Smashing Resumes Reviews

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Smashing Resumes Resume Writing Services Review from Jacksonville, Florida

Has anyone contacted the BBB about this company? Needless to say my experience is no different than most of the others. This company isn't worth the time or money and thankfully I only spent 95 dollars although it's 95 dollars that appears I won't get back. So for those of you looking for professional resume writers find a real live person you cam actually sit with face to face! Clearly this company is a rip off and the red flag for me should have been the lack of a physical address.
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ID
#677633 Review #677633 is a subjective opinion of poster.
Location
Jacksonville, Florida
Reason of review
Poor customer service

Avoid these hacks

I filled out the questionnaire, and two day later got a consultation from a "writer" who hadn't looked at my material because he asked questions that were all coverd in the questionnaire. In a week I got a resume that covered 1/4 page. Their next attempt included a gobbledeegook "Objective" paragraph followed by a list of REQUIRED classes I took to get my degree. Do engineers list "Math" on their resumés? Do doctors list "anatomy"? No, I didn't think so. The cover letter was a fill-in-the-blank mess. For example: "Maximized efficiencies in order to________" or "Completed work under deadline _______% of the time". I complained A LOT and finally got an owner to agree to do it all again. I filled out a new questionnaire from scratch and the writer consultant NEVER CALLED. I sent several more inquiries and NO ONE EVER RESPONDED. Groupon finally gave me a full refund. At least Groupon is reputable. Smashing Resumés is a joke. Don't waste your time or money.
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ID
#433367 Review #433367 is a subjective opinion of poster.
Location
Troy, Michigan
Loss
$75

Smashing resumes

I bought the groupon for a resume and cover letter. The resume took information from my current resume and reformated it but had stuff out of order and incorrect. I think someone just spend a few minutes and threw stuff in a standard format with little effort or thought. The cover letter was a couple of sentences with instructions to cut and paste stuff from the resume into the letter to fit the employer, it was a joke. When I complained about the poor quality of the work They did some more reformatting but not much different. Very poor quality work, save your money. Not worth 10% of of what they charge.
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ID
#379177 Review #379177 is a subjective opinion of poster.
Location
Albany, New York
Loss
$75

SMASHING RESUMES IS A SCAM

WARNING! DO NOT USE SMASHING RESUMES. I purchased a $75 Groupon for a resume by the so called "crafty wordsmiths" of Smashing Resumes. The promise a resume within 48 hours. First of all after submitting my questionnaire I did not hear from them for a week. That was only after I complained to Groupon that I wanted a refund. They did a HORRIBLE job. They added a section of bull*** and changed nothing else. They did not want to give me a refund but after 4 complaints through Groupon they refunded my money (to Groupon credit). They actually misspelled the word "administrative" on the draft resume. My second grade nephew could do a better job. SAVE YOUR MONEY OR GO ELSEWHERE! DO NOT USE SMASHING RESUMES.
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ID
#325907 Review #325907 is a subjective opinion of poster.
Location
Arlington, Virginia

Almost a month so far and no resume!!

I submitted my info to them on May 23 after purchasing a Groupon for their services. STILL NO RESUME!!!!! they don't respond to emails for weeks and the DON'T answer the phone. It is now June 19 and still I am waiting! They are only open Mon-Thurs and no holidays. The Goupon deal takes 2 weeks- only found this out after an email from them (after about a week of trying to contact them). Is that 2 calendar weeks? 2 Business weeks? or 2 of THEIR weeks???!!! I don't recommend this company. They do't seem very eager to please or respond to customers!! Nothing but a hassle thus far!
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ID
#325849 Review #325849 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

Smashing Resumes - blows off customers completely

I bought a groupon for Smashing Resumes ($75 for supposedly a $180 value) which was the worst thing I ever did to save money. I uploaded the information and it's been 3 1/2 weeks and I still have not received my resume and cover letter. I have called them several times but you only get a recording. I have emailed them and gotten standard responses. I have gone to the website and chatted with people that are supposedly human. I have complained to groupon. I still have not gotten my resume. Nobody should invest their money with this company. Nobody!
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3 comments
#547923

Hi Its SA again....I did contacted Smashing Resumes via their website on the delay and I received immediate response along with a draft of my resume.

I am quite pleased with the resume and cover letter. I am one happy customer of theirs now :)

#546808

It’s been 3 weeks and no resume nor cover letter yet... I have doubts that they will just change the font size and send me back my original resume. I should have known better :(

you get what you paid for is so TRUE in this case!

#496056

I had a very similar experience using the groupon deal! They never picked up the phone or responded to my questions I sent through their website portal.

After 12 days and the aforementioned website portal inquiry, they finally sent me a slap dash version that looked very similar to what I had submitted (they had not even personalized the objective with the job title I had submitted along with the resume)AND the job I had hoped to apply for was removed by the time they responded to me. I have asked for a refund from groupon, we'll see what happens.

This company seems to be a bunch of high school or college kids with integrity who are just trying to make a few bucks by doing nothing. BEWARE, DO NOT USE SMASHINGRESUMES.COM

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ID
#324589 Review #324589 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$75
New Reviewer

Never received a response

I bought the Groupon deal for my wife. She submitted her request according to the instruction. She received one system-generated automatic response telling her that she will get a professional response/edit within two weeks. Most of jobs posting in this area has a turn around time of one week. Two weeks is not an acceptable time frame for this type of service. Regardless, I told her it would be a good start as she can adjust her cover letter/resume to fit any position. However, it's been more than a month. She still hasn't received any feedback from the company. There are some personal information in the resume. I wonder what this company is handling the information as they are not doig anything with the resume and cover letter submitted.
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4 comments
#782591

STAY AWAY AMERICA !!!!! Purchased off of Groupn

never got a draft let alone a final draft !

They now answer

phone but will tell you they are still working on

the resume !!! This is done to keep them in the scam

business !!!!

Resume writer was a type A *** ! :( :(

#510379

I agree. Smashing Resumes took almost two months to return the final draft and cover letter. Both were garbage.

They basically take your resume and change the text. Not a single word was edited on my resume.

The cover letter was horrible as well. Used a couple of bullets from resume and placed them in a scripted cover letter.

DO NOT USE SMASHING RESUMES. Pay a friend in the career field you want to get into a few beers instead.

#495583

I bought a groupon for Smashing Resumes ($75 for supposedly a $180 value) which was the worst thing I ever did to save money. I uploaded the information and it's been 3 1/2 weeks and I still have not received my resume and cover letter.

I have called them several times but you only get a recording. I have emailed them and gotten standard responses. I have gone to the website and chatted with people that are supposedly human. I have complained to groupon.

I still have not gotten my resume.

Nobody should invest their money with this company. Nobody!

#495468

I have had the exact same experience. I believe this is a scam.

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ID
#318302 Review #318302 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$75
New Reviewer

Smashing Resumes Scam

Update by user May 17, 2012

I have been posting in the comment section below on the progress of this situation. They are completely ignoring me now, and Pay Pal is involved in resolving this matter.

Original review posted by user Apr 16, 2012
Groupon was holding a deal for a percentage of professional resume writing. I missed the groupon by a day however after submitting my resume for a complimentary audit (which they audited and responded same day) they told me They would offer me the equivalent of the groupon deal if I paid them directly. I was informed that I would have my rewritten resume back in 48 hours after payment and filled out their questionare. I paid the fee through credit card, filled out the form and waited. After a week passed I tried to contact them by phone and email. No response for 5 days. They finally contacted me via email at 2am and said they had not received the payment. After reading the confirmation number back to them they agreed to move ahead. Another 5 days passed and no word back from them. Again tried to contact them through both phone and email. 4 more days before they replied again in the middle of the night saying that they did not have my questionare. I informed them that i had filled it out and even filled out another one and sent it directly through email as well. Another week passed. Still no word. I have been steadily trying to contact them through phone and email with no response. I am at a month now and this company has basically stolen my money and will not return my calls. I would strongly reccomend that you do not waste your money with this internet SCAM. I do not want to see people lose money the way I have.
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22 comments
#675775

Thank u so much everyone for comments. Groupon has a deal with this company along with 2 others and this has helped me eliminate one.

#556634

Please do not waste your money on this. There call them selves professionals.I did not see any professionalism in their work.

Their standard of writing is very low. Once of the previous commenter has correctly pointed out that they just put the resume in a very plain vanilla format. Their job is so shoddy.

They just copy pasted my suggestions and left empty bullet points for which sentence i asked them to remove. They do not format the resume properly.

#514231

These guys just pasted my existing resume into a very vanilla template that looks like any one of 1000s of Indian contractor's.

I have been working with them for several months to "tweak" the resume, but they're just playing on the edges. There's nothing "smashing" here; it's just "typical".

Worst Groupon Ever!

#503061

:( Same case on my end. I have sent a complain to Groupon but have not heard back from them. Has anybody filed a complain about SmashingResume in the BBB website?

#495584

I bought a groupon for Smashing Resumes ($75 for supposedly a $180 value) which was the worst thing I ever did to save money. I uploaded the information and it's been 3 1/2 weeks and I still have not received my resume and cover letter.

I have called them several times but you only get a recording. I have emailed them and gotten standard responses. I have gone to the website and chatted with people that are supposedly human. I have complained to groupon.

I still have not gotten my resume.

Nobody should invest their money with this company. Nobody!

#493835

Vanessa, how did you pay them? if paypal then you can get your money back!! I did :) go to diputs on the paypal page.

#493744

They pasted my resume on a new template w/o making any change. I used a groupon coupon to buy their service.

I called Groupon and they refunded the whole amount but I must say I wasted my time. Smashing resume is a fraud run by 2-3 people. DO NOT waste your money.

If you used groupon tell them you are dissatisfied and they will refund you. If you paid through credit card raise a distute and they will help you get your money back.

#488489

I wish I would have read this before! What a waste of money!

Same thing happened to me: Received the draft and all they did was slap on the resume I provided onto a new template!

They added 1 extra sentence and 2 extra words that made no sense! Honestly, I don't mind the wait- I just want something 'smashing', not some regurgitated stuff!

#485998

God if only had I seen this review earlier!! I purchased the same groupon graduation deal and going through the same trouble as everyone.

They never pick up the call or reply back.

Not only the deal changes its description to a reply in 48 BUSINESS HOURS, it seems like they don't ever bother replying anything. I will be contacting Groupon for a refund and I hope everyone else gets there money back as well.

#485745

Thanks everyone for your bad reviews...I was so close to buying the groupon and i looked up reviews and found this page! Thanks and I hope you all get your money back ASAP!!!

View more comments (21)
ID
#312479 Review #312479 is a subjective opinion of poster.
Location
Calgary, Alberta
Loss
$100

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