SmartyKat
100
CLAIMED LOSSES
6
TOTAL REVIEWS
SmartyKat Reviews
Anonymous
Wesley Chapel, Florida
Have been loyal for years until....
Have been loyal for years until I tried to contact them about an issue. I have 4 cats. Have bought SO MANY TOYS, over the years. Toy after toy after toy. And it seems like quality has gone down/prices up. Not much different than any other company but am Writing this review about TRYING TO CONTACT THEM about "Hot pursuit" (the blue, circle thing keeps bunching up). My cat LOVES this toy but every 2-3 minutes this happens. They had a big yellow one that was very well made. Maybe NOT 1 of theirs, can't remember. This one is CHEAP. I just wanted to talk to SOMEONE
User's recommendation: Can't contact them directly
Margaret M Afr
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Hollywood, California
Hot pursuit
I have bought this toy several times coz my cat loves it. However, the main issue is he new material that the skirt is made of. It is so flimsy - the dangerous wire pokes out of the skirt almost immediately. Please respond - I have stopped buying SC toys because of other safety issues, especially Hot Pursuit.
Loss:
$100
Pros:
- Cool toys but
Cons:
- Dangerous
Preferred solution: I would like to dialogue to a solution.
User's recommendation: Beware
Anonymous
Foristell, Missouri
Broken wire in cover.
I just purchased your hot pursuit toy from a private seller (Brand New In Box) After receiving it yesterday i had noticed the blue cover kept sticking up on one side. After further investigation, The small wire that keeps the cover weighted was completely broke in half. I assumed it came unclasped so i tried pushing it back up against the other one but to my knowledge it was broke not clamped. I ended up taking the wire out of cover, so my cats didn't injure their selves on the cover while playing and realized the cover can not be used without wire as the wand gets tangled in the cover as it spins around. I'm unable to return since i tried fixing the problem myself, and now I'm stuck with a toy my cats won't engage with since the cover isn't on it. How do i go about getting another one?
Tim B Sdb
The size printing on your directions is impossible to read
I can't for the life of me figure out how to open up the battery compartment to install the batteries, so haven't been able to use the toy. Can you help me?
Pros:
- Toy that moves
Preferred solution: Let the company propose a solution
Patty S Qsn
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Verified Reviewer |
Nashua, New Hampshire