Anonymous

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Verified Buyer
| map-marker Cocoa Beach, Florida

Complaint

Skyline Chili - Complaint
I was there on Christmas Eve at about 3:45 pm when they closed indoors at 4:00. . I was eating in and had a to go order of 24 coneys. Because it was so close to closing I paid the whole bill right then. As this was for our holiday gathering that was later that evening the waitress asked if I would like everything separated. I thought that was a great idea so I said yes. We were almost finished when the waitress put out to go order in the counter. It was after four when we finished and she reminded me to get the to go order. Before grabbing the bags I asked if everything was there, she assured me it was all there. . So we took the bags and left. Around 8:00 pm we started putting out the food when we noticed there were no hotdogs! Although it was Christmas Eve, I knew no one would be there but I wanted to leave a message about this fiasco. They had a machine to tell me their hours but it did not take messages. Christmas Day I was certain you were closed. In the hustle and bustle of the holiday I forgot to call right away. I called. later that week and was told it was too late, the batch had already been sent off. The manager was a huge jerk to me telling me I should have brought the food back that day because thats what the sign on the drive through windows said blah, blah. I neither through the drive nor got home until after the drive through closed at 5:00 pm. These coneys were my 80 yo moms offering for our pot luck dinner on Christmas Eve. She was upset and embarrassed that she didnt bring anything to the table. Anyway, my credit card company couldnt credit me the money because I signed the receipt saying I purchased that. I did purchase It but IT WAS NOT IN THE BAG! There was no need for me to check the bags, the waitress assured me it was all there. I guess Im out the $66,96 those coneys cost. Whatever. Ill be going to Gold Star from now on!
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User's recommendation: Check your bag before you leave because apparently they don’t believe a bunch of teenagers would ever make a mistake.

2 comments
#2313386

Maybe go earlier for a bigger order. ????

#2313399
@PissedConsumer2313386

Agree. I’m wondering what else he ordered and what size his bag was. It would seem 24 missing hot dogs would be easy to see.

View more comments (1)
Sandra H Zwv
map-marker Douglasville, Georgia

Order not complete

I order two dozen companies to go and I could bring home to Georgia a 7 Hour Dr. I get home and I dont have any buns for my coneys
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Loss:
$56

Preferred solution: Full refund

Laurel L Pfc

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Verified Reviewer
| map-marker Saint Matthews, Kentucky

Charged for items ordered but not received.

Skyline Chili - Charged for items ordered but not received.
Original review Mar 23, 2022
Skyline needs to keep an eye on cash orders vs. credit card orders. Thieves working the drive-thru windows are already a common practice at many fast food locations. They also need to discipline rude and dishonest customer service. When I called to request a refund so I didnt have to drive all the way back to the store, I was told they cant give a refund unless I come back at 8am tomorrow. Then he said, It is what it is.
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Loss:
$12
Pros:
  • Great food

Preferred solution: Full refund

User's recommendation: Skyline now just as shady as McDs and Taco Bell. Check your order before leaving the drive thru window!!

1 comment
#2160539

Skyline Has since called and left an apology, as well as sent me a gift card for the full amount of my order. Thank you so much, Lisa and Christine! It’s so good to know Skyline takes these things seriously and will make things right.

Anonymous
map-marker Philadelphia, Pennsylvania

Order not made right

Ordered cheese coneys and there wasn't any cheese on them the manager was sopose to send me a 25$ gift card this was on October 17th I called 3 more times about no getting the gift card and today its been 4months and I'm still waiting for it.
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Pros:
  • Great food

User's recommendation: It's still a great place to eat

Anonymous
map-marker Spring Lake, New Jersey

Broken Skyline Hot Sauce Bottle