Smart Nora
Smart Nora Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smart Nora has 2.1 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Smart Nora to a friend or colleague.
- Rating Distribution
Pros: May work for some people, Previous user.
Cons: And silent customer service, No response when inquired multiple times about the refund, Uncomfortable.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smart Nora has 2.1 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Smart Nora to a friend or colleague.
- Rating Distribution
Pros: May work for some people, Previous user.
Cons: And silent customer service, No response when inquired multiple times about the refund, Uncomfortable.Recent recommendations regarding this business are as follows: "Beware", "Buyer be aware! This company does not honour their policy advertised!", "do not buy their product unless they up their customer service", "Do not even think about buying a Smart Nora device.", "Buyer be aware!".
Most users ask Smart Nora for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Insurance Plans Acceptance. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norfolk, Virginia
No refund has been issued. They won’t give me my refund until I take out my negative reviews. I won’t take my revenue negative reviews out until they give me my refund!
I ordered a small Nora five months ago without getting a refund back when I sent it back. Cannot get anyone to respond to emails or phone calls. They want me to take down my negative reviews without my refund not gonna happen.
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Have not received refund after three billing cycles
Company fixed the issue and I have been provided with apology. I trolled them on their FB page.
Returned device as I was diagnosed with moderate sleep apnea and had to switch to CPAP. RMA and return done.
Smart Nora received device March 5. It's July 22 now and I have not received a refund. AMEX won't budge cause the transaction is more than 3 months old. Called their customer service line but no one is answering and wants you to leave voicemail with another failed promise that they will return your call after 24 hours.
Please be aware of this company. It does not honor anything in the fine print.
- No response when inquired multiple times about the refund
Preferred solution: Full refund
User's recommendation: Do not even think about buying a Smart Nora device.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWon't give me a refund.
I have called numerous times and only gotten a voicemail. I have emailed multiple times.
I returned my product over three months ago and they won't issue me a refund.
This is unacceptable. Do not buy from this company, they will not work with you.
- May work for some people
- And silent customer service
- Uncomfortable
Preferred solution: Full refund
User's recommendation: do not buy their product unless they up their customer service
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burnaby, British Columbia
I think this company is a scam. They promise money back guarantee. I sent Nora product back. They were communicating until after the 3 billing dates were due for my refund. No call back and no refund.
This is unethical and a terrible company and business service!
The company received its product back in time unopened with a reference number for a full refund. I was told the billing date of June 15 th.
They received my money and the product iback Feb.
I have called, emailed, left messages. No return call!
User's recommendation: Buyer be aware!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spokane Valley, Washington
Waiting for support from representatives.
I'm hoping it was a system failure and I was overlooked. I've been dealing with my full refund since early March. I still have not received my full refund as promised!
Preferred solution: Full refund
User's recommendation: Buyer be aware! This company does not honour their policy advertised!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burnaby, British Columbia
I still haven’t received my money back guarantee. Returned, no response. I spoke to someone in April. They have the unit in their possession since February.
I was promised it would be refunded to my card June 15 th? February-.
I have not heard back.
Ive left several messages. Still no refund!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spokane Valley, Washington
I’m angry and feel ripped off!
Call back customers and honour their policy they advertise! This is ridiculous!
It feels like a scam!
What a shame.So disappointed. The sales person was great when I purchased but to get your money back??
- Lies
Preferred solution: Full refund
User's recommendation: Don’t believe money back guarantee!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norfolk, Virginia
Refund
bought the unit on March 14. I sent it back expecting a full refund. nothing yet, June 17 and they don't answer the phone.
Brooklyn, New York
Lack of response
I returned smart Nora 6 weeks ago. They never respond to any communication.
Its a scam. Stay away from this company.
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder paid for but not delivered
August 2023 I prepaid for and confirmed for a Nora Gen2. I have sent several emails trying to find where the order is as it was promised for February 2024 delivery
We have not received any email or contact, getting very frustrated. An answer is required please.
Malcolm
- Previous user
Preferred solution: Deliver product or service ordered
User's recommendation: Contact Nora & hopefully get an answer
Westport, Connecticut
No one answers or calls back.
The snoring machine stopped pairing days after I purchased it. Even after I tried troubleshooting with the manual, it still did not work.
Pebble will not pair with the base
The consumer affairs person, walked me through on how to reset the base, which paired my pebble. It took less than 5 minutes.
Thank you, great service. Andy Calabro.
User's recommendation: Call that phone number
Kennewick, Washington
Cancel order.
I am waiting for a refund from Smart Nora. I called and talked with them explaining I wanted to cancel and receive a refund.
They sent an email stating the order is cancelled and a refund would be credited to my VEBA account. They said it would take up to 10 days. The email canceling my order was issues on 8/22/23, so it is still within the 10 days.
I am waiting for a full refund and hope they will follow through on their promise. Thank you for your help.
Cynthia Kellie
Myrtle Beach, South Carolina
I was having a problem with my Smart Nora. I called and they called me right back
I was having a problem with my Smart Nora. They called me back and helped me and my husband by going over testing it out.
He stayed in the phone with us and guided us on how to reset it. It seems to be working.
Myrtle Beach, South Carolina
They returned my call within 5minutes.
The gentleman explained how to reset the box. He believes that was the problem. He also said the pointy part of the mouse should be facing my head.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe sleeve no longer inflates
The sleeve no longer inflates. The lights on the pebble and compressor look correct. I've tried resetting the system using the reset button on the pebble.
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