SmartFax Reviews
SmartFax Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SmartFax has a 2.2 star rating from 8 customer reviews and mostly dissatisfied sentiment; 75% unfavorable with complaints about billing and support.
Key Takeaways for Future Customers
- Check SmartFax reviews and compare fax options before subscribing.
- Expect limited customer service and difficult subscription cancellation.
- Be cautious with billing, auto payment, and updating payment methods.
Negative Feedback / Risk Areas
- Frequent customer complaints about no phone support and slow or no email responses.
- Problems with login, human verification, sending faxes, and unexpected charges.
- High price level reported and hard-to-navigate website.
Positive Feedback
Some users note the system used to be fast and easy to use.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SmartFax has a 2.2 star rating from 8 customer reviews and mostly dissatisfied sentiment; 75% unfavorable with complaints about billing and support.
Key Takeaways for Future Customers
- Check SmartFax reviews and compare fax options before subscribing.
- Expect limited customer service and difficult subscription cancellation.
- Be cautious with billing, auto payment, and updating payment methods.
Negative Feedback / Risk Areas
- Frequent customer complaints about no phone support and slow or no email responses.
- Problems with login, human verification, sending faxes, and unexpected charges.
- High price level reported and hard-to-navigate website.
Positive Feedback
Some users note the system used to be fast and easy to use.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
To whom it may concern, I hope you are...
- - Brooklyn Cancer Care cannot log in to SmartFax despite correct credentials; urgent assistance is needed.
To whom it may concern,
I hope you are doing well.
We are contacting you from Brooklyn Cancer Care regarding an issue with our SmartFax account. We are currently unable to log in to the system despite using the correct email address and password.
We have verified our login credentials, but the issue persists. Since we have a busy clinic and rely on SmartFax for our daily fax communications, we would greatly appreciate your assistance in resolving this issue as soon as possible.
Preferred solution: Get logged into the system
Charlotte, North Carolina
Cancel service
- - The voice recording is not helpful.
- - I need to speak with a live person as I can't log in.
- - The account email is no longer valid.
I received a voice recording which is not helpful. I need to speak to a live person for the simple reason that I'm unable to log into the account, and that's the reason why it's been ongoing. That's not an option, so I'm not exactly sure what I'm supposed to do in a circumstance like that because the email I had associated with the account is no longer valid.
- Iit is an easy service to use
- It is a difficult service to cancel
Preferred solution: Full refund
User's recommendation: Use a different service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaving Login on to my account
- - I can't login into my account.
- - I can't get any help from this company.
- - I have tried to contact someone and still can't get an answer about login.
I can't login into my account and can't get any help from this company. I have tried to contact someone and still can't get any answer about login into my account.
Peter Turner
Owner: Turner Tax Services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bigfork, Minnesota
Extremely Frustrated
- - Unpaid charge notices appeared on my card; no one to talk to.
- - Weeks to get an email reply; chat failed.
- - Site lacks buttons to change auto payments.
I was getting notices that I hadn't paid and the charge was showing up on my credit card. There was no one to talk to and it took weeks to receive any reply by email.
Chatting didn't work. I wanted to change the credit card that I use for automatic payment and the website didn't have the buttons described on UTUBE and other sites so I couldn't change anything. There is no one to talk to. The email I finally received told me I would receive a "welcome email so that I could use it to change my credit card.
It never came.
What kind of business does business this way? Please contact me!
Stephanie Carlson creativesolutionstherapy@***.com
- It was convenient service to use in the beginning and they had tech support
- No tech support
- Bad website with buttons that take you nowhere
Preferred solution: someone to talk to when things on their website don't work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would rate as a negative number
- - I cancelled via bank stop payment after no one answered.
- - No one answers emails; no way to talk.
- - Auto-debits kept payments; no tech or customer service.
So bad I cancelled my subscription by contacting my Bank and putting a stop pay on my card because I was unable to get ahold of anyone or anyway to cancel. No one responds to emails and there is no way to talk to anyone.
There is nothing consumer friendly about this service anymore. There is no tech support, no customer service, and I was unable to send a fax after 12 plus years with no explanation.
I never missed a payment as I was auto debited every month. Can't imagine how they stay in business.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: HARD TO FIND CUSTOMER SERVICE NUMBER
- - It took a day to find a contact number.
- - Only an email is provided and it is not monitored.
- - The HELP page lacks a contact number for issues.
When I was looking for number to contact, I had to search for a day till I found a number. There is only email address given, and no one is monitoring the emails and I had never got a response. On the place that said HELP, you have to put a contact number, so if there is an issue, customers can contact you.
Pompano Beach, Florida
Can’t send FAX
I was confused by your change of "sending" page. Filled out correctly but didn't let me send. I needed immediate help which your company does not offer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMedical fax was in limbo for hours
This service is close to useless. Don't expect t to get a fax for several hours. I will drop smartfax.
Buffalo Grove, Illinois
Unable to send a fax
They do not communicate by phone.
After 6 emails i still have no response from Smart Fax.
Money was withdrawn from my account for monthly payment.
User's recommendation: absolutly not
Lincolnton, North Carolina
No customer support
- - I am having trouble sending faxes via the new portal.
- - Email support unresponsive after two days; no phone option.
- - Fax must be sent ASAP.
I have had an issue with sending faxes on their new portal. I have followed step by step and pretty tech savvy and it is still not working.
I have utilized their customer service email and haven't received a reply and his been two days.
They no longer have a customer service phone option. I am stuck with a fax that needs to be sent asap and unable to fax it or receive any help on what is happening.
User's recommendation: Look at other fax options
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHuman verification issues when sending faxes
- - The human verification is frustrating and hard to pass.
- - I've been a Smart Fax customer for years.
- - I was happy with Smart Fax until today.
The human verification is very frustrating. It's very hard to get past it, even if you do everything you're supposed to do.
I've never had problems with this in the past.
I have been a Smart Fax customer for years. I was happy until today.
- It used to be fast and easy
- Human verification process is not working
Preferred solution: Deliver product or service ordered
User's recommendation: It was great until today. It keeps asking for human verification and then I can't get past that. There is no customer service or technical support number to call anymore, so I'm a bit frustrated.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Resolved: Need to pay our office smartfax and set up new payment method.
Robinson Law Office owner passed away, I am her assistant and need to set up new payment method. I can be reached by email: Brown220122@***.com or 727-543-****.
- Great system
- Not being able to speak with a person
Preferred solution: Set up new payment method
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Need to transfer year subscription from old phone to new need to talk to customer service phone number required
- - Transfer yearly SmartFax subscription from old to new account after theft.
- - Paid about $89 for a year and a week of faxing on the new account.
My name is Candice L Catlett and I paid for a year subscription to smartfax app using one of my own credit cards in the amount of about 89.00. My phone was stolen from me the one ending in 8238.
I got a new phone its number is 918-408-****. I downloaded the smartfax app and paid for a week of faxing service. I would like to request transferring my year subscription from my previous account to my new one.
Please. you may contact me by my new phone number or by email at candicecatlett4@***.com or candicecatlett143@***.com
- Only pros so far except no customer service contact people
Preferred solution: Full refund
Fax not working
It is not working at all. My fax number is 631954****
This is on going issue for past couple of months.
Preferred solution: Fax working properly
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