SmartFax
SmartFax Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SmartFax has 2.1 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great system, It used to be fast and easy, It was convenient service to use in the beginning and they had tech support.
Cons: Bad website with buttons that take you nowhere, Human verification process is not working, No tech support.Recent recommendations regarding this business are as follows: "absolutly not", "Look at other fax options", "It was great until today. It keeps asking for human verification and then I can't get past that. There is no customer service or technical support number to call anymore, so I'm a bit frustrated.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SmartFax has 2.1 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great system, It used to be fast and easy, It was convenient service to use in the beginning and they had tech support.
Cons: Bad website with buttons that take you nowhere, Human verification process is not working, No tech support.Recent recommendations regarding this business are as follows: "absolutly not", "Look at other fax options", "It was great until today. It keeps asking for human verification and then I can't get past that. There is no customer service or technical support number to call anymore, so I'm a bit frustrated.".
Consumers are not pleased with Billing Practices and Website. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Having Login on to my account
I can't login into my account and can't get any help from this company. I have tried to contact someone and still can't get any answer about login into my account.
Peter Turner
Owner: Turner Tax Services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bigfork, Minnesota
Extremely Frustrated
I was getting notices that I hadn't paid and the charge was showing up on my credit card. There was no one to talk to and it took weeks to receive any reply by email.
Chatting didn't work. I wanted to change the credit card that I use for automatic payment and the website didn't have the buttons described on UTUBE and other sites so I couldn't change anything. There is no one to talk to. The email I finally received told me I would receive a "welcome email so that I could use it to change my credit card.
It never came.
What kind of business does business this way? Please contact me!
Stephanie Carlson creativesolutionstherapy@***.com
- It was convenient service to use in the beginning and they had tech support
- No tech support
- Bad website with buttons that take you nowhere
Preferred solution: someone to talk to when things on their website don't work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would rate as a negative number
So bad I cancelled my subscription by contacting my Bank and putting a stop pay on my card because I was unable to get ahold of anyone or anyway to cancel. No one responds to emails and there is no way to talk to anyone.
There is nothing consumer friendly about this service anymore. There is no tech support, no customer service, and I was unable to send a fax after 12 plus years with no explanation.
I never missed a payment as I was auto debited every month. Can't imagine how they stay in business.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: HARD TO FIND CUSTOMER SERVICE NUMBER
When I was looking for number to contact, I had to search for a day till I found a number. There is only email address given, and no one is monitoring the emails and I had never got a response. On the place that said HELP, you have to put a contact number, so if there is an issue, customers can contact you.
Pompano Beach, Florida
Can’t send FAX
I was confused by your change of "sending" page. Filled out correctly but didn't let me send. I needed immediate help which your company does not offer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMedical fax was in limbo for hours
This service is close to useless. Don't expect t to get a fax for several hours. I will drop smartfax.
Buffalo Grove, Illinois
Unable to send a fax
They do not communicate by phone.
After 6 emails i still have no response from Smart Fax.
Money was withdrawn from my account for monthly payment.
User's recommendation: absolutly not
Lincolnton, North Carolina
No customer support
I have had an issue with sending faxes on their new portal. I have followed step by step and pretty tech savvy and it is still not working.
I have utilized their customer service email and haven't received a reply and his been two days.
They no longer have a customer service phone option. I am stuck with a fax that needs to be sent asap and unable to fax it or receive any help on what is happening.
User's recommendation: Look at other fax options
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHuman verification issues when sending faxes
The human verification is very frustrating. It's very hard to get past it, even if you do everything you're supposed to do.
I've never had problems with this in the past.
I have been a Smart Fax customer for years. I was happy until today.
- It used to be fast and easy
- Human verification process is not working
Preferred solution: Deliver product or service ordered
User's recommendation: It was great until today. It keeps asking for human verification and then I can't get past that. There is no customer service or technical support number to call anymore, so I'm a bit frustrated.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Resolved: Need to pay our office smartfax and set up new payment method.
Robinson Law Office owner passed away, I am her assistant and need to set up new payment method. I can be reached by email: Brown220122@***.com or 727-543-****.
- Great system
- Not being able to speak with a person
Preferred solution: Set up new payment method
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Need to transfer year subscription from old phone to new need to talk to customer service phone number required
My name is Candice L Catlett and I paid for a year subscription to smartfax app using one of my own credit cards in the amount of about 89.00. My phone was stolen from me the one ending in 8238.
I got a new phone its number is 918-408-****. I downloaded the smartfax app and paid for a week of faxing service. I would like to request transferring my year subscription from my previous account to my new one.
Please. you may contact me by my new phone number or by email at candicecatlett4@***.com or candicecatlett143@***.com
- Only pros so far except no customer service contact people
Preferred solution: Full refund
Fax not working
It is not working at all. My fax number is 631954****
This is on going issue for past couple of months.
Preferred solution: Fax working properly
Companies Similar to SmartFax
Dropbox Sign
“WHY CAN'T I TALK TO A PERSON.??? I went through the chat form and then they wanted me to pay a $1.00 to...“
Google Workspace
“It won't let me log in to my admin account at all. I've been trying everything and every way to log in,...“
TrustFax
“I need to replace the credit card that is on file for my account. My fax number is 973-679-****. My...“
RapidFax
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.