Anonymous
map-marker Ronkonkoma, New York

Wrong description

The description said it was digital audio which is what we needed, but does not say that anywhere on the case. It HAS TO BE DIGITAL AUDIO!
View full review
Jason O Pgs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Providence, Rhode Island

AirTag wallet

SmartBuy Depot - AirTag wallet
I received a package from Amazon, but the package was empty the wallet never made it to me , I dont know what else to do but I would love to receive my air tag wallet
View full review
Loss:
$3138
Jafar A Zan

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Al Jamaa, Amman

Horrible service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
SmartBuy Depot - Horrible service
I got to smart buy last Monday, I was there for hours because no one can make up their mind on final prices nor the giveaway gifts, for example there was a whirlpool microwave, They were not sure of the price, $375 or $399, They said it was the final piece, they had to make a call and we waited, waited and they never came up with the final price, then same thing happened with the 3 Samsung TVs, they could not tell me if they had the 58 Samsung, I bought 65, 55 QLED and the the 58, then they told me they will call me about the 58 to make sure it is available, here comes the gifts, I asked them if I can get the movable tv mounts instead of the fixed ones for the freebies, they said it should be doable, then they asked me to come back tomorrow and they will have all the answers for me, I came back next day, it was worse than the previous one, waited like 4 hours, they told me that the whirlpool microwave is sold to someone else, they dont have the Samsung 58 and they are not sure if they can give me the movable TV mounts. My brother was with me, he asked me to cancel the order, but they said they would make it right, like I said 4 hours later, I paid them $5261 and they promised me delivery before Tuesday, and they will call me back about the freebies, honest I wanted out there because we were exhausted, we paid them and left, Btw, I was dealing with the store manager Ibrahim, he gave me his personal number, I called him over and over and texted him over and over never once called me back or texted me, then I called him from the Marriott hotel that I was staying in and he answered, I was really upset and disappointed, he wouldnot answer my cell phone but he answered my hotel phone because he did not know that it was me who was calling. He promised he would call me back in 5 min and give an answer on the movable mounts and delivery date. A day later I get a text, saying sorry he could not give me the mounts for free but he will let me know about the deliveries, today is Tuesday, I was suppose to get the deliveries yesterday, am leaving the country tomorrow, So until now I have not heard anything nor did I get the gifts??? Btw I received my microwave, dishwasher, washer and dryer all on separate days, but still waiting for 3 TVs and cook top and wall oven, Please can someone get back to me asap Thank u
View full review
Pros:
  • Great varieties
Cons:
  • Bad service

Preferred solution: Deliver product or service ordered

Steve B Tgx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unrecognized charge

My credit card shows a charge to FBPAY-Smart Buy. buy.fb.com VA . There is a $48.00 charge to my Visa card and I do not recognize this charge. Please explain what it is for as I did not authorize it.
View full review
Loss:
$48
Cons:
  • No explanation of an unauthorized charge

Preferred solution: What the charge is for and refund.

Anonymous
map-marker Amman, Amman Governorate

Horrible servic.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Paid them $5261 last Tuesday March-14-2022, Paid another $1000 for a Samsung side by side ref few months ago, They lied about the delivery date both times. They promised gifts that they never delivered, I had few other issues, they never answer the phone, the manager name is Ibraheem, he gave me his cell number, and never answer the phone once, he is the one that made all these false promises, his exact words were You got it, it is a promise, in Arabic, he pointed at his eyes and said from this eye to this eye, ( من عيني هاي لي عيني هاي)، what a liar, He only answered the phone when I called him from my Marriott hotel, or from my brothers phone, I even let him know that he is not straight, I have proofs to prove how many times I called him and texted him vs him returning the messages, it is so sad how people can do that to others, they dont care about u once they get your money, I was suppose to travel tomorrow, he promised he will have my delivery before Tuesday, it is now Tuesday 645 pm, I am screwed, I am canceling my travel because this man does not care about my plans or his promise to me
View full review

User's recommendation: Don’t believe a word they saying, they just want to close their sale and make their boss happy, u don’t count

Myiesha Zcg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ahmedabad, Gujarat

Cashback

Not credited any cashback amount..even i transacted via amazon via smartbuy ...what reason not cashback credited ..pls solve
View full review
Tapanga P Yoz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Speak to representative

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Feb 22, 2021

i want a refund or a new one sent out so i can get it finally its been months

Original review Jan 22, 2021
Never got my chill bag . Been trying to contact people for months . It was $53 I want it re delivered to my address or a full refund
View full review
Loss:
$53

Preferred solution: Want my chill bag re delivered or a full refund

Sabreena Kyi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

My order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My order says its delivered and it's not what's going on
View full review
Anonymous
map-marker Chicago, Illinois

Order my bean bag over 2 months ago

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I never received my bean bag
View full review
Anonymous

Bad packaging for USPS

SmartBuy Depot - Bad packaging for USPS
SmartBuy Depot - Bad packaging for USPS - Image 2
SmartBuy Depot - Bad packaging for USPS - Image 3
I ordered A fifty pack of blank CD's from a Third party company selling under the Walmart name. Instead of leaving the blank fifty CD's in the pancake plastic platter the Manufacturer puts them in, this company ( Yabow Inc) decided to take them out and put them in a paper thin box and the USPS doing what they do best crushed the package and all fifty blank CD's in it. I called the company and got a RMA to print out and attach it to a new box to return to the seller. I told the company representative I just want my money back as I don't believe they could package another package properly to send through the USPS. As it turns out it wasn't a smart buy buying from Smartbuy Depot. Have yet to see a return of my money.
View full review
Loss:
$12
Pros:
  • Price
Cons:
  • Delivery
Reason of review:
Damaged or defective

Preferred solution: Full refund

1 comment
Guest

On 1/22/2018, consumer reported the item was damaged upon receipt, SmartBuy Depot immediately sent consumer prepaid shipping label to return the damaged item, and the entire order was fully refunded afterwards, and this case was resolved. It's very hard to control how Post Office handle the packages.

As you can see from the photos, even though 2 layers of protection (bubbles plus corrugated carton box), damages during transit could still happen. Item has to be returned and inspected for damage claim.

E-commerce Talks

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article