SmartFax
SmartFax Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SmartFax has 2.4 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great system, It used to be fast and easy, Only pros so far except no customer service contact people.
Cons: Human verification process is not working, Not being able to speak with a person.Recent recommendations regarding this business are as follows: "absolutly not", "Look at other fax options", "It was great until today. It keeps asking for human verification and then I can't get past that. There is no customer service or technical support number to call anymore, so I'm a bit frustrated.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SmartFax has 2.4 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great system, It used to be fast and easy, Only pros so far except no customer service contact people.
Cons: Human verification process is not working, Not being able to speak with a person.Recent recommendations regarding this business are as follows: "absolutly not", "Look at other fax options", "It was great until today. It keeps asking for human verification and then I can't get past that. There is no customer service or technical support number to call anymore, so I'm a bit frustrated.".
Consumers are not pleased with Website and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Pompano Beach, Florida
Can’t send FAX
I was confused by your change of "sending" page. Filled out correctly but didn't let me send. I needed immediate help which your company does not offer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Panorama City, California
Resolved: HARD TO FIND CUSTOMER SERVICE NUMBER
When I was looking for number to contact, I had to search for a day till I found a number. There is only email address given, and no one is monitoring the emails and I had never got a response. On the place that said HELP, you have to put a contact number, so if there is an issue, customers can contact you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Matawan, New Jersey
Medical fax was in limbo for hours
This service is close to useless. Don't expect t to get a fax for several hours. I will drop smartfax.
Buffalo Grove, Illinois
Unable to send a fax
They do not communicate by phone.
After 6 emails i still have no response from Smart Fax.
Money was withdrawn from my account for monthly payment.
User's recommendation: absolutly not
Lincolnton, North Carolina
No customer support
I have had an issue with sending faxes on their new portal. I have followed step by step and pretty tech savvy and it is still not working.
I have utilized their customer service email and haven't received a reply and his been two days.
They no longer have a customer service phone option. I am stuck with a fax that needs to be sent asap and unable to fax it or receive any help on what is happening.
User's recommendation: Look at other fax options
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Human verification issues when sending faxes
The human verification is very frustrating. It's very hard to get past it, even if you do everything you're supposed to do.
I've never had problems with this in the past.
I have been a Smart Fax customer for years. I was happy until today.
- It used to be fast and easy
- Human verification process is not working
Preferred solution: Deliver product or service ordered
User's recommendation: It was great until today. It keeps asking for human verification and then I can't get past that. There is no customer service or technical support number to call anymore, so I'm a bit frustrated.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Resolved: Need to pay our office smartfax and set up new payment method.
Robinson Law Office owner passed away, I am her assistant and need to set up new payment method. I can be reached by email: Brown220122@***.com or 727-543-****.
- Great system
- Not being able to speak with a person
Preferred solution: Set up new payment method
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Need to transfer year subscription from old phone to new need to talk to customer service phone number required
My name is Candice L Catlett and I paid for a year subscription to smartfax app using one of my own credit cards in the amount of about 89.00. My phone was stolen from me the one ending in 8238.
I got a new phone its number is 918-408-****. I downloaded the smartfax app and paid for a week of faxing service. I would like to request transferring my year subscription from my previous account to my new one.
Please. you may contact me by my new phone number or by email at candicecatlett4@***.com or candicecatlett143@***.com
- Only pros so far except no customer service contact people
Preferred solution: Full refund
Fax not working
It is not working at all. My fax number is 631954****
This is on going issue for past couple of months.
Preferred solution: Fax working properly
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