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Verified Reviewer
New Reviewer

Given False information

Last month I called for a connector Smart bus to get to a doctors appointment and was told by an employee the connector does not come in my community which is Shelby Forest Community in Shelby Township. But two weeks later I see them come in the community droping or picking someone. I am upset with this.

User's recommendation: Is to be accurate with the customer. And provide all bus services.

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ID
#3746974 Review #3746974 is a subjective opinion of poster.
Location
Macomb, Michigan

Complain

I needed a ride from My home to a medical building across the street from me a employee told me the connector van did not come out in my community Shelby Forest on Shelby Township but a week ago I seen one going to drop someone off disappointed and upset about that
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ID
#3724030 Review #3724030 is a subjective opinion of poster.
Location
Macomb, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Mistreat the disabled

Well I was on the SMART connector bus or signed up to SMART connector bus a lady named Maya she basically she was a dispatch she basically said to me that I cannot ride because I did not have a quarter so the thing about it is that I was like because I don't have a...
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ID
#3723968 Review #3723968 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
I want to get Justice for what happened to me

Call Uber

Before getting started on your day, I highly recommend not even bothering with Smartbus, either it's gonna be 30 minutes late or not show up at all
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ID
#3702489 Review #3702489 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

Every time I call Smart they never once reprimanded driver

I find it really interesting that they can drive me a half a mile out of their way and not getting trouble even though I pulled the cord in time to get off at the stop that I was supposed to get off at I have not a problem up until yesterday when I pulled the cord and...
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ID
#3462430 Review #3462430 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
Tired of drivers do what they want not there job
New Reviewer

Why are the drivers so nasty?

Waiting for bus on 13 Mile by Beaumont hospital, but the front say not in service. I ask the driver was he 760 n with a nasty reply he said he didn't know what bus this is , it's ride down 13 n 14 . I told him why I was asking because what it say n he just stop talking. And he tell another customer waiting Meijer he didn't know what bus. Also the people you have answer phone for complaint not a good job they do.
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ID
#2746973 Review #2746973 is a subjective opinion of poster.
Location
Detroit, Michigan

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