Dear Mark Wade, Thanks for contacting Sling Media Support. Unfortunately, our Support Professional was unable to offer help because your Sling Media product is outside of its complimentary support period. There are many other support options that are available to you, all free of charge, and we wanted to make sure you’re aware of them: Slingbox Answers Forum A public forum where Sling users can go to get help (and help others!) with technical and usage problems. Support Knowledgebase A collection of easy to follow troubleshooting and how-to articles on our website. Would you like to know more about Sling Media's support options? Please take a look here: Sling Media free support offerings Sling Media paid support offerings Again, we’re sorry that we weren’t able to help when you contacted us. But we hope these other resources will help you get the answers that you need. Best regards, The Sling Media Support Teamhttp://support.slingbox.com Please Note: We are unable to respond to messages sent to this e-mail account. Please visit the Sling Media support website or give us a call if you require further assistance. The epitome of a sarcastic non-help help-line! I had only had the Slingbox Solo up and running for about a month when it failed. I tried a reboot and reinstall from square one. I had checked and attempted several of the suggestions found in the forum and was seeking real assistance. What I received was taken as a snooty response along the lines of, "Sorry about your luck, cupcake,but unless you PAY us, you're on your own!" Now...I understand business... as I was a service tech for most of my life. A little consideration, common sense, PR work goes a long way. Word of mouth advertising remains the best! But don't feel isolated. Most of corporate America has degraded to these depths. I pray you never have to personally experience a similar situation.