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Sky Tours

Sky Tours

www.sky-tours.com
What is your customer experience with Sky Tours?

Sky Tours Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Sky Tours has a 3.1 star rating based on 2 customer reviews. Consumers are mostly neutral with a 50/50 positive to unfavorable split. Reviewers note competitive fare pricing but report poor customer service and difficulty reaching support, with frequent refund and billing complaints.

Key Takeaways for Future Customers

  • Check Sky Tours reviews before booking and confirm booking status directly with the airline.
  • Expect low price levels but prepare for potential delays in refunds and customer support response.
  • Keep documentation for billing disputes and refund requests.

Negative Feedback / Risk Areas

  • Poor customer service and hard-to-reach support causing missed flights and unresolved refunds.
  • Billing issues including charges without tickets and sudden price increases on rebooking.
  • Automated phone responses and slow or no reply to messages.

Positive Feedback

Competitive fares are consistently cited as a benefit.

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Media from reviews

Sky Tours - Refund of payment
Sky Tours - To get my refund moneySky Tours - ComplainSky Tours - Hi, the reason that I‘m contact you is a problem with the booking , on Mai 10...Sky Tours - Dedication if money
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Show reviews that mention
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Ephriam Etn

Regarding my booking

AI Highlights
  • Booked a ticket through Sky Tour.
  • They canceled it 10 hours before my flight.
  • I had a bad experience and wouldn't recommend this website.

I booked my ticket through sky tour. They cancelled my ticket at midnight 10 hours before my flight.

I didnt make for my appointment on time.

They booked my ticket for same day i tried to make it but i cant.

I had very bad experience with this website. I wouldnt recommend anyone to book their ticketa through this website

User's recommendation: I would not recommend anyone to book their tickets through sky tours

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Anonymous
map-marker Toronto, Ontario

I need assistance when I get to the airport and I need to register for my boarding pass

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AI Highlights
  • Finally got the information needed; issue resolved by calling the airline directly; help at the airport cannot be requested through the app.

Finally got the information I needed thank you very much. Was a bit slow on the uptake, but finally resolved my issue by calling the airline directly.

Apparently you cannot ask for help at the airport through the app. You must call the airline directly.

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Luella Ocg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Manage booking

We just now booked flight ticket but we missed dates so we need to change date from one day adjustment

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Belal A Nkf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To get my refund money

AI Highlights
  • United says the refund is with the agency; I must contact them.
  • A year ago, ticket via your agency; name mixed up; refund not received.
Sky Tours - To get my refund money
Contains 1 confidential file for company representatives

I called United Airlines to get my refund back and they told me that they have refunded the money back to your agency and so I have to call your agency to get my money back and that's because one year ago my father booked the ticket from your agency and the agency from your side was mistaken with my first and last name so I have to ask for refund I still didn't get my refund money back so that's why I called United Airlines and they told me that I have to call you to get my money back transferred to my debit or credit card.

User's recommendation: Bad treated

View full review
Resolved
Asare H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Refund of payment

AI Highlights
  • Money was deducted for a ticket from Accra to Montreal on 10-08-2024 without a booking.
  • Please issue a refund to my bank account.
Sky Tours - Refund of payment

I tried to book a ticket from Accra, Ghana to Montreal, Canada on 10-08-2024, but the money has been deducted from my account without the booking ticket. So, please, I want the money back into my bank account.

Loss:
$1653

Preferred solution: Full refund

View full review
Nazyia Hbm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

They leave a message saying that they cannot talk to us at the moment and to reach our chat centre *** Shocked

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Cheryl B Ptt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

UNFAIR ORICE INCREASE

AI Highlights
  • Two tickets were blocked as fraud; the purchase didn't go through.
  • After resolving card issue, tickets were cancelled and rebooking costs $200 more.

I was booking two tickets with this company, and my credit card thought it was fraud, so my purchase did not go through. I called my credit card and straightened it out.

Then, my tickets were cancelled. When I tried to rebook, it was $200 more for my tickets. This was a matter of minutes.

It was really poor of them. I do not want to rebook with them unless I get the original price.

Preferred solution: Price reduction

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Dorothea P Jlu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Making a modification in my booking

Very difficult to contact the customer service . It says on the website 24/7 customer service available BUT NOT TRUE .

Cons:
  • Poor customer service

Preferred solution: Change in the baggage allowance

User's recommendation: Will never use this again . Not recommended at all . Poor customer service

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James M Ooe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marrakesh, Marrakesh-Safi

Dedication if money

AI Highlights
  • Money was deducted but I have no ticket; the flight was canceled.
  • The trip was for work; I borrowed money and just need the ticket.
Sky Tours - Dedication if money
Contains 2 confidential files for company representatives
Original review updated May 09, 2024

You deducted my money, but I don't see my ticket. The journey was due to work.

I don't have another option, even I borrowed the money Kindly, will you please help?

I just need the ticket, not even the money. I wonder how the transaction went through, then you canceled my flight.

Loss:
$368

Preferred solution: Full refund

View full review
Camdyn Fsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complain

AI Highlights
  • Two tickets booked twice on the same day at different times.
  • Full amount charged; customer asks for a refund for the duplicate booking.
Sky Tours - Complain
Updated by user Jun 04, 2024

I Kontakt them 100 times, they charged from us €1241,84 for the tickets and after that they are writing me that I payed a lower price for each ticket, they make a mistake but always is the client fault this ist not correct they pay back only €141 from the whole amount even I wrote them them it a long story this is a ridiculous behavior we want our money back I understand not the whole amount because of the cancellation but not €141

Original review May 20, 2024

In Mai10 I order 2 tickets twice same day different time, the airlines already charged the full amount from the Visa card , I want only one of the ticket and for the other booking the amount back

I dont see any reason not to get the rest of the money back , just because of the different times?

Best regards, Natasha Sigalov

View full review
Camdyn Fsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hi, the reason that I‘m contact you is a problem with the booking , on Mai 10 th I booked twice ticket to Palma de Mallorca 2 different prices

AI Highlights
  • The first booking canceled by the company but charged.
  • Now they want two tickets and refunds from the company and Rynair.
Sky Tours - Hi, the reason that I‘m contact you is a problem with the booking , on Mai 10...
Updated by user Jun 17, 2024

I never heard about other Airlines so bad likeSky-tours they are Scammer that all K can say and worstI don’t want to share my issue so please don’tcontact me or any email from you

Original review May 18, 2024

The first booking I received an e-mail from the company it was cancelled but they charged the amount, second booking the tickets were a bit cheaper so I book that than I cancelled both, but the full amount was already charged, I ask from the company and the Rynair too cancel both and the full amount back

now we want just 2 tickets and rest of the amount back

Best regards

Natasha sigalov Hassan Shaaban

View full review
Anonymous
map-marker Amman, Amman Governorate

To get my refund.

I was trying to call you but there was no one's answering my call. please GIVE ME A Veiled PHONE number

User's recommendation: MY REFUND

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Hicham K Rrq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I reserved a ticket from your site and you canceled it then I didn't receive any massage I would like to ask about the return money

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Travel Agencies Expert Talks

How to Travel Safely During the Pandemic

How to Travel Safely During the Pandemic

Do you plan a trip? Uncover top travel tips during the pandemic. In this video interview, Latifah Al-Hazza, a co-founder of Femscape Sojourns and a travel journalist, explains how to safely book a trip online, how to avoid unexpected situations during travel, and what to do if your trip was canceled.

Read full article
Latifah Al-Hazza
Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

Kahne Ovh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Booking question

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Sent a message days ago with no reply.
  • Calls always reach an automated message.
  • Unclear if anyone answers calls or messages.

Sent them a message several days ago but not heard from them. I tried calling up their number morning, noon and night at different days but it was always an automated message about attending to other callers.

Not even sure if they really have someone who answers calls nor any messages sent to them. Really poor customer service.

Pros:
  • Competitive fare pricing
Cons:
  • Couldnt get in touch wirh anybody

Preferred solution: Request for a booking code for the plane fare bought for my brother

View full review

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