Sleep Experts Reviews

Show reviews that mention
mattress store neck exchange delivery mattress delivered pillows backaches sleeping problems
Filter review

Delivery of my purchase

I did a Matress purchase # S036766**** of ove $4,000.00 Two weeks ago and the sales agent is giving me the runaround and the company refuses to deliver my purchase!!! Whereas in your add you claim that the same day delivery! June Gancci
View full review
ID
#2682785 Review #2682785 is a subjective opinion of poster.
Loss
$4000
Preferred solution
Deliver product or service ordered
New Reviewer

Wrong mattress delivered

Sleep Experts - Wrong mattress delivered
Wrong mattress delivered, promissed replacement with correct mattress to resolve their mistake, this was a sale 4/25/2020 delivered on 4/27/2020. Several attempts were made to contact Chris Ketner. He took my money and did not deliver what we agreed

User's recommendation: Do not deal with Chris Ketner.

View full review
ID
#2091065 Review #2091065 is a subjective opinion of poster.
Location
Lake Worth, Texas
Pros
  • Great selection
Cons
  • Bad customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Mattress dipping

Called multiple times and no answer or call back. Had mattress less than a year before it started dipping/bulging out on one side
View full review
ID
#2010363 Review #2010363 is a subjective opinion of poster.
Location
Lewisville, Texas
New Reviewer

Technogel Sleeping Pillow Review

I bought 2 SE TECHNOGEL DELUXE THICK PILLOW PRIMES FROM SLEEP EXPERTS FOR 179.00 a piece. I bought them 8/12/15 and I have had bad neck pain ever since. I called today 9/1/15 and explained my situation and they are not willing to take them back. They claim it's like a bathing suit and its against the law for them to take them back!!! They screwed me once. Never again will I be in that store.
View full review
ID
#692881 Review #692881 is a subjective opinion of poster.
Location
Hurst, Texas
Reason of review
Bad quality

Sleep Experts - Mattress Review from Elk City, Oklahoma

Was delivered a faulty mattress-spent loads of my time calling/waiting on people. Went to the store to get a different mattress (decided this was not a good brand -kingsdown) very happy to upsell us, but because we got the first one on sale-we could only 'exchange' it for an additional 1k. Very generous offer to deliver for free, even though they are currently delivering for free. Then we decided to get the same mattress, so we got the delivery charge. Sleep Experts will not get my business again. Why do I have to pay for their bad merchandise.
View full review
ID
#660508 Review #660508 is a subjective opinion of poster.
Location
Elk City, Oklahoma
Reason of review
Bad quality

Serta Mattress Review

Bought a serta mattress...filed a Claim...serta sent me a letter approving an exchange. Went to sleep experts a week ago.. paid for upgrade.. today they came to deliver... stated there was a stain and would not deliver...leaving with the new mattress I paid for. Manager Jason at watauga store being not helpful.. battling with corporate now. Just give me refund. Worst.customer.service ever.
View full review
ID
#592663 Review #592663 is a subjective opinion of poster.
Location
Dallas, Texas
Reason of review
Poor customer service

Mattress Review

They suck. Mattress sucks. They will not honor anything. Liars!!
View full review
ID
#530215 Review #530215 is a subjective opinion of poster.
New Reviewer

SLEEP EXPERT *tempurpedic RIP OFF

LIE. GAVE US 6 GREAT PILLOWS. THE BED IS DANGEROUS. MY LABRADOR WILL NOT EVEN ENTER THE ROOM. I'M SLEEPING ON THE COUCH. MISREPRESENTATION. 8 WEEKS. NO SLEEP. 5000.00 PROMISED WE COULD EXCHANGE IT. EXCHANGE IT FOR...ANOTHER PROBLEM. I'M PAYING A LAB TO TEST THE PRODUCT AND THE MATERIALS. 2000.00 MORE BUT THE PUBLIC...ME AND MY HUSBAND ARE NOT FEELING GOOD SINCE BRINGING THIS INTO OUR HOME. WE USED TO BE ABLE TO HAVE A TOUGH NIGHT SLEEPING. HEADACHES, BACKACHES, NECK PROBLEMS AND BREATHING ISSUES. ONLY IN THE BEDROOM WHERE THIS MATTRESS IS. RUN
View full review
2 comments
#661437

Was there a single coherent thought in this rant? Something about a dangerous bed attacking a labrador.

Then having the bed tested for what exactly?

Then the bed attacks the owner and causes some sores I guess by radiation. Maybe we should send this bed to Afganistan.

#595819

Maybe you have super aids. or cancer.

View more comments (1)
ID
#309894 Review #309894 is a subjective opinion of poster.
Location
Plano, Texas
Loss
$5000

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article