map-marker Port Huron, Michigan

Absolute garbage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We attempted to cancel our account with SmartSheet back in November. I have invoices and emails documenting communication and confirming our cancelation however, we have yet to receive our refund.

Once our request to cancel was submitted the "customer service" team stopped responding to any other inquiries. If you try calling customer service it rings once and a recording tells you to leave a message because "all reps are busy." Every. Single. Time.

We have sent emails as well and still nothing.

It's extremely unprofessional and frustrating. DO NOT USE THEIR SERVICES.

View full review

User's recommendation: Don't do business with a company who doesnt have a customer service department.

James L Jpo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Smartsheet Billing Practices

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had to upgrade my Pro Plan to a Business Plan to publish diagrams. My bill increased by $900/year when I upgraded.

I was told by Customer Service that I could downgrade my account. I then received an email stating that I could not downgrade my account.

I would have to cancel and re-signup for the Pro Plan.

I cancelled my account and received an email confirming my cancellation.

The next day I received a notice that I will be billed $900.

There is no way to call billing support and they are not answering the email inquiries that I have sent. Billing support is horrible!!

View full review
  • Terrific products
  • Poor customer service

User's recommendation: If you sign up for Smartsheet, watch your bill like a hawk and make sure you want to upgrade

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article