Smilebuilderz Reviews

I went to smilebuilderz Urgent Care during covid lockdown. They started a root canal, but was not able to finish it at that time.

I was able to go to my local dentist to have it completed. Smilebuilderz charged me for the entire root canal which came to $1,900. That was on April 4th. They have still not refunded me despite more than multiple attempts to contact them.

It is now more than 3 months later.

I will never go to smilebuilderz again! I will inform others of my experience.

I had a set of films taken at the specialty practice in October of 2018. I saw Smile Builderz for an emergency on my lower right molar.

I told them I just a full set of films taken 2 months ago. They said in order for them to treat me I had to have a full set taken at their office, they refused to contact my other dentist to have the films e mailed over. Completely unethical.

Concerned only about taking your money. I will never go back

They sent me a bill from 4 years ago stating that they had a glitch in their system! DO NO GO TO THEM!

THEY ARE A RIPOFF. The billing system is very unprofessional to do something like this. It was my word against theirs but to keep it from going on my credit report and being the honest person I am, I paid it. I have LESS problems going to another Dentist than when I was going to them.

They will do anything to screw up your teeth to keep getting your business only to rip you off. Then they tried charging me late fees for this bill they sent me from years ago??? Are they crazy or just money hungry? I highly suggest to find another dentist before ever making an appointment there.

They even charged me for a missed appointment which I called in to cancel. Beyond ignorance!

This is set up as a huge money pit. They accepted our adult autistic son's ins.

At first. I was told if he gets all his teeth with crowns he won't get cavities. Well first of all that is not true. He now has a cavity where the crown is.

He needs sedated to do any work at all. After all was said and done. 8000.00 later that ins.

Won't pay so he had a payment plan set up and now they dropped his insurance!!! They sure know how to sugarcoat it all.

Went two times there. Never again and I am filing a suit on them.

First they said I need a filing. I told them I can't have silver in my mouth my body rejects it. They put silver in. Later it went bad and then I need a root canal.

2nd time I went for a toothache and dr said I just need fluoride on tooth. 2 months later it went black and now saying I needed a root canal the whole time. They get kick backs on this stuff. Stay away from them!!!

One dr says one thing while the next dr says something else. It's a joke

I went in for a toothache and the dr said u just need fluoride on it. Charge me $75 for it.

2 months down the road it turned black and now saying I need a root canal. I told them u knew this when I first came in.

I found out it's a kick back to them. They lie just for money.

Urgent dental care ?? NOT.

My son went in at 4:00 Monday for a severe toothache. He was told he could wait around for a couple hours to POSSIBLY be seen that day, or make an appointment for the next day.

He chose to make an appointment. When he showed up for the appointment, he was told he could not be seen because they were understaffed.

I went to smilebulderz in lancaster pa on spring valley rd ,when i went in i told them i had a tooth that needed to be pulled,so when i went to be checked out the numbed my mouth thinking they were going to help me the a few seconds into the visit the said they numbed the wrong person(me) and then told me i just needed to fix a filling and come back ,that will not happen

Last week I took my daughter to Smilebuilderz for an appointment with their oral surgeon. He told us he is concerned about her TMJ and that she would need to be fitted for a night guard to help alleviate her lock jaw and pain.

He told us he didn't do it there but gave us a list of 3 other oral surgeons to call who could make the night guard for her. We got an appointment quickly with one of the referrals. When we went in to meet with the new oral surgeon, they told us she needs a night guard but they don't do that there and they would give us a referral. That appointment took an hour and $85.

I went back to Smilebuilderz to tell them what happened and requested they cover my $85 office visit, considering that THEY sent me there and the visit was useless. They told me they couldn't honor that request and basically it wasn't their fault or problem.

I went to the Ephrata PA smilebuilderz in December to have a pulpotomy done on one of my molars. Have to say that was the worst pain I have ever felt at any dentist office.

It was more pain in a single visit than all the past dental visits combined!!! The woman actually had to inject novacane directly into my nerve to get it numb. Imagine how that felt, I wanted to punch her in the face. I am 47 years old, so it goes without saying, that was extremely painful.

On top of that, they are a participating provider in my dental insurance and they charged my 69.00 for a limited oral exam that is 100% covered by my insurance. And on top of that, after my insurance company called them about them stealing 69.00 from me, they said they are holding it because they didn't get paid from the insurance company. Even though I am looking at the claim form and see that my insurance company paid for the limited oral exam. That's how I knew they ripped me off.

They are liars and cheaters. Don't waste your time there, go anywhere else!!!!!!!

If I could give zero stars that still wouldn't be low enough. It has been FIVE months and they still can't get my partial to fit.

Apparently my case is "difficult". They have taken so many impressions and once again I went tonight and it still does not fit! And the dentist I see is going on maternity leave so I need to be switched to a different dentist. This will be the 3rd dentist I will have seen now.

I learned that my first dentist was no longer there WHEN I GOT TO THE OFFICE THE MORNING OF MY SURGERY!The customer service is terrible and I feel as if I'm just a number to them. I am 27 years old and I have to take my teeth out to eat which is so embarrassing when I am at a lunch meeting at work. I am a professional and the way I am being treated is barbaric. I do not understand how incompetent one office can be.

The office blames the lab and the lab blames the office.

While all long I am the one that has been suffering. Save yourselves the aggrevation and santity and go somewhere else where you will be treated with respect and keep your dignity.

Their customer service people are the most unprofessional pieces of *** I've ever dealt with.

On October 14 my husband, Vince, went to Smilebuiderz to simply have an impacted wisdom tooth removed and ended up in the emrgency room. Since he has high blood pressure, he was asked to bring in all his medications ahead of time. Beside medicine for high blood pressure, he also takes medicine to slow his heart rate. Duringf the procedure they gave him aditional medicine that further lowered his heart rate to a dangerous level. From what I understand a normal adult heart rate is around 72. At that time my husband's heart rate was dipping into the 30's. His blood pressure also escalated to the point where the oral surgeon told me that he needed to see is cardiologist within the next few days. Then it became--he should see him today. After that they said that they located him at the hospital and I needed to drive him there. After printing me a map, (with wrong directions) to drive him, they then decided that they had to get an ambulance. Over and over I said I'd drive him, but they pushed me into the ambulance. I called a friend and she met me at the hospital.

At the hospital, my husband's cardiologist sent him home without even looking at him. He said people with high blood pressure have it escalate during procedures like that and to make an appointment in a few days. Because of all the unnecessary bills, i called Smilebuilderz to see if they'd pay them. The Oral surgeon called back a day later and told me my husband could have a stroke and I had to get a new cardiologist if this one wouldn't see him immediately. As you can well imagine this was horribly upsetting to me. I felt a bit terrorized by this call. My husband's appointment wasn't for a week, and I didn't sleep very well at all.

Then Smilbuilderz said to bring them the bills from the ambulance and the hospital and they'd look at them. One at a time we took copies of every bill in that they caused us to have. Today, after leading us on for two months, they said they aren't paying for any of this. They won't take responsibility for their decisions. They cost us $2500. we can't even afford to pay. And get this--my husband's cardiologist said they had to very inexperienced not to know that it wasn't neccessary to send him to the hospital. He should have never been sent there.