They would not let me return an item for a refund because I had "accepted the charges". I had not. Then I was told I could only get back 35% of my money and that was a special offer. Have been on the phone 4 times. Naturally they can't find a manager or anyone who can help me. All I want is to return the item for a refund. After being tricked with a lie into accepting 35% now I'm told nothing else can be done because I accepted the 35%. Liars and cheats. Stay away from them. They will *** over then lie to you.
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#945224 Review #945224 is a subjective opinion of poster.
Radcliff, Kentucky
Smile Pro Direct Teeth Whitening System
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Signed me up for recurring big charge when I only ordered their special "try it" product

When ordering a sample, they signed me up for program costing a recurring $94.31. They say it was told in ad but it must have been in very small writing if at all. Surprise surprise when I got my Visa bill. The company is Smile Pro Direct which sells teeth whitening products. They are a fraud that is making a lot of money... Haven't even tried the product yet so cannot comment on it. But the advertising is very misleading. This is sold in conjunction with a product from Bella at Home, that these 2 products together are very effective. When paying for the Bella at Home product, I noticed there was a big charge like this for their program. It was too far in the payment process to stop the transaction, so I had to cancel immediately after making the order. They charged me almost $10 to cancel. These 2 companies are very misleading and working together. I wish I'd noticed on Smile Pro, they probably did the same thing. Rip-off.
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#541545 Review #541545 is a subjective opinion of poster.
Amarillo, Texas
Reason of review
Problems with payment
Preferred solution
Full refund


Top Smile Pro Direct Products

Teeth Whitening System


Smile Pro Direct specializes in teeth-whitening system. The company headquarters is based in Henderson, Nevada, USA. It offers the following solutions: SmileProDirect One Month Supply, Smile Pro Teeth Club, and Smile Pro Pen on the Go! Smile Pro Direct contains 22% carbamide peroxide. The product can be used in case of injury, infection, loss of primary teeth, and fluorosis. Customer assistance is provided by phone. Smile Pro Direct ships their products to the United States, Canada, Australia, and the United Kingdom. Express delivery option is possible. The company accepts returns within 30 calendar days of the shipment date. Available payment options are Visa and MasterCard.

Smile Pro Direct reviews and complaints
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