Julia N Ldk

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Verified Reviewer

Human verification issues when sending faxes

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Original review Feb 07, 2024
The human verification is very frustrating. It's very hard to get past it, even if you do everything you're supposed to do. I've never had problems with this in the past. I have been a Smart Fax customer for years. I was happy until today.
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Pros:
  • It used to be fast and easy
Cons:
  • Human verification process is not working

Preferred solution: Deliver product or service ordered

User's recommendation: It was great until today. It keeps asking for human verification and then I can't get past that. There is no customer service or technical support number to call anymore, so I'm a bit frustrated.

Resolved
Felicia R Jvv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Resolved: Need to pay our office smartfax and set up new payment method.

Robinson Law Office owner passed away, I am her assistant and need to set up new payment method. I can be reached by email: Brown220122@***.com or 727-543-****.
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Pros:
  • Great system
Cons:
  • Not being able to speak with a person

Preferred solution: Set up new payment method

candice C Fmq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Need to transfer year subscription from old phone to new need to talk to customer service phone number required

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My name is Candice L Catlett and I paid for a year subscription to smartfax app using one of my own credit cards in the amount of about 89.00. My phone was stolen from me the one ending in 8238. I got a new phone its number is 918-408-****. I downloaded the smartfax app and paid for a week of faxing service. I would like to request transferring my year subscription from my previous account to my new one. Please. you may contact me by my new phone number or by email at candicecatlett4@***.com or candicecatlett143@***.com
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Loss:
$90
Pros:
  • Only pros so far except no customer service contact people

Preferred solution: Full refund

Terry D Bzf

Fax not working

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It is not working at all. My fax number is 631954**** This is on going issue for past couple of months.
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Preferred solution: Fax working properly

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