Smith and Noble
Smith and Noble Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smith and Noble has a 3.0 star rating from 4 reviews. Consumers are mostly neutral; rating split shows 50% unfavorable and 50% positive. Pros: cheaper price and easy to use. Cons: non detachable blade makes cleaning harder.
Key Takeaways for Future Customers
- Smith and Noble reviews note helpful sales and good product look for home window coverings.
- Expect medium price level and value website and product diversity.
- Some customers report issues with motorized shade operation and cleaning.
Negative Feedback / Risk Areas
- Repeated customer complaints about slow or unresponsive customer service for motorized shade repairs.
- Reports of malfunctioning roller blinds and noisy units after installation.
- Requests for returns and refunds due to cleaning or health concerns with attached blades.
Positive Feedback
Several customers praise easy ordering, in-home measurement and installers, and the clean, elegant look of the shades.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smith and Noble has a 3.0 star rating from 4 reviews. Consumers are mostly neutral; rating split shows 50% unfavorable and 50% positive. Pros: cheaper price and easy to use. Cons: non detachable blade makes cleaning harder.
Key Takeaways for Future Customers
- Smith and Noble reviews note helpful sales and good product look for home window coverings.
- Expect medium price level and value website and product diversity.
- Some customers report issues with motorized shade operation and cleaning.
Negative Feedback / Risk Areas
- Repeated customer complaints about slow or unresponsive customer service for motorized shade repairs.
- Reports of malfunctioning roller blinds and noisy units after installation.
- Requests for returns and refunds due to cleaning or health concerns with attached blades.
Positive Feedback
Several customers praise easy ordering, in-home measurement and installers, and the clean, elegant look of the shades.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cliffside Park, New Jersey
Nobody called me back
- Automated line said my place would be saved, but no one called back.
- No reset steps for motorized shade found on site or forums; I needed a 3min fix.
Although I was told by the automated system my place in line would be saved, nobody called me back. I had a simple request on how to reset my motorized shade, and there were no answers on the website or online in any other forum.
I had done this several years ago but forgot the steps. I just needed 3 minutes.
Preferred solution: Apology
User's recommendation: Don’t buy from 3 day shades. After the bought Smith and Noble they have gone to ***
Great company in general. My experience buying shares for my entire home was so easy and flawless! And I love the shades. On this call I was asking how to safely remove Help with paint spots on shades
- I noticed old paint spots on a shade rolled up.
- The service agent was helpful and offered cleaning options; I will report back after trying them.
Ive stated above that I just noticed old paint spots on a shade that was rolled up.
. The service agent was very helpful and offered several solutions. I will report back after I try these cleaning methods.
Thank you!
User's recommendation: Smith & Noble was great from start to finish. Let the sales rep come to your home, help you choose the right window covering for you, they will measure and later send a great installer. Iit could not gene been easier. And I love the clean, elegant look of the shades throughout my home! And if there is one of their great sales going on, all the better!
Roller blinds repair needed
- Motorized roller blind won't roll up correctly and now squeaks.
- WD-40 was suggested and full drop to align; on-site adjustment costs.
Our sliding glass door roller blind does not roll up correctly. It was originally a manual roller blind, and Smith Noble replaced it with motorized version.
From the beginning, it is not rolling up correctly. They mailed a tape kit to try and correct the problem. It still is not working correctly and now the unit is producing a very loud squeaking noise when rolling up or down. Contacted customer service and they said try putting WD-40 on it and let the blind down all the way to make sure its correctly aligned.
I asked if they could send someone out to properly adjust it. They said there would be a charge. Weve only owned the roller blind for about a year. Im going to look at my paperwork to see if its under warranty.
Im disappointed in the lack of customer service effort to stand behind the product.
I read 3 Day Blinds bought or has taken over Smith and Noble. It would be in 3 Day Blinds best interest to take care of Smith and Noble customers to retain/gain loyalty.
Malfunctioning shade
- Unable to reach customer service about a malfunctioning Smith and Noble shade.
- Tried six times today and emailed, hoping for a response.
Cannot get through the customer service line or the pissed customer line for a malfunctioning Smith and Noble shade. Have tried six different times today.
Submitted email and hoping for response. Frustrating cause this was an expensive shade!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe Customer Service Rep was very understanding and helpful
The problem is not solved but the representative inspired confidence that the problem can be solved .
Waiting to hear back to receive guidance on how to proceed .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn of product
- Bought a 1000W food processor in November 2023 from Harris Scarfe.
- Bad smell from the glass jar; blade not removable; refund requested for health concerns.
I purchased a 1000W food processor in November 2023 from Harris Scarfe. Five months ago, I noticed a bad smell coming from the glass jar mixer.
I followed all the cleaning steps correctly, but since the blade cannot come off as it's attached, nothing is working and I felt like I was feeding bad food to my family by pouring vegetables into this. It's now about a health issue.
Everything is in perfect condition. I would like to return it and get a refund, please.
- Cheaper in price and easy to use
- Non detachable blade makes the life harder to clean jug properly
Preferred solution: Full refund
User's recommendation: Do not buy this product
Get a new catalog
Need new blinds in a new room that i can install myself. All my other windows have preformed wonderfully and love them
User's recommendation: great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with airfryer
- 13L air fryer from Harris Scarfe, Dec 2020; used about four times monthly.
- Thermostat failed; records missing; asks about replacement thermostat.
Bought air fryer from Harris Scarfe it is a 13 litre December 2020 not used a great deal perhaps four times a month which I can’t find the record of purchase or the warranty card.The thermostat has gone on it for the amount we paid for it I don’t think that is a good product I have quite a few of your products but starting to think they are not of the best quality can I get a new thermostat or do I have to buy a new air fryer which will more than likely not be a smith and Nobel Kind Regards Christine Hall
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