Delaila Fjk

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Verified Reviewer
| map-marker Preston, Idaho

Terrible customer support. Especially tech help.

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Updated by user Dec 29, 2024

I wanted to resubscribe but the live chat contact went unseeded for over an hour. And my earlier email to Kinsey Mihm asking for tech help was answered - telling me to “clear my cache”. When I asked for help on that - no reply.

Original review Dec 28, 2024

I cant renew my subscription. The confirm number your system is using is my old defunct number 1956. My current nunber is 3064.

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User's recommendation: Terrible customer service. Especially tech help. I can’t renew my subscription because your system is sending the “confirm” code to my defunct phone number, even though I have updated my phone number in your system. I’ve tried to get this corrected for three days. Kelsey Minh sent me two emails - the last telling me to “clear my cache”. I asked how, but it’s been another day and I’ve not heard back. So I went back on your website and started a chat. I attempted this during business hours. Your bot said I would hear from you shortly. I’ve done this twice. It’s been almost an hour and no human has replied and I’ve received no instructions how to “clear my cache”. So disappointed

Daniel H Bqr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't play any courses on wgt

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When i go to play Wgt on solo play and I try to start up a Strokeplay round via Game Modes at any course within that option, all of the course modes (i.e. front 9/back 9/full18 and even the CTTH) are greyed out with the message Unlock stroke play through Skytrak!.

I've tried multiple ways to resolve this, without success. I have purchased the play and improve package through skytrak so wgt is included.

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Dashayla Mkb

HI, SKYTrack is not working, I have internet...

HI, SKYTrack is not working, I have internet connection and connection to the software and the launch monitor. There is the red laser light, but it does not track ball. M

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