Skyline Chili Reviews
Skyline Chili Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skyline Chili has a 1.4 star rating from 3 reviews; overall sentiment is negative with multiple reports of order accuracy problems and poor customer service.
Key Takeaways for Future Customers
- Bring receipts and check orders at the drive thru for accuracy.
- Many customers request a refund when items are missing or incorrect.
- Expect higher price level and mixed product quality for packaged chili purchases.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing items and incorrect orders.
- Poor customer service responses and delayed refunds or unfulfilled promises.
- Food temperature and safety concerns including cold or improperly cooked items.
Positive Feedback
Some reviewers said Skyline resolved issues and sent replacements; a few still consider it a great place to eat.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skyline Chili has a 1.4 star rating from 3 reviews; overall sentiment is negative with multiple reports of order accuracy problems and poor customer service.
Key Takeaways for Future Customers
- Bring receipts and check orders at the drive thru for accuracy.
- Many customers request a refund when items are missing or incorrect.
- Expect higher price level and mixed product quality for packaged chili purchases.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing items and incorrect orders.
- Poor customer service responses and delayed refunds or unfulfilled promises.
- Food temperature and safety concerns including cold or improperly cooked items.
Positive Feedback
Some reviewers said Skyline resolved issues and sent replacements; a few still consider it a great place to eat.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miamisburg, Ohio
We went to ***, *** Skyline ***...
- - Incomplete order: a vegetarian black bean burrito was left out.
- - On retry, the burrito was wrong and only Diet Coke appears on the receipt.
We went to ***, *** Skyline *** last week. They did not give us our complete order.
They left out a vegetarian black bean burrito. My husband called and the manager asked if he wanted to come back to get it. We live 12 minutes away so he said no. They said they would give us that item another time and wrote the info in their book.
Tonight he went back to *** to get the item. When he brought it home he set it on the counter. When we opened it, it was NOT the correct burrito. It was a chile burrito with no toppings except cheese.
Now he has driven to the store 2 times which is close to 25 minutes for a round trip.
We all make mistakes but it is hard to understand why, despite 2 trips, we still got the wrong item. He ordered and paid for a Diet Coke so it is the only item shown on todays receipt.
- Food is good
- Order accuracy is terrible
Preferred solution: I just want them to try harder to be accurate. Spending time and gas money and receiving the order wrong a second time is disturbing. It is not just the cost of the item.
User's recommendation: Check your order before leaving the drive thru! Accuracy is a big problem.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Cocoa Beach, Florida
Complaint
- - I paid for 24 coneys to go with separated items.
- - The to-go order was missing hotdogs.
- - Refund denied, manager rude, and $66.96 charged not in bag.
I was there on Christmas Eve at about 3:45 pm when they closed indoors at 4:00. .
I was eating in and had a to go order of 24 coneys. Because it was so close to closing I paid the whole bill right then. As this was for our holiday gathering that was later that evening the waitress asked if I would like everything separated. I thought that was a great idea so I said yes.
We were almost finished when the waitress put out to go order in the counter. It was after four when we finished and she reminded me to get the to go order. Before grabbing the bags I asked if everything was there, she assured me it was all there. .
So we took the bags and left. Around 8:00 pm we started putting out the food when we noticed there were no hotdogs! Although it was Christmas Eve, I knew no one would be there but I wanted to leave a message about this fiasco. They had a machine to tell me their hours but it did not take messages.
Christmas Day I was certain you were closed. In the hustle and bustle of the holiday I forgot to call right away. I called. later that week and was told it was too late, the batch had already been sent off.
The manager was a huge jerk to me telling me I should have brought the food back that day because thats what the sign on the drive through windows said blah, blah. I neither through the drive nor got home until after the drive through closed at 5:00 pm. These coneys were my 80 yo moms offering for our pot luck dinner on Christmas Eve. She was upset and embarrassed that she didnt bring anything to the table.
Anyway, my credit card company couldnt credit me the money because I signed the receipt saying I purchased that. I did purchase It but IT WAS NOT IN THE BAG! There was no need for me to check the bags, the waitress assured me it was all there. I guess Im out the $66,96 those coneys cost.
Whatever. Ill be going to Gold Star from now on!
User's recommendation: Check your bag before you leave because apparently they don’t believe a bunch of teenagers would ever make a mistake.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Matthews, Kentucky
Charged for items ordered but not received.
- - Skyline monitor cash vs card orders.
- - Drive-thru theft and rude, dishonest service are concerns.
- - Refunds require returning at 8am tomorrow.
Skyline needs to keep an eye on cash orders vs. credit card orders.
Thieves working the drive-thru windows are already a common practice at many fast food locations.
They also need to discipline rude and dishonest customer service.
When I called to request a refund so I didnt have to drive all the way back to the store, I was told they cant give a refund unless I come back at 8am tomorrow. Then he said, It is what it is.
- Great food
Preferred solution: Full refund
User's recommendation: Skyline now just as shady as McDs and Taco Bell. Check your order before leaving the drive thru window!!
Skyline Has since called and left an apology, as well as sent me a gift card for the full amount of my order. Thank you so much, Lisa and Christine! It’s so good to know Skyline takes these things seriously and will make things right.
Order not complete
I order two dozen companies to go and I could bring home to Georgia a 7 Hour Dr. I get home and I dont have any buns for my coneys
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct is not very good
- - Chili was bought at Fry's for a weekend BBQ.
- - Family and guests found it not suitable for eating.
- - Contents appeared oily and the aftertaste was bad.
we purchased your chili from frys for a Weekend BBQ. i have to say as did our families & guests found it not a good product for consumption.
i trid to send video of this chili its after taste was bad and its contents were like oily at best. im not sure but we hope its just an off day.
Preferred solution: Let the company propose a solution
Philadelphia, Pennsylvania
Order not made right
- - Cheese coneys had no cheese.
- - Manager was to send a $25 gift card.
- - Since October 17, I've waited 4 months and called 3 times.
Ordered cheese coneys and there wasn't any cheese on them the manager was sopose to send me a 25$ gift card this was on October 17th I called 3 more times about no getting the gift card and today its been 4months and I'm still waiting for it.
- Great food
User's recommendation: It's still a great place to eat
Spring Lake, New Jersey
Broken Skyline Hot Sauce Bottle
Received a broken Hot Sauce bottle in my order #105162 and instead of a Free replacement, you sent me order #106609 and charged me $5.32. This is the last time we order from you.
User's recommendation: Skyline resolved my problem and sent another bottle, we love SkylineChili, always have.
COVID
- - Food was not prepared correctly and was cold.
- - The manager insisted I return it and would remake or discard it, despite COVID-19 risk, and was rude.
My husband came through the skyline drive-thru in Eastgate Ohio to pick up food for my grandma that is sick with COVID-19. The food was not made right, and it was cold.
I spoke with my manager, and after I made him aware of the fact that my food was not correct he said to bring it back, and he would remake it. I made him aware of the fact that my grandma had COVID-19, and he still insisted that I bring the food back, and he would just throw it away. Which is putting him, his employees, customers and myself in danger of getting COVID-19. I have this all on recording.
He was very rude and disrespectful.
And had no concern for himself employees or his costumers. I would like to discuss this issue with someone.
I serious issue. Thank you.
Dayton, Ohio
Raw chicken
- - Ordered 2 salads with crispy chicken but got one grilled and one raw.
- - This location has had repeated issues and I am disappointed.
I ordered 2 chicken salads with crispy chicken and I received One that had grilled chicken and the other one with raw chicken. This has not been the first time I have had issues with this location. I'm so disappointed.
Union, Ohio
COVID
- - Food was wrong and cold.
- - Manager insisted I return it and would throw it away, and he was rude and disrespectful.
My husband came through the skyline drive-thru in Eastgate Ohio to pick up food for my grandma that is sick with COVID. The food was not made right and it was cold.
I spoke with my manager and after I made him aware of the fact that my food was not correct he said to bring it back and he would remake it. I made him aware of the fact that my grandma had COVID and he still insisted that I bring the food back and he would just throw it away. Which is putting him, his employees, customers and myself in danger of getting COVID. I have this all on recording.
He was very rude and disrespectful.
And had no concern for himself employees or his costumers. I would like to discuss this issue with someone.
I feel that this is a VERY serious issue. Thank you.
Preferred solution: Full refund
Companies Similar to Skyline Chili
Gold Star Chili
“Received bad coneys. The manager was to send a gift card for replacement — did not happen. Two emails...“
Chilis Careers
Cincy Favorites
Chilis
“I placed a to-go order today, and let's just say I wouldn't feed my dog what I was served. My food was...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
Maybe go earlier for a bigger order. ????
Agree. I’m wondering what else he ordered and what size his bag was. It would seem 24 missing hot dogs would be easy to see.