Smallbatch Pets
Smallbatch Pets Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smallbatch Pets has a 1.3 star rating from 4 reviews. Overall sentiment is negative with multiple reports of quality issues and poor customer service.
Key Takeaways for Future Customers
- Smallbatch Pets reviews note the food is described as high quality by some but many report recipe changes causing upset pets.
- Customers value speaking to a human and report difficulty reaching live support.
- Price level is considered high and website or store layout can be confusing.
Negative Feedback / Risk Areas
- Frequent customer complaints about diarrhea and vomiting after recipe changes.
- Poor customer service and lack of reliable phone support.
- Concerns about product texture, color, and unclear ingredient listings.
Positive Feedback
Some reviewers still call the food very high quality and had feeding questions answered via chat.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smallbatch Pets has a 1.3 star rating from 4 reviews. Overall sentiment is negative with multiple reports of quality issues and poor customer service.
Key Takeaways for Future Customers
- Smallbatch Pets reviews note the food is described as high quality by some but many report recipe changes causing upset pets.
- Customers value speaking to a human and report difficulty reaching live support.
- Price level is considered high and website or store layout can be confusing.
Negative Feedback / Risk Areas
- Frequent customer complaints about diarrhea and vomiting after recipe changes.
- Poor customer service and lack of reliable phone support.
- Concerns about product texture, color, and unclear ingredient listings.
Positive Feedback
Some reviewers still call the food very high quality and had feeding questions answered via chat.
Hackettstown, New Jersey
Issue
- Dogs have diarrhea and vomiting since recipe change.
- Not happy; spent a lot on this food.
- I want to talk to a human; phone: 908-342-****.
Dogs have had diarrhea and vomiting ever since they changed the recipe. Not happy at all; I spend a lot of money on this food.
I would like to talk to a human, not email or messenger.
Very frustrating. 908-342-****.
Preferred solution: Refund
Hackettstown, New Jersey
Issue
My dogs have been getting diarrhea and vomiting ever since you changed the recipe for a small batch sliders I would like someone to call me 908-342-****. I would like a human calling me please.
Albuquerque, New Mexico
Question
I had a question about feeding requirements for the product I purchased and it was answered. I would rather have been able to speak to a real person instead of using chat.
User's recommendation: The food is very high quality.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTexture and color of beef sliders for cats
I'm concerned over the quality of the beef sliders for cats. Sometimes they're brown, tough in texture after being thawed.
- Convenient
- Customer service sucks
Preferred solution: An acknowledgment of my quality issues.
User's recommendation: This company could care less about their quality issues!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIngredients
I cannot find the ingredients I want to make sure there is no free range chicken or beef in there. I want to make sure there are no dangerous byproducts no Pepto barbital no meat by products.
HELP concerning products
Wrong customer number I have written so many times this ridiculous ??
How many times do I have to waste my time reaching out to
You(305)915-****
???
Preferred solution: Price reduction
User's recommendation: Zero
HELP on priducts
Call (305)915-****
You dont have any customer support
No voicemail very bad service from no voice to lady offline a Easter of time
User's recommendation: Zero
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I PREFER TO CONVERSE WITH A LIVE AGENT NOT CHAT. YOUR CUSTOMER SERVICE IS TERRIBLE AND NOW I MUST SEEK A FRIENDLY COMPANY AFTER STARTING MY FELINE ON YOUR FOOD.
I DO NOT MAKE OR HAVE TIME FOR IMPERSONAL INTERACTIONS NOR AT AGE 75 LOOKING 45 AM SKILLED AT TEXTING ON PHONE EITHER. MUST KNOW HOW TO EQUATE THE AMOUNT OF FOOD TO GIVE MY FELINE AND IF IT IS FINE TO FEED MORE AS WHENEVER HE GETS HUNGRY.