Review about Car Balance

I have made 2 trips to Smart Honda in Pine Bluff, Ar to get my car balanced with no success. They take no responsibility for anything they blamed everybody except Smart Honda automotive department. I call last Saturday and told them my car was driving worst than what was before I brought in . They told me the automotive was closed. Then they told me to bring my car back in. Today I take it back and they say it was not balanced and they were going to take care of the matter. So I took them for there word when they were finish David which is over the automotive told me I had 2 bent back rims and whoever put my tires on must have bent them and told me I probably need to go to the people who sold me the tires and with those bent rims the car is always going to shake and. It' not going to balance . So I come all the way back to Monticello, Ar to Custom Trucks which put my tires on . I called them on the way back from Pine Bluff, Ar and they told me to bring the car by so they could look at it. I called David from Smart Honda while I was at Custom Trucks and let him talk to the person who I bought the tires from. David told them that he did not say that they had bent my rims on my car. So I called Mr. Holmes which sold me the car. He was on vactation and told me to call his boss Rick which was his boss left a message he called me back and he acted if I had did something wrong like they were doing me a favor by not charging me to balance my car. Stating that we did not charge you for balance this time like it was my fought when they did not it balanced by them in the first place. He kept saying it must be the tires if it balancing here. He never mention anything about a bent rim. I told him what your saying is I'm getting the run around by both of you and hung the phone up. The people at Custom Truck took me to the back to look the rims on my car and I called my brother to look at unless the rim angel came and fixed my rim nobody could see a bent rim and some way they fixed my car from shaking. I hope Smart Honda of Pine Bluff, Ar choke on the $54.95 free money they got from because between the gas I spent going to and forth to Pine Bluff I shouldn't feel like someone took advantage of me. They have lost a loyal customer never again will I buy a car from this dealership again worst customer service ever. If anybody can contact me I really would appreciate it. My name is Monica Lowe and my number is (870)308-**** my address is 675 East Mount Zion Road Monticello, Ar 71655. Sincerely Pissed Customer, Monica Lowe
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ID
#514963 Review #514963 is a subjective opinion of poster.

Smart Honda DES moines, IA

Taken advantage of by yet another dealership. I guess I should not have been naive enough to let my wife go to the dealer for an oil change. Air filter replacement: $39.95 (4 bolts and a $21 air filter?!?!...I can get Fram filters all day long for $11) Cabin filter replace: $53! Again, maybe $15 filter. Sure there was a lot of stuff in here glove box to move but the 5 min. Of labor cost me $38?!?! That's in the neighborhood of $450 per hour! I am obviously done with Smart Honda and will NEVER be back. Screw me once....
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1 comment
#437189

I total agree. I do all the service work on my 85 year old mothers Honda.

Every time she goes in to Smart Honda for recall work she gets a invoice for thousands of dollars of work that they say needs done. Last week was over three thousand dollars for repairs that they say needs to be done on a 6 year old 65000 mile car. 600 for rear brakes that are fine 1400 for timing belt that's fine Ball joints that the car don't have wheel bearings that three years ago said were bad.

The list goes on and on. All they do is try to screw little old ladys that don't know.

ID
#221144 Review #221144 is a subjective opinion of poster.
Location
Avon, Indiana

About

Summary

Smart Honda serves Honda enthusiasts in Des Moines, IA, offering them a searchable online inventory of new 2011 & 2012 Honda automobiles. The model line includes Fit, CR-V, Accord, Pilot and the 2012 Honda Civic. A number of certified pre-owned automobiles is also available. Skilled, experienced and knowledgeable sales assistants are always ready to help every potential buyer to find the Honda vehicle he wants. Financial specialists give clients who look for an affordable Honda car lease or loan options free advice and help to do all paperwork. In addition to these services, the dealership has large inventory of Honda auto parts and dedicated Honda car repair technicians to help all people who once have bought a car from it.

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