Smith Boys
Smith Boys Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smith Boys has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied, with a 100% unfavorable rating distribution. Recent feedback notes poor customer service, limited product diversity, and a high price level; one reviewer paid $1,600 and reported refusal to test a repair without extra charge.
Positive Feedback
No positive highlights appear in recent Smith Boys reviews.
Negative Feedback / Risk Areas
- Consistent customer complaints about rude service and unwillingness to honor paid repairs.
- Concerns over billing practices where additional charges were requested for basic testing and storage.
- Reports of limited product/service options despite high price levels.
Key Takeaways for Future Customers
- Check Smith Boys reviews and ask for written guarantees before paying for repairs.
- Confirm testing and post-service inspection policies and get costs in writing to avoid surprise charges.
- Consider alternatives if price and customer service are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smith Boys has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied, with a 100% unfavorable rating distribution. Recent feedback notes poor customer service, limited product diversity, and a high price level; one reviewer paid $1,600 and reported refusal to test a repair without extra charge.
Positive Feedback
No positive highlights appear in recent Smith Boys reviews.
Negative Feedback / Risk Areas
- Consistent customer complaints about rude service and unwillingness to honor paid repairs.
- Concerns over billing practices where additional charges were requested for basic testing and storage.
- Reports of limited product/service options despite high price levels.
Key Takeaways for Future Customers
- Check Smith Boys reviews and ask for written guarantees before paying for repairs.
- Confirm testing and post-service inspection policies and get costs in writing to avoid surprise charges.
- Consider alternatives if price and customer service are priorities.
Turn one complaint into a collective action
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Verified Reviewer
Service Department
- - Paid $1,600 to fix a boat leak.
- - They do not test leaks after repair.
- - I was charged to store the boat for the year.
- - David says testing costs extra.
I just paid Smith Boys Marine $1,600.00 to fix a leak on my boat. The service manager told me that they DO NOT test the boat for leaks after the work has been completed.
I also paid them to store my boat for the year. The service manager states he will have to now charge me to test the boat to see if their repair that I've paid for worked... The service manager "David", told me that he cannot look at the owner in the face to justify testing the boat for leaks without charging me. I asked him to have the owner call me and then he got loud and said I can call him.
I brought to his attention that I would review the service, he said that "he doesn't care". Unreal.
Preferred solution: Let the company propose a solution
User's recommendation: Maybe if you buy a new boat from them they treat you differently
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