SmartDraw Reviews
SmartDraw Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SmartDraw has a 3.6 star rating from 3 reviews with a 67% positive / 33% unfavorable split. Consumers are mostly neutral; recent recommendations include "Be patient." and "Avoid at all costs". Reviewers emphasize Billing Practices and customer service, and note the price level is high.
Key Takeaways for Future Customers
- Read SmartDraw reviews for recurring themes about billing and support.
- Expect no phone support; rely on email and patience for resolution.
- Check subscription and auto renewal terms before purchase.
Negative Feedback / Risk Areas
- Customer complaints about unwanted auto renewal and billing after cancellation attempts.
- Difficulty canceling online and delayed email responses.
- Data transfer and activation issues after clean installs or upgrades.
Positive Feedback
Some customers report issues were resolved and accounts credited; individual praise for helpful customer service agents who reactivated programs.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SmartDraw has a 3.6 star rating from 3 reviews with a 67% positive / 33% unfavorable split. Consumers are mostly neutral; recent recommendations include "Be patient." and "Avoid at all costs". Reviewers emphasize Billing Practices and customer service, and note the price level is high.
Key Takeaways for Future Customers
- Read SmartDraw reviews for recurring themes about billing and support.
- Expect no phone support; rely on email and patience for resolution.
- Check subscription and auto renewal terms before purchase.
Negative Feedback / Risk Areas
- Customer complaints about unwanted auto renewal and billing after cancellation attempts.
- Difficulty canceling online and delayed email responses.
- Data transfer and activation issues after clean installs or upgrades.
Positive Feedback
Some customers report issues were resolved and accounts credited; individual praise for helpful customer service agents who reactivated programs.
Hawthorne, California
Frustrated Customer
Forgot my log credential and could not cancel on-line. Sent email mand they still billed my account as it had auto payment and I could not cancel online.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Calgary, Alberta
Resolved: Smartdraw I have worked withe Zoe over the past couple of weeks and Zoe re-activated my Smartdraw program. I am a very happy because it saves and old man work that he could never have completed. Thank
- - Bought SmartDraw in 2008; it no longer runs after a PC install.
- - I can't transfer 2000+ data and need a one-time activation since I already paid.
Company fixed the issue and I have been provided with product replacement. Telephone call directly to the company.
I purchased smartdraw in 2008 and it not longer works. I had to do a clean install of my pc and the program no longer works.
I would have upgraded to a newer version but I could not transfer my 2000 plus data.
I am 87 yrs old and not in good health and cannot redo all my data.
Because I paid for this program and there was no deadline I want you to provide me with a one time activation. Thanks ***
User's recommendation: Be patient.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Calgary, Alberta
Resolved: Negative Response
Company fixed the issue and I have been provided with apology. Resolved after a few calls.
Be Patient helps. Be patient.
Right now I would rate them 0 out of a 100. I deserve a response. My PC
had a bug and the only way I could get rid of it was to do a clean install and I lost everything including my backup.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey did resolve the issue however they do not have a phone number to call and get resolution. It took going through Pissed Custreccomendationomer for someone to email me back.
- - They acted quickly after I complained.
- - They credited my account.
- - They should clearly state that this will be an auto-renewal on my credit card.
They acted quickly once I went through pissed customer. They are crediting my account.
I think going forward they should ask or make very clear that this will be an auto renewal against your credit card. I thought I was making a one time purchase.
Colorado Springs, Colorado
Someone renewed my account which lapsed in 2014 using this outdated email address which does not work
Someone renewed my account which lapsed in 2014 using this outdated email address which does not work.
User's recommendation: Avoid at all costs
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