SmartWool
SmartWool Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SmartWool has a 3.0 star rating from 2 reviews, with consumers mostly neutral and a 67% unfavorable / 33% positive split; recent recommendations include "Do not buy from SmartWool."
Positive Feedback
SmartWool reviews praise product quality for some items and an easy return experience when it works, with price level described as medium.
Negative Feedback / Risk Areas
- Customers report SmartWool customer complaints about poor customer service and lack of support for purchases from third-party resellers.
- Recurring issues include product durability problems like holes in socks and unexpected credit card charges, raising refund and billing concerns.
Key Takeaways for Future Customers
- Expect mixed SmartWool reviews; check reseller return policies before buying.
- Document orders and monitor statements to resolve billing or refund issues promptly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SmartWool has a 3.0 star rating from 2 reviews, with consumers mostly neutral and a 67% unfavorable / 33% positive split; recent recommendations include "Do not buy from SmartWool."
Positive Feedback
SmartWool reviews praise product quality for some items and an easy return experience when it works, with price level described as medium.
Negative Feedback / Risk Areas
- Customers report SmartWool customer complaints about poor customer service and lack of support for purchases from third-party resellers.
- Recurring issues include product durability problems like holes in socks and unexpected credit card charges, raising refund and billing concerns.
Key Takeaways for Future Customers
- Expect mixed SmartWool reviews; check reseller return policies before buying.
- Document orders and monitor statements to resolve billing or refund issues promptly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Paris, Pennsylvania
Ungrateful company that does not stand behind their customers or products
Smart Wool never respond to my messages, via email, phone, through the Better Business Bureau or through Pissed Consumer! Nothing! As far as I am concerned, they are a criminal organization that steals from its customers, and they stole $274 from me!,
You would think Smartwool would appreciate that kind of business, but they do not care about their customers. I will give you one of many examples I could give. I bought a Smartwool ski jacket from Moosejaw for $250 and a pair of
Smartwool Liner Gloves for $24.00. Gloves received pilling.
The black ski jacket looked almost discolored and when I looked at it more carefully the jacket had two small holes in it. One on the arm, another one on the back. Contacted the seller within the return window, and they never got back to me. No phone or return email.
They completely ghosted me. So I thought I would contact SmartWool after all the business I gave them over the years. Surely they would help, right? Nope!
They do not care! They didn't offer to contact Moosejaw. After all, they resell their products! They didn't offer to replace the jacket and gloves, or give me a credit, so I could purchase a new ski jacket and gloves.
They didn't do a damn thing for me, because they do not care.
I got screwed out of $274.00 in this transaction, and again they just do not care about me or any of their customers. There are a lot of better businesses out there that stand behind their products and customers, unlike SmartWool.
- No loyalty for its long time customers
Preferred solution: Store credit, coupon code. Something to fix the fact I got scammed out of $274
User's recommendation: Do not buy from SmartWool
Credit card charge icorrect
Ive received a $86.00 charge on my credit card from Smart Wool. Im worried someone may be scamming me as I havent ordered anything from you.the order was placed December 6 th
Please check your records for me. Thank you
Lynn Cone
Preferred solution: Check to see if my charge is legitimate
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerReturn items
Able to reorder in time for my trip to Europe. Thank you!Your quality is wonderful.
Your ability to return products is excellent. Thank you again .00
Richmond, Minnesota
I got 4 pair of smart wool socks live them but i keep getting hole in them right away for the price i feel they should last a year
hole in socks to fast for the price you pay for them i think they should las t at least a year dont you
User's recommendation: they nice but bget hole to fast no
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