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comprei alguns protetores solares atraves do pedido nº 548876 em setembro de 2013 e até o momento não recebi, no site da skinwest consta que o produto foi despachado logo em seguida a compra, mas já paguei a dois meses e não recebi os produtos. Tento ligar nos tel da empresa e não consigo ser atendida. O site agora está totalmente indisponível. Como eu faço? Gostaria de receber os produtos ou pelo menos ter o meu dinheiro de volta mas não...
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like everyone else, i ordered products from skinwest and paid in full but never received the products. before this order, i had been buying from skinwest since 2011 with no problems. super bummer. they owe me $450 worth of product. i filed a complaint with visa and was temporarily reimbursed as they look into the matter. side note; i had been receiving promo emails from skinwest every month or so until i tried emailing them letting them...
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Anonymous

Anonymous The same happened to me, I bought 3 tubes of Mederma and paid but never got it. Now, the site is not accessible from Egypt

#385029
I kept checking the website which went down the day after ordering. I called my credit card company to say I thought I was scammed. BofA said they had no fraud ascribed to the company and would watch my account. Today I received only 1 product and like someone else wrote the 2 products are crossed off the invoice with no word about a back order. I thought I would wait for my credit card end of statement date so if the product came in I...
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Anonymous

Anonymous I have exactly the same complaint!

#384965
Do not order from this company. Skin West charged my account $3999.00 for an eye cream for $39.99. I immediately contacted my bank and eventually got my money back. Of course I immediately, frantically called and emailed customer service at Skin West. Nobody was available via phone and my repeated emails ALL went without response. My order was placed on Okt 13 -over two weeks ago and I still haven't even received the eye product or heard from...
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Anonymous

Theundertow Sorry to hear, that is awful...sounds like they've gone under.

I just received an instant AMEX refund upon reading their message encouraging requesting a refund for the part of the order they could not fulfill. The AMEX representative said I was the first to notify them something is seriously wrong with the company. Too bad -- I enjoyed all prior transactions. I would suggest that you also contact your credit card company and request a refund if you get such a notice. Fortunately I emailed them several...
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#384864
I returned two products to Skinwest, I received a text message telling me that they are unable to credit my account, I need to contact the credit card company. I'm not sure what is going on, I have tried to call several times this week, and I get the recording message that they are open for business 9 - 5. I tried calling the previous week, I was on hold for 43 minutes, I then hung up, I called 2 days later and was on hold for 35 minutes and...
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Anonymous

Dahl They closed. Going bankrupt! Call your bank. Sucks

I placed an order over the internet on 10/14/13. It said I would received my order in 3-5 business days. My American Express had already been charge for the full amount. I just recieved part of my order today (10/30/13)! That is hardly 3-5 busines days. I had the same experience of trying to contact skinwest both online (the site is "temorarily down), and by phone..the message says to leave a message, but when you try to, it says the mailbox...
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#384477
I ordered a moisturizer on 10/16/2013 online. It is now 10/28/2013 and I have no product even after Skin West took the money from my account. I tried calling Skin West several times and reached a recording that states they are open between 9-5, which is between the time I called them. I went to Skin West's website which is down at the present time. So what is my next move? I have used Skin West.com several times before without any problems....
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Anonymous

knowitall Call your bank for help. If you purchased this with a debit or credit card with a VISA LOGO, you will be able to get your money back.

Anonymous

kymee I experienced the same thing. I sat on hold for over 15 minutes until finally got a person on the phone. I cancelled my order. They said I would receive a credit. Then a cou...

#384149
Placed order on 9.11.13 - money has been taken from my account - have order confirmation but nothing since saying order shipped. Have called 9 times (just counted on my cell) replied to CS email that was on the order confirmation with no response. Also tried leaving voice mail by pressing 2 but mailbox is full. Does anyone have an alternate number other than the 877.683.2692? this is the 1st time I've ever had a problem with SkinWest and...
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Anonymous

Bill I googled the company for an alternate local number since the 877# has no voicemail working or ever answered and it turned out the alternate number is disconnected after they ...

Anonymous

Angry and annoyed Same thing happened to me. Ordered in August and only received half the products last week. Still waiting for remaining part of order. Paid for it over 45 days ago. Have c...

#379585
I placed an order on 8/2, and was charged immediately on my Visa. They did say when the order was placed that 2 items were on backorder(to be received within in 2 weeks) and I should receive the third item right away, which came 2 weeks later! I waited another week and called after a long wait on the phone, they said and the order will be shipped within 2 days. Now, it is 6 weeks since the initial order and I am still waiting!!! At this moment I...
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#378906