Anonymous
map-marker Port Huron, Michigan

Absolute garbage

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We attempted to cancel our account with SmartSheet back in November. I have invoices and emails documenting communication and confirming our cancelation however, we have yet to receive our refund.

Once our request to cancel was submitted the "customer service" team stopped responding to any other inquiries. If you try calling customer service it rings once and a recording tells you to leave a message because "all reps are busy." Every. Single. Time.

We have sent emails as well and still nothing.

It's extremely unprofessional and frustrating. DO NOT USE THEIR SERVICES.

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User's recommendation: Don't do business with a company who doesnt have a customer service department.

James L Jpo

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Verified Reviewer

Smartsheet Billing Practices

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I had to upgrade my Pro Plan to a Business Plan to publish diagrams. My bill increased by $900/year when I upgraded.

I was told by Customer Service that I could downgrade my account. I then received an email stating that I could not downgrade my account.

I would have to cancel and re-signup for the Pro Plan.

I cancelled my account and received an email confirming my cancellation.

The next day I received a notice that I will be billed $900.

There is no way to call billing support and they are not answering the email inquiries that I have sent. Billing support is horrible!!

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Pros:
  • Terrific products
Cons:
  • Poor customer service

User's recommendation: If you sign up for Smartsheet, watch your bill like a hawk and make sure you want to upgrade

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