SmallAppliance

Ordered a replacement tea kettle in October 2022. After 7 months and multiple phone calls still have not received it. They refuse to refund the money,

They have parts on their website which they claim to have but don't. Then it's like pulling teeth to get it.

I finally had to cancel my order. Also, their customer support is extremely not purchase from this companyD rude.

avoid this company at any cost. they are supposed to be a braun service center but scamming customers and trying to apply fees that are not included for you to pay outside of your warranty.

i have spoke with braun which told me they are aware of the horrible reviews and looking into it. wish i would of read all these reviews before

Ordered two parts for an appliance...site stated they were available. Paid extra to expedite the order...

Called almost a week later, very disrespectful customer service gal said out of stock.

Supervisor named Renata, also extremely rude! As in other complaints about this company...DO NOT ORDER from them... they are scammers, unprofessional and in need of serious direction on how to run a business.

They stated they had to order and would take two weeks...I would have ordered elsewhere had we known there would be a delay.

Site said they were in stock. Women argued with us and acted as if they had no training of any kind

I bought a filter holder for my Krupp’s expresso maker from smallappliance.com. When I used it for the first time there was a chemical odor that made the coffee inedible.

I tried washing it using many methods to no avail. The company would not replace it without me paying to return it for their techs to assess. They told me they never received the return, blaming me first. Then when I gave them USPS proof of delivery, they blamed the post office.

So now I am out the cost of the item plus delivery and the cost of the return.

This business does not stand by their product and has the very worst rude and lying customer service ever. Stay away!

I wish I had checked this site before purchasing a replacement part from SmallAppliance.com. I ordered an insert for a slow cooker as a gift for someone else.

When I received the insert, it was damaged. I contacted the customer service dept and they asked me to send a photo of the damage and I promptly supplied them with a photo. Then they wanted me to provide some product serial # info for the slow cooker---in which I don't own since I purchased the replacement part as a gift for someone else. I am simply trying to exchange the damaged insert for a new one at this point but they are being very difficult to deal with.

At this point, I am going to ask for a full refund. Quite ridiculous that they ship me a damaged product and then make it very difficult to resolve the issue.

The beaters were ordered on 11/28/13 delivered on 12/10/13 the third time in use in late Jauary 2014 beating cookie dough, the beater tines came out of the stem. I wrote smallapplicance.com sent a pic of the broken beater, on Febrary 6, 14 I received a reply from a Mr.

Ali, to call him on the telephone.

In my correspondence I requested a replacement beater. A telephone discussion is not going to get me a replacement beater, when an email response would have been sufficient.

Thus far I have found that SmallApplicance.com has a ripoff report complaint, which I failed to check out first.

I have thus found replacement part companies that claim to sell genuine Kitchen Aid replacement parts.

Smallappliance.com took my order three weeks before christmas and never notified me that the items were not in stock. Xmas came and went with no product delivered.

Emailed customer "service". No response after a week. Finally called. Waited on hold for a long time.

Finally spoke to a person who said item was not in stock and the dont notify the customer when the item runs out after they sell it. So they are basically selling products they dont have amd not telling the customer. Terrible service.

No excuse gor not responding to emails about the problem. Never will shop there again.

I ordered a bowl for my Cuisinart Pro Custom 11 through Amazon,from Small Appliance in Oceanside, NY. The one they sent was obviously a return; it was covered in greasy fingerprints, there was an oily ring on the bottom where the bowl sits on the base and there were dried food particles clinging to the interior.

In spite of the yuck factor, I washed it and kept it because I didn't want to pay for return shipping or wait to have another one sent from a different store. Needless to say, I will never order from this business again.

I would not do business with this company. I purchased a product online and they only shipped part of the order.

Dealing with their customer service was a nightmare at best. They are a large shop that does not care about the individual consumer, just their business accounts. If you have an issue with them I recommend contacting the Better Business Bureau at www.newyork.bbb.org .

The company does business as both SmallAppliance.com and Turnpike Appliance Service Center. Check out other complaint websites and you'll notice a similiar theme as many individuals have had issues with them.

I made the unfortunate choice of ordering parts for my CUISINART from this company. The parts, though looked to be correct on their website did not fit my machine.

Unlike other companies, they neither supply return labels, nor pay for shipping. My order totaled $60.98, they deducted $7.99 for shipping, $3.00 for handling, cost me a trip to the Post Office, and $7.80 in shipping charges. For a cost of $18.79, I have nothing other than aggravation and inconvenience. I made the unfortunate choice of ordering parts for my CUISINART from this company.

The parts, though looked to be correct on their website did not fit my machine. Unlike other companies, they neither supply return labels, nor pay for shipping. My order totaled $60.98, they deducted $7.99 for shipping, $3.00 for handling, cost me a trip to the Post Office, and $7.80 in shipping charges. For a cost of $18.79, I have nothing other than aggravation and inconvenience.

After speaking with four people in "customer service", and a supervisor nothing was accomplished other than my blood pressure going up. BEWARE!