Smartsheet
Smartsheet Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smartsheet has 1.6 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Terrific products.
Cons: Poor customer service.Recent recommendations regarding this business are as follows: "Make sure you really meant to use smartsheet before subscribing.", "Don't do business with a company who doesnt have a customer service department.", "If you sign up for Smartsheet, watch your bill like a hawk and make sure you want to upgrade".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smartsheet has 1.6 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Terrific products.
Cons: Poor customer service.Recent recommendations regarding this business are as follows: "Make sure you really meant to use smartsheet before subscribing.", "Don't do business with a company who doesnt have a customer service department.", "If you sign up for Smartsheet, watch your bill like a hawk and make sure you want to upgrade".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Subscribed mistakenly. Please stop it IMMEDIATELY. Thank you
I was applying for hurricane debris removal in NC when a Smartsheet ad popped up. I thought the application needed Smartsheet, so I started the subscription.
I don't need and don't want this product.
I need the subscription stopped immediately. Thank you.
User's recommendation: Make sure you really meant to use smartsheet before subscribing.
Port Huron, Michigan
Absolute garbage
We attempted to cancel our account with SmartSheet back in November. I have invoices and emails documenting communication and confirming our cancelation however, we have yet to receive our refund.
Once our request to cancel was submitted the "customer service" team stopped responding to any other inquiries. If you try calling customer service it rings once and a recording tells you to leave a message because "all reps are busy." Every. Single. Time.
We have sent emails as well and still nothing.
It's extremely unprofessional and frustrating. DO NOT USE THEIR SERVICES.
User's recommendation: Don't do business with a company who doesnt have a customer service department.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSmartsheet Billing Practices
I had to upgrade my Pro Plan to a Business Plan to publish diagrams. My bill increased by $900/year when I upgraded.
I was told by Customer Service that I could downgrade my account. I then received an email stating that I could not downgrade my account.
I would have to cancel and re-signup for the Pro Plan.
I cancelled my account and received an email confirming my cancellation.
The next day I received a notice that I will be billed $900.
There is no way to call billing support and they are not answering the email inquiries that I have sent. Billing support is horrible!!
- Terrific products
- Poor customer service
User's recommendation: If you sign up for Smartsheet, watch your bill like a hawk and make sure you want to upgrade
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