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We Purchased a king sized mattress 12 months ago from Sleepy's, Mashpee, MA. This Mattress is sagging badly on both sides. We have to obtain a kit from Sleepys; the "kit to measure the depth of the depression" is now $24.95 for the kit or $39.95 for a vendor rep to come measure the depression; this kit used to be free but now there's a charge for it or for a home visit from a vendor rep. They sell a defective product and then expect the consumer...
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#1008150
Im disappointed with sleepys... I purchased a queen mattress set less than a yr ago... the mattress is defective and i called sleepys they gave me # to warranty... i set up an inspection, they came out over 2 weeks ago and i called yesterday because o havent heard a response. They said my mattress don't have a tag therefore it isnt cover... i sent them pictures of the tags on the mattress the way they came and i haven't heard a response... i...
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I ordered a mattress from store in Audubon, PA 6/22/2016 and cancelled the next day. I received a bill in January 2017 for $127.18. I called the store and after much ado found out that my info is on the old billing system and I had to call the old number. I got a person named Dan who said my order was cancelled but the computer did not cancel my delivery fees $128.18 he said he would take care of this, well the next month I got a second bill...
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I didn't like
  • Worstcustomerservice
#1002319

Sleepys Customer Care Review

#981045
Sleepy's is not a good company, we brought a mattress that is less than 5 years old, we know the company is a get over, everyone that works for that company is brain washed, They work for that company & tell the consumer the company policy, Learn from your own mistakes, everyone is out to make a dollar, Sleepy & Mattress, beware they are TRASH
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Sleepys Sales Representative Review

#975259
1.0
should be called Sleezy's. Sales people are pushy and kind of make you feel creepy. Then they call some boss when you try to negotiable a fair price. Obviously another sleezeball on the other end telling them to take advantage of customer and run their credit. Just shop for mattresses in a department store if you don't want to feel ripped off and grossed out by the trashy salespeople
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Sleepys Mattress Review

#950687
1.6
Do NOT buy from Sleepys. Mattress received not represtative of what is in store. Home inspection Warranty process is ridiculous and neither efficient or accurate. Once done they are doing all possible to NOT give me another mattress. 5 month exhaysting battle and still counting. So sad from an organization like this. No customer care.
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Sleepys Customer Care Review

#949955
5.0
Best experience. Richard Garnett and Martha Restrepo were very helpful and friendly.
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A mattress order was placed at 611-615 west 81 St New York NY 10033 location Sold by PQ8027 sales person Eriscilla The order was modified three times because the unprofessionalism ,ineptitude and lack of knowledge of the the sales person resulting delivery delays ,missing items , inconvenience and waste of time , we made so many phone calls to customer service to get this order in line , then finally it was delivered but Still missing the...
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#990536
One of the worst experiences I've ever had in my entire life they completely got the order wrong and delivered it to the wrong address after several weeks of attempts to correct the order and several missed days of work causing me to lose Revenue. I finally returned the mattress and went with Raymour and Flanigan. I was more than happy with their customer service vs. Sleepy's less than deplorable horrible disgusting customer service. I was lied...
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1.0
#988688
PLEASE DO NOT BUY FROM SLEEPYS***** Me and my wife made an online purchase of a king size bed and headboard. On delivery day came the bed with no headboard. We called sleepys and the sales rep stated the headboard was on back order. No one called and told us anything. We called sleepys again to find out when was the headboard going to be delivered. They stated it has been canceled and that we could not make a return or order the headboard. We...
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#979384
We purchased a 5,000.00 Beautyrest mattress that literally started bulging out on one side with coils pushing up into top. Bottom of mattress fabric bursted and huge chunks of foam coming out. Sleepys slimed their way out of warranty because of small barely visible stain. Would do NOTHING to help us. We have 4 years of payments on a mattress that must have been gotten from the landfill. Sleepys is a BIG *** STORE---- A BIG SCAMMER--- THEY SELL...
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This company cheated a couple with a handicapped child, namely us. Firs by replacing a damaged mattress with a used one. Yes, that's right, what do you think they do with returns? No they certainly don't go to the Goodwill. Secondly, we thought we bought a wall hugger platform for our son who is disabled, making it easier for to move him. But realized it was not what we thought we bought, yet charged for the upgrade. The wall hugger has a...
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#969641

I ordered a mattress from sleepys online only to find it had a sinkhole in it. It was a queen Euro pillow top . I immediately called Sleepys & they sent me a test kit. I did the test which was so unaccurate & sent it to them . They found my matress to be just fine. Basically calling me a liar then isulting my intelligence saying thst Im prob not use to pillow top mattresses & theyre suppose to sink !!! I asked them if they could send someone out...
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1.6
#962765

Contact Sleepys

Headquarters Address:
Sleepy’s
175 Central Avenue South
Bethpage, New York 11714
Phone:
(866) 753-3797
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Bought a mattress an box spring. The mattress started sagging in the middle. I contacted sleepys an they sent out a kit to measure the depth of the sagging. It had to sag a inch in a half before they would replace the mattress.An i had to take multiply pictures from all angles. My mattress met the inch an 1/2 of sagging. I subbitted all this. Only to be told that from the pictures they wouldnt replace the mattress because from my pictures of the...
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Anonymous

Anonymous They sent someone to measure the sagging and it was not enough. They did offer a slight discount if I wanted to purchase a new one. ha

Anonymous

Anonymous I also had the same problem, once you file a claim they void your warrenty. I will never buy one of their cheap mattress again,and I'm not saying the price was cheap. The prod...

2.5
I liked
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I didn't like
  • Warranty and explanation of warranty
#960639