Slumberland Furniture
Reviews and Complaints
Dresser Review
Slumberland Junk
The arm on my couch is peeling its a new couch
- Way this was handled
Preferred solution: i want it fixed for nothing
LazyBoy Chair Not Delivered Yet...
Review about Positive Experience
Trestle Wood Dresser Set Damaged and Still Waiting to have Furniture Replaced
Poor customer service and mileading information
Worthless Warranty
Liar in Fargo, ND
Sold Defective merchandise with the knowledge of salesman
While shopping in slumberland in springfield mo. I noticed a power recliner being moved to clearance area...i asked why and was told customer returned do to too large for house.
I purchased this power recliner for 500.00 reg price 796.00. After having at home for about 2 weeks ...recliner makes horrible noise when reclining and sitting up. obviously rc salesman knew that it was defective and outright lied to me . DO NOT BUY FROM THEM.
THEY ARE DISHONEST. After contacting them they said well you knew it was as is...500.00 is not change...but what goes around comes around...thank goodness for karma.
Horrible Expensive Mattress
I bought the slumbercrest 7000 Plush mattress at your store in Rapid City, SD. I spent alot of money on this mattress because I was in need of good sleep.
The salesman there told me this would be a great bed to buy so I did. He info me of the independent springs that would make my side of the bed comfortable for me as well as the same would be true for my husband. So i bought this mattress and it is the worst mattress I have ever slept on we both roll to the middle of the bed and the outside is high sending you there. I can't sleep and so I decided to turn the mattress around and sleep on the opposite side and the springs stab you in the back.
I am so unhappy I gave way to much just wanting to get a good sleep and I find myself sleeping on the couch.
Very upset wish it could be made right.
Delivery not as promised!!!
Slumberland defective product
Warranty on bedding was not fully disclosed
i purchased a $3,000 mattress set, Stern and foster, which came with a lifetime warranty, and a 90 day warranty. Within the first two weeks i could not have a restful sleep and ask to return it.
i had purchased the protective cover and also understood that the mattress tag needed to be attached. They picked up the mattress and indicated i was not eligible for a refund but only able to exchange it. The sales persons involved have a tendency to avoid the fine print and assure you you can bring it back in their own words. i replaced it for a $3200 set, and was told it is the top of the line.
I have been sleeping on it for a year, and when i went to sleep on the other side, i would roll down to the side i had been sleeping on. the mattress has a permanent dent for my body and does not restore itself. when i called to have it looked at i was told it would have to be a 1.5" dent before the warranty would apply. also it costs me $35 to have a service tech come out.
if i had know this to begin with i would have started at the low end of the mattress selection not at the top end. Also if we are help responsible to read the find print, the sales person should as well be responsible for full disclosure and make it clear before signing that we do understand their policy. I never thought i would work with a national chain with such a bad reputation for their customer service. there should be some relief for consumers that a told one thing and then when a service issue applies it appears to be different.
PS i am outraged at having to pay $35 for their tech person to look at my bedding!
At this price it should be free. i highly recommend you shop elsewhere with a store that truly backs the consumer.
Futon not delivered as promised
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I totally agree this person. Slumberland Fargo provides HORRIBLE customer service.
We ordered a bunch of things from there in the store and some parts with their customer service line. It's been over a month we still haven't heard back anything from anyone about the parts we ordered. I called customer service again they said they'd call me back next week (they told me that last time too). I tried called back into the store to talk to the salesperson that helped us but she's never there.
I then talked to some other girl there with an attitude saying there's nothing she can do cause their manufacturers are in China. I don't even know what to do now.
I just want to cancel the order and not have to deal with this *** place no more. BAD ATTITUDE, BAD SERVICE!
Don't do business with Fargo's Slumberland. Our shy, naive daughter, just out of college, first job & first apartment, bought a room full of furniture at the Fargo store, paying full price and being sold every add-on imaginable.
When delivered, a large part of the $1,200 wall unit was missing. It was unstable, un-usable and ugly with exposed particle board where the center section was supposed to be. What followed was months of phone calls, emails, letters & visits to the store to try to get what she paid for. Slumberland was all excuses & lies, not showing up for service calls, not answering emails or returning phone calls.
We even went to the store with her to talk to the manager. We were promised that it would be taken care of and set yet another appointment for a service call that week. Again, nobody showed up. She kept trying for a few months and finally ended up throwing the wall unit out.
Slumberland won that battle. But our family has 5 households to furnish and we won't be ever be spending a nickel with Slumberland again.
How do those people sleep at night?