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Small Pet Select

Small Pet Select Reviews

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What is your customer experience with Small Pet Select?

Small Pet Select Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Small Pet Select has 1.7 star rating based on 3 customer reviews. Consumers are mostly dissatisfied; complaints focus on customer service, shipping charges, and product quality.

Key Takeaways for Future Customers

  • Expect recurring auto-ship and subscription issues when managing orders.
  • Watch for separate shipping charges per item and unclear billing.
  • Small Pet Select reviews note slow or no responses to refund and order cancellation requests.

Negative Feedback / Risk Areas

  • Customer complaints about unresponsive customer service and poor handling of refunds.
  • Reports of damaged packaging, contaminated hay, and unexpected shipping fees.
  • Issues canceling subscriptions and unwanted shipments.

Positive Feedback

Some long-term buyers recall better past quality from Small Pet Select and had previously purchased for years.

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Media from reviews

Small Pet Select - Dried roach in hay
Small Pet Select - Dried roach in hay - Image 2
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Martha M Xkm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I received a box of [PERSON_NAME]. The...

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AI Highlights
  • - Box arrived with minimal tape; bottom came out.
  • - Auto-ship cancellation is unclear; calls went unanswered and hay quality changed.

I received a box of [PERSON_NAME]. The [PERSON_NAME] only had one piece of tape on the top and bottom.

I bet you can guess what happened. Yes, I went to pick it up, and the bottom fell out. I'm not sure how USPS did it. The big push for you is hay, and it used to be good.

I guess that changed. So no callback - after calling several times. The liars who work the phones don't want to deal with an unhappy customer! Now I keep trying to cancel the auto ship.

I don't remember setting up the auto ship... I have tried to cancel the guinea pig treat, but they just keep coming, and you charge shipping! I will now have to delete my account. Your company is nothing but liars.

Since I've left messages, I'm not expecting a reply, but it would be nice. Oh, and that cute message isn't so cute when you're calling for help, and no one answers or calls back!

And I could not find an order number on your auto ship! What a surprise!

Loss:
$113
Pros:
  • I bought from them for years they have gone down hill
Cons:
  • Charged shipping for each item they shipped seperately

Preferred solution: Apology

User's recommendation: Don't trust them.

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2 comments
Martha M Xkm

[PERSON_NAME] is the "person's name."

Martha M Xkm
reply icon Replying to comment of Martha M Xkm

HAY!

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Charlice J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

So they canceled a subscription for me saying the item was no longer in stock then when it came to cancel the order they send me a email saying they canceled the order well I noticed another order

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AI Highlights
  • - Canceled before shipping; order shipped; emails ignored.
  • - Three months later, they offered a gift but charged $5 shipping and refused a refund.

Was being sent before the order could have been shipped, which is enough time to cancel the order. I did.

Why am I still being shipped this order? The company doesn't reply. I guess, like last month, the order is showing tracking, but the order is canceled. So I overlooked it, yet I see an email showing an order has been delivered from the company.

So then I take a closer look and email them directly from the company website, where I get a response finally, because they ignored my other emails. So the company responds back, saying after three months, we issue a free gift. We send an email five days prior to this, which informs me I got the email with nothing indicating there’d be a $5 shipping charge involved. I’m gonna reiterate that I did signal to stop the order before it shipped; USPS grants that very well.

So I kindly let them know. They catch an attitude and say they're not gonna refund me my money. I hate these racist companies that forget they are no more than a mule in 40 acres from being cave Russian poor filth as they were before they stole America. It made it very clear I didn't want any items sent to me this month.

Now here, if she canceled the order, one would assume that included the whole order. As a business, if they weren't so ugly and wrong, turned disturbed, honky, greedy for meat, they'd have had a heart and saw anybody would have expected them to ask, “Did you still want the gift?” Reminder though, I asked them very directly before the order shipped to not process the order. She ignored my email and tripped like her pea flakes are a godsend miracle in my life, as if it came with a whole new furniture set. I don't like to give over hog lies and greedy stank lowdown white companies thinking they keep the black community that's already lost in hopelessness down.

That's why these companies do what they do, cause we allow them to do it by standing up and supporting our people. Not defending our neighborhoods; no churches are in the black communities that seem to have it together. And, son, yeah, if you're gay on the sports team or dating a white woman, that HBCU is almost all these African American cities have. Making it easy for white million-dollar companies to take advantage, she checking if I eat pork like she pays my grocery bill now or yesterday.

Nah, the food plane crashed during the government shutdown. This ain’t rocket science. I informed them before they sent the item. Obviously, she made the label before she/he could finalize the shipping; I requested to cancel the order.

As in customer courtesy, I indicated I did not want the item; as in most companies, they send you an email as a heads-up of what they're gonna send even if you pay before they ship. Like most companies, they tell you, 'Let me know before I pull it out.' I did. No excuse here; spiteful trifling lowdown penny-hungry hog *** company that ain't worth their acknowledgment of their existence.

As in Walmart, Greendot, Paywithfour, Klarna in these HBCUs, all of which are money-skim scams with no emotion attached, no heart: sad, sad, pitiful souls that can shove it up their *** lying like they’re doing me a favor. {{Redacted}}

Loss:
$6

Preferred solution: Full refund

User's recommendation: If u eat pork ur good if u attend a hbcu run

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Lauren B Uqi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Louisville-Jefferson County, Kentucky

Dried roach in hay

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AI Highlights
  • - Found a dried roach in the 3 lb orchard hay.
  • - I have pictures and need a replacement order from Amazon ASAP.
Small Pet Select - Dried roach in hay
Small Pet Select - Dried roach in hay - Image 2

I bought 3 lb orchard hay that Ive been feeding my bunny all week. Today I found a dried roach in it .

I have pictures it was disgusting and I hope it didnt contaminate anything in the box .

I ordered from Amazon . Please send me a new order asap

Loss:
$16

Preferred solution: Deliver product or service ordered

View full review

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