Philippe V Tkd

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Verified Reviewer

*** company sent à réf on a flight and dis not advienne thé flight sas not booked so se went to thé airport and refuses bécasse no réservation

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No custom mer service available went to thé airport and the y did not boom us Nevers again with that « coupant »
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Preferred solution: Apology

Skylee Jvy
map-marker Orlando, Florida

I booked a flight in the middle names are not capitalize and I wanted to know if you can fix it

I book a flight today and I didnt capitalize the middle names I wanted to know if you can correct it on your end
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Marlena S Oxq
map-marker Orlando, Florida

I was left stranded in the Orlando airport because the scheduled flight didn't exist

Original review Nov 01, 2022
I was left stranded in the Orlando airport 19 Sept. 2022. I received no compensation from smartfare/frontier 19 September 2022. I had to purchase another flight with Spirit 19 September to get home. I am requesting a refund for the flight and my luggage. FRONTIER informed me my flight didn't exist Code CCFFIV. This flight was made through smartfare. Each time I contacted Smartfare's customer service your Representatives hung up on me. What kind of service are you running. Thank you, Marlena Slaughter
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Loss:
$279
Pros:
  • Honesty
Cons:
  • Rude customer service

Preferred solution: Full refund

User's recommendation: Never book a flight with a third-party agent

Mark W Amc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund status

My flight was cancelled and a refund was initiated. I was told i woukd get the refund up to 7 business days, it has been wellover 7 days. I was last told the refund was needed to be received from the aitlines to smartfares and then they can release to me. I called the airlines and they have already refunded Smartfares for my purchase. Now when i call smartfares and give my reservations number i get hung up on
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Loss:
$264

Preferred solution: Full refund

Esther F Tsm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newport, Rhode Island

Was charged for a ticket I canceled

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Bought a ticket had to cancel immediately cause it was to many hours layover and I was charged 220.91 from my bank account so now I will like my money back in my account
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Loss:
$221

Preferred solution: Full refund

Fabian O Waf

Robbed

Smart fares robbed my money, they charged more than 1000 us, and I don't even got an email confirmation jesucuadro@***.com
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Loss:
$1200
Pros:
  • Only cons
Cons:
  • Robbed my money

Preferred solution: Full refund

User's recommendation: Don't trust these people

Louis T Ypi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Matthews, North Carolina

Return my money

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Smartfares - Return my money
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I buy two ticket 215$ each and put 100$ more I never autorización in my account I call this Pleople and never respond My name is louis thompson and carmen thompson We live Miaml feb 24 from miami to méxico return 28 feb 2022 from méxico to miami Plbcmiami@***.com +1-78*-***-**** +1-78*-***-**** Bad service I call my bank and report this fraud
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Fraud

ouafae adil T
map-marker Montreal, Quebec

Complaining

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Very bad costumer service, people are rude, fraudulent, not serious disrespectful, horrible Wtf experience never ever I will deal with them a gain
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Loss:
$4152
Pros:
  • All negative
Cons:
  • Terrrible customer service
  • Fraud company that abuse people needs
  • Sent fake confirmation email

Preferred solution: Full refund

User's recommendation: Never, very bad costumer service

Esli Gyl
map-marker San Salvador, Departamento De San Salvador

Booking confirmation not received

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I was confirmed by your employee that my flight was confirmed, even though I didn't received confirmation email notification.
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User's recommendation: Not to ever use your services.

Gigi H Usi

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Verified Reviewer
| map-marker Panama City, Provincia De Panama

Confused about return ticket when I only received an email about a one way.

I didnt speak to someone yet so I dont know how to rate how they helped me when I havent spoken to anyone.
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Preferred solution: I’m just confused about a return on my reservations and was never sent an email with the second leg of a flight going to El Salvador.

Anonymous
map-marker Las Vegas, Nevada

My flight reservation is not completely book.

Smartfares - My flight reservation is not completely book.

When i book my flight everything was fine. After more than a week the first flight was canceled.

The flight from Vegas to Seattle was canceled. Now i ask for explanation from live chat. Nobody answer my ? for 2 weeks now.

I called customer service and said the flight was canceled by Singapore Airlines. While in there end in Singapore airlines said , if you did not book it from them. You ask to where you book it. So i called Smartfare.

And told me to pay 397 dollar for fare difference of the same flight, time and day. Check priceline, kayak or even the airline website of the same flight,day and time for the most expensive one is 99 dollars. So what in the name of fare difference you want me to pay almost 400 dollars. I book this flight and canceled by .who knew.

Not Alaskan airlines because the flight is still there in there website and other travel site. So my concern is this how you do business by robbing customer. Thats why they buy and book there flight in advance to save a little than buying it , close to date they fly. Because the flight will be more expensive.

Please help resolve this situation. On behalf of Singapore Airlines if they Canceled a flight they revise the time and flight and posted it on my trip . I talked to customer service for almost 2 hours and he was determined to rearrange my flight schedule for more money at the rate on the flights at the present fare on your booking website.

So i told him leave it as it is. Smartfare CEO please dont rob people out of their hard earn money.

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User's recommendation: Read through reviews and believe it.

FRANCISCO G Wjw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want my tickets

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Smartfares - I want my tickets
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Updated by user Jan 07, 2022

On Jan, 6 (2022) I've received an email informed that the Air Company (Air Canada) still has no decision regarding my reimbursement. A person called Jim sent this email from Smartfares, but I still have no solution for my issue. I paid and I can do nothing because of...

Original review Dec 01, 2021
In December 2019 I´ve bought tickets to fly from GRU (Sao Paulo/Brazil) to Vancouver in September 2020.
My reservation code was: M2VSL3.
Because of the pandemic Corona Virus, unfortunately, I´d to cancel this Reservation and I´ve received an email with Credit.
I got in touch with the person who previously helped me to solve this problem more than 20 days ago and have not received any feedback so far.
Now that the situation of the Covid19 Pandemic problem has been alleviated and we can think about traveling again, I continue with my desire to travel, but I need your assistance to proceed with a new booking and the use of my credit with Smartfares.
I am still waiting for a response from Smartfares.
My concern is about losing the money I've paid more than US 1,400 because as Smartfares information I have a timeline to use this money.
Also, I've paid all the fees asked by all these services until receiving the credit letter.
Im from Brazil and is very difficult to contact Smartfares assistance.
How is possible I lose something if Smartfares do not answer me?
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Loss:
$2
Cons:
  • Terrrible customer service
  • Extremely bad

Preferred solution: Deliver product or service ordered

User's recommendation: Careful

Anonymous
map-marker Los Angeles, California

I was treated horribly their customer service is the worst they’re disrespectful they hang up on people they won’t allow you to talk to a supervisor or give you their corporate phone number they’re ve

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I was treated horribly their customer service is the worst theyre disrespectful they hang up on people they wont allow you to talk to a supervisor or give you their corporate phone number theyre very very rude. My plan for the summer was to try to go to a family reunion I was hoping I could go but my body would not allow me to be able to do this flight Ive been sick woman and was hoping I could just do a weekend getaway with my grandkids but medically I am unable to do that I called to get a refund of my money and they denied me straight out told me no would not give me my money could only give me a credit for future flights I medically will not be able to do any future flights per my Health . I cant get upset when talking with the representative who is very rude and dismissive I am so upset and so agitated and frustrated I cannot stand this company and Ill do everything that I can to let everybody know do not do not use this company they will steal your money !!

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User's recommendation: Do not use this company they are the worst !

Amy L Fpr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elk Grove, California

For my confirmation

I dont have my confirmation number in you charged my bank card please send thanksAmylott1045@***.com
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Loss:
$340

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Atkinson, Illinois

I couldn't give them zero or minus 1

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I purchased a one way ticket for a friend using my credit card, I immediately realized I booked the wrong date and called backed within 10 mins to make the change. I was informed that I would be charged $70 to make the change I told them to cancel the flight and was informed that I would have to pay for the cancelation even though their site clearly state free 24 hr. cancelation. I now have two separate $70 charges on my credit card for one flight I no longer want. Terrible company.
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User's recommendation: Book direct