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I purchased a ticket on SMARTFARES.COM 8/22/2018 for $520.00 round trip to Guayaquil, Ecuador due to a business convention and a visit to growers I work with. I received on 8/23/2018 at 2:49pm an email saying that my airfare rate increased to $676.00 because there were...
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Author
Reason of review
Problems with payment
Review #1337227 is a subjective opinion of poster.
0 comments
After you "buy" your ticket, you will get an email saying your credit card company declined said transaction. So you spend time to find out why it was declined, only to find there was no charge from them, so you call them back now they say the price went up. They play...
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Author
Reason of review
Poor customer service
Review #1326841 is a subjective opinion of poster.
0 comments
3.0
Details
Its is stated no risk, free cancellation within 24 hours, but when I want to cancel due to the booking was unsuccessful (the reason given is bank decline, but my bank said there is no attempt of the said transaction and there is no rejection at all in the system...
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Author
Cons
  • Offer attractive but false fares
Reason of review
Problems with payment
Loss
$54
Preferred solution
Let the company propose a solution
Review #1323211 is a subjective opinion of poster.
0 comments

Smartfares - Refunds

I was spoken over 2 months to get my refunds, never get into it, customers service suck..they trying me over and over anyone can help for that
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Author
Reason of review
Return, Exchange or Cancellation Policy
Review #1283688 is a subjective opinion of poster.
0 comments
1.0
Details
In general i rarely submit a review for any company, whether good or bad, but this company named smartfares, went over the limits, and made me write this review. here is what happened. Yesterday, i was looking for a cheap fare to my family, and I came across this...
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Author
Reason of review
Order processing issue
Review #1219811 is a subjective opinion of poster.
0 comments

Smartfares - Unauthorized cancellation

I got to the airport to find my reservation had not been submitted to Spirit. In checking further the money for my ticket had been taken from my account and return 2 days later. I cant reach Smart Fares for an explanation.
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Author
Reason of review
Order processing issue
Review #1201467 is a subjective opinion of poster.
0 comments
1.2
Details
This company engages in false advertising. I used their website SmartFares.com on Feb 16th to book a fare from SFO to KTM at $1640 and shortly after booking received an email with reservation code, the flight details and that price above. The email also indicated that...
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Author
Pros
  • Initial website that turned out to offer false fares
Cons
  • Sent fake confirmation email
Reason of review
Pricing issue
Loss
$250
Preferred solution
Price reduction
Review #1199093 is a subjective opinion of poster.
0 comments
1.0
Details
I booked flights Riga Paris Xian changsha . After some time I wanted to upgrade my flight Business class . So I I sent message to them. As I have an infant I wanted this long flight upgraded. They convinced me to upgrade Also first flight which is Riga-Paris. They Told...
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Author
Reason of review
Not as described
Loss
$1542
Preferred solution
Full refund
Review #1163955 is a subjective opinion of poster.
0 comments
1.0
Details
Bought a ticket through their website. Credit card showed pending charge. Received email message 4 days later saying ticket was not confirmed. I called the number they told me to call, and the rep on the line said that the price I had reserved the ticket for was no...
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Author
Reason of review
Pricing issue
Loss
$350
Preferred solution
Price reduction
Review #1130496 is a subjective opinion of poster.
0 comments
Do not use Smartfares.com. We booked a flight from Oaxaca to Mexico City, paid, and got an "Confirmation email" from smartfares.com, which included the Flight Reservation Code, our names, and the departure/arrival times. This was 3 weeks ahead of the flight. When we...
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Author
Pros
  • Low prices
Cons
  • Did not contact us regarding cancellation
  • Sent fake confirmation email
Reason of review
Order processing issue
Loss
$250
Preferred solution
Let the company propose a solution
Review #1033162 is a subjective opinion of poster.