Rating: 1 Star Clear all filters (11 of 23 reviews match)
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1 comment
1.0
Details
I booked air ticket with smartfare.com,for price $852,i applied my credit card for payment but they steal my $80 extra from credit card & send me invoice of $920 Smartfare.com is complete cheater business.I would suggest them if they are hungry for $$$,pl ask customer...
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Maggie Grant
Travel Expert
#1714704

The SmartFares Terms and Conditions policy states the following: The airlines continuously update their fares, so fares are subject to change and are not guaranteed until the ...

Author
Cons
  • Extremely bad
Reason of review
Problems with payment
Loss
$70
Preferred solution
Price reduction
Review #1542727 is a subjective opinion of poster.
0 comments

Smartfares - Pas recu de billet pour mon vol d aujourd *** je demande le remboursement

1.0
Details
Je n ai pas recu mon billet alors que la reservation etait confirmer je n ai pas pu partir aujourd *** je demande le remboursement
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Author
Reason of review
Order processing issue
Review #1534755 is a subjective opinion of poster.
0 comments
1.0
Details
2019 Scammed by smartfares.com bought a ticket, they sent a confirmation with a "booking number" and the itinerary I checked a couple days later in the airline website and there was no flight booked under my name. Then, I chatted with smartfares customer support and...
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Author
Cons
  • Fraud company that abuse people needs
  • Offer attractive but false fares
  • Fake fares
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Full refund
Review #1460701 is a subjective opinion of poster.
0 comments
1.0
Details
I booked a flight to Melbourne only to find all the information on the ticket was wrong! Had the wrong airport, wrong time, wrong flight number!! Had to try and cancel all my accomodation and future travel plans, but with such short notice I haven't been able to get...
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Author
Cons
  • Sent fake confirmation email
  • Offer attractive but false fares
  • Fake fares
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Full refund
Review #1403403 is a subjective opinion of poster.
0 comments
1.3
Details
I booked a round flight from Kuwait to Amman to visit my mother who had a dangerous medical operation for 3 days and they sent me the confirmation e-mal with the the reservation code and the flight details that I have to flight with Kuwait airways for going trip at...
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Author
Cons
  • Sent fake confirmation email
  • Fraud company that abuse people needs
  • Offer attractive but false fares
Reason of review
Poor customer service
Loss
$750
Preferred solution
Full refund
Tags
Review #1344112 is a subjective opinion of poster.
0 comments

Smartfares - I was hang up on

1.0
Details
I called and was immediately hang up on don't know why but I'm very dissappoted in your guys customer service
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Author
Reason of review
Poor customer service
Review #1338796 is a subjective opinion of poster.
0 comments
1.0
Details
In general i rarely submit a review for any company, whether good or bad, but this company named smartfares, went over the limits, and made me write this review. here is what happened. Yesterday, i was looking for a cheap fare to my family, and I came across this...
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Author
Reason of review
Order processing issue
Review #1219811 is a subjective opinion of poster.
0 comments
1.2
Details
This company engages in false advertising. I used their website SmartFares.com on Feb 16th to book a fare from SFO to KTM at $1640 and shortly after booking received an email with reservation code, the flight details and that price above. The email also indicated that...
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Author
Pros
  • Initial website that turned out to offer false fares
Cons
  • Sent fake confirmation email
Reason of review
Pricing issue
Loss
$250
Preferred solution
Price reduction
Review #1199093 is a subjective opinion of poster.
0 comments
1.0
Details
I booked flights Riga Paris Xian changsha . After some time I wanted to upgrade my flight Business class . So I I sent message to them. As I have an infant I wanted this long flight upgraded. They convinced me to upgrade Also first flight which is Riga-Paris. They Told...
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Author
Reason of review
Not as described/ advertised
Loss
$1542
Preferred solution
Full refund
Review #1163955 is a subjective opinion of poster.

Contact Smartfares Customer Service

Mailing Address:
Smartfares.com
4545 Murphy Canyon Road
San Diego, California 92123
United States
Phone:
(877) 245-3755
All Smartfares Contacts
0 comments
1.0
Details
Bought a ticket through their website. Credit card showed pending charge. Received email message 4 days later saying ticket was not confirmed. I called the number they told me to call, and the rep on the line said that the price I had reserved the ticket for was no...
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Author
Reason of review
Pricing issue
Loss
$350
Preferred solution
Price reduction
Review #1130496 is a subjective opinion of poster.