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Smirnoff

Smirnoff

www.smirnoff.com
What is your customer experience with Smirnoff?

Smirnoff Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Smirnoff has a 2.9 star rating from 7 reviews with consumers mostly neutral, a 57% unfavorable vs 43% positive split; reviewers note high price and value discounts and exchange, refund and cancellation policy.

Key Takeaways for Future Customers

  • Check local stock and flavor availability; Smirnoff reviews mention discontinued flavors and limited pack sizes.
  • Inspect bottles for seal, fill level, and cap function at purchase.
  • Keep proof of purchase and expect to request a refund or rebate if problems arise.

Negative Feedback / Risk Areas

  • Recurring complaints about defective caps and bottles that do not close.
  • Reports of half-filled or tampered bottles and alleged fake product.
  • Slow or missing customer service responses and delayed rebates; common Smirnoff customer complaints focus on refunds.

Positive Feedback

Many customers praise the taste and specific flavors like peach and Smirnoff Ice; several reviewers say they enjoy the vodka and consider it good liquor.

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Media from reviews

Smirnoff - Bottle does not close.
2 Half filled bottle of SmirnoffPINT OF REGULAR SMIRNOFF VODKASmirnoff - ComplaintSmirnoff - Complaint - Image 2Smirnoff - Complaint - Image 3Smirnoff - Because Customer Service dropped my call didn’t bother calling back. I had to...
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Show reviews that mention
vodka bottle grape bottles phone photos customer pack store proof
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Lief Ewg
map-marker Atlanta, Georgia

I can not find stores that carry lime infused vodka 1.75 litter

I have asked 2 different stores to order 2 cases of lime infused vodka. Both say they order but it never comes in.

Sometimes they can get the smaller bottles but not often. Can you please tell me how to get the vodka I love???

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Mike H Tzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hickory Hills, Illinois

Check the status of the form submitted in March 2025

Still waiting for a return phone call back from Smirnoff. Still waiting...

View full review

Preferred solution: Full refund

Anonymous
map-marker Owensboro, Kentucky

Smirnoff Ice Zero Sugar Original

I am in Love with this drink. I have been drinking for about the last 4 or 5 years.

I can only find it in the 12 pack of variety, which I don't like the other favors. Will you be bringing back the 6 packs?!?!?!

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Corrine N Vhj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Discontinued flavor of grape

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Updated by user Aug 09, 2025

Your customer service absolutely sucks@!

Original review Aug 09, 2025

Why would you discontinue grape smirnoff? It is one of the most popular flavors of all time!!

I'm extremely frustrated.

I went into the store today to buy some and they said a lady literally came in there and bought ALL of them, completely cleaned the shelf because she heard they are being discontinued..

Please do not do that! Thats a very poor decision.

View full review

User's recommendation: Do not buy any more smirnoff products!! They will learn karma!! Grape is a huge significant flavor!! Wine is made from grapes!! Soo to decide to wipe out grape is a complete disgrace!! It's been my sleep medicine for awhile.. people will ban you and u will go out of business!!!

Celeste G Hgj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rebate never arrived

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Hi! I mailed my rebate form and proof of purchases for 5 750s of vodka back in May, and I have not received my $30 rebate as of yet.

Can someone look into this for me, please? Thank you very much!

I am not a pissed customer. Not at all.

View full review

User's recommendation: Enjoy Smirnoff! Especially the peach.

Kristine J Fnj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Bottle does not close.

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Smirnoff - Bottle does not close.

I purchased a bottle of smirnoff today after work. When I got home, I tried to open the bottle the whole top kept spinning and not opening.

I had to take a knife to the metal top to open it. When I went to close it, it did not screw on, it just spun.

It is not closed fully. I have photos of the cap.

View full review
Loss:
$15
Pros:
  • Its a good liquor
Cons:
  • Did not think i would have had have to use a knife to open

Preferred solution: Full refund

Nkechi M Lmd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Welling, England

Fake product

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I went to a retail shop to purchase a big bottle of Smirnoff vodka, however when I opened it there wasn't a crack, and it seemed like it was already opened, but I didn't think too much of it. I took a sip of the vodka, and it turned out to be water.

Furthermore, I went back to the shop, and they claimed that it was a manufacturing problem, and I wasn't compensated with my money back or a new bottle of vodka. In addition, I am utterly devastated and shocked by the incident and hope for a solution.

View full review
Loss:
$17
Pros:
  • Good product
Cons:
  • Hard to contact

Preferred solution: Full refund

User's recommendation: Check your bottles after you purchase

CHARLES C Qfg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

PINT OF REGULAR SMIRNOFF VODKA

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PINT OF REGULAR SMIRNOFF VODKA
Updated by user Feb 06, 2025

N/A!!!!!!!

Original review updated Feb 04, 2025

I recently purchased a pint of 80 proof vodka #21. I transferred the contents of the pint into 2 Smirnoff half-pints.

During this time, I filled one half-pint completely, and then the second bottle was 1 inch from the top of being full. My question is - why is a pint of your vodka not a true pint? I am providing a picture of the second half-pint bottle for verification. Thank you.

The reason i did this was for my own personal use.

I only consume a 1/2 pint of vodka per evening. So 1 pint of Smirnoff vodka last me 2 evenings.

View full review
Pros:
  • Quality product
Cons:
  • Jipping the consumer

Preferred solution: FIX THE PROBLEM THE THE MILLIONS OF CUSTOMERS

User's recommendation: PURCHASE 2 HALF BOTTLES IF YOU ARE LOOKING FOR A FULL PINT OF VODKA

Bobbie L Zzy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rockford, Illinois

2 Half filled bottle of Smirnoff

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2 Half filled bottle of Smirnoff
Updated by user Feb 14, 2025

I still do not have a reply from Smirnoff

Updated by user Feb 11, 2025

Smirnoff has not tried to contact me for a resolution. I will definitely be checking bottles before I buy them now.

Original review Feb 06, 2025

I bought two bottles of Red, White & Blue Smirnoff from Meijer. When I got home, I noticed that both bottles were half-filled.

I could see it in the sunlight. I checked the seal and the bottles were sealed. I took them back to Meijer and they told me I had to follow up with Smirnoff.

Upon further investigation, I suppose it is Diageo I needed to contact. This is really disturbing for consumers.

View full review
Loss:
$25
Pros:
  • I have always enjoyed smirnoff vodkas

Preferred solution: Full refund

User's recommendation: Look closely at the liquid in the bottle

Amy M Zec

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Smirnoff grape ice

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Updated by user Apr 26, 2025

Never heard a word. So very disappointed.

Original review Apr 18, 2025

For the past month I have not been able to find Smirnoff Ice Grape. It's my favorite.

Walmart and HEB in Kerrville, TX (78028) have not had any and used to have it regularly.

Please don't discontinue this flavor; it always sold quickly. Why can't I find it?

View full review
Pros:
  • Great taste like a lot of the flavors

Preferred solution: Just for Smirnoff Ice grape to be available.

User's recommendation: No response yet. Hope they get it back in stock

Anonymous
map-marker Columbus, Mississippi

Complaint

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Smirnoff - Complaint
Smirnoff - Complaint - Image 2
Smirnoff - Complaint - Image 3

My husband bought me a 6 pack of grape Smirnoff at a local liquor store and 3 or 6 bottles had rust on them. Id like to know how you will correct this health issue.

As Smirnoff grape is the only thing I drink that is alcoholic.

I have pictures of the three bottles. Im very disappointed in Smirnoff and my stop drinking this product because of this health issue.

View full review
Anonymous
map-marker New Port Richey, Florida

Because Customer Service dropped my call didn’t bother calling back. I had to call back even though they asked for my phone number then I was supposed to get an email so

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Smirnoff - Because Customer Service dropped my call didn’t bother calling back. I had to...
Smirnoff - Because Customer Service dropped my call didn’t bother calling back.... - Image 2
Smirnoff - Because Customer Service dropped my call didn’t bother calling back.... - Image 3
Smirnoff - Because Customer Service dropped my call didn’t bother calling back.... - Image 4

so I could upload some photos of the UPC and date code and everything to show if it was old or not give it taste funny. I never got the email from them.

I only got this review the car also job and no one bothered calling me back after I verified my phone phone number. I had to call back 30 minutes later still nothing.

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Babette Yvt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Where can I find 5% alcohol coolers

You guys need to put alcoho percentagel back to 5 % in smirnoff coolers I haven't purchased none in 8 months

View full review

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