Have been loyal for years until....

Have been loyal for years until I tried to contact them about an issue. I have 4 cats. Have bought SO MANY TOYS, over the years. Toy after toy after toy. And it seems like quality has gone down/prices up. Not much different than any other company but am Writing this review about TRYING TO CONTACT THEM about "Hot pursuit" (the blue, circle thing keeps bunching up). My cat LOVES this toy but every 2-3 minutes this happens. They had a big yellow one that was very well made. Maybe NOT 1 of theirs, can't remember. This one is CHEAP. I just wanted to talk to SOMEONE

User's recommendation: Can't contact them directly.

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ID
#3787190 Review #3787190 is a subjective opinion of poster.
Location
Wesley Chapel, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Hot pursuit

I have bought this toy several times coz my cat loves it. However, the main issue is he new material that the skirt is made of. It is so flimsy - the dangerous wire pokes out of the skirt almost immediately. Please respond - I have stopped buying SC toys because of other safety issues, especially Hot Pursuit.

User's recommendation: Beware.

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ID
#3671751 Review #3671751 is a subjective opinion of poster.
Location
North Hollywood, California
Pros
  • Cool toys but
Cons
  • Dangerous
Loss
$100
Preferred solution
I would like to dialogue to a solution.

Broken wire in cover.

I just purchased your hot pursuit toy from a private seller (Brand New In Box) After receiving it yesterday i had noticed the blue cover kept sticking up on one side. After further investigation, The small wire that keeps the cover weighted was completely broke in half. I assumed it came unclasped so i tried pushing it back up against the other one but to my knowledge it was broke not clamped. I ended up taking the wire out of cover, so my cats didn't injure their selves on the cover while playing and realized the cover can not be used without wire as the wand gets tangled in the cover as it spins around. I'm unable to return since i tried fixing the problem myself, and now I'm stuck with a toy my cats won't engage with since the cover isn't on it. How do i go about getting another one?
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ID
#2424561 Review #2424561 is a subjective opinion of poster.
Location
Foristell, Missouri
New Reviewer

The size printing on your directions is impossible to read

I can't for the life of me figure out how to open up the battery compartment to install the batteries, so haven't been able to use the toy. Can you help me?
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ID
#2362666 Review #2362666 is a subjective opinion of poster.
Pros
  • Toy that moves
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Email keeps getting returned. Over and over again for three days.

SmartyKat - Email keeps getting returned. Over and over again for three days.
SmartyKat - Email keeps getting returned. Over and over again for three days.
See email screenshot shown below.

User's recommendation: Don’t expect any customer service.

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ID
#1870261 Review #1870261 is a subjective opinion of poster.
Location
Nashua, New Hampshire
New Reviewer

Glass in the soil

SmartyKat - Glass in the soil
Ok... so this is what I found in the soil for the cat grass I purchased!? Glass!!!! This is totally unacceptable!! Where do they get the soil for this grass!? This is not the first time I had a complaint about the cat grass but... this is scary!! Sometimes the grass doesn’t grow well or it gets moldy before it germinates but glass in the soil!!! My cats eat this! Very disappointed... Christine silveira
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ID
#1302613 Review #1302613 is a subjective opinion of poster.
Product
Smartykat Cat Grass Plant
Reason of review
Bad quality

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