No Customer Support

My products never arrived, although the post office shows them delivered. I believe it's Skin Medix's job to make their customer happy. And that includes researching the issue with the post office. In the meantime, it is also their job to send me a replacement the FIRST time I call or email through their website. Five phone calls have resulted in no one at any of their listed department extensions, including the order line. I've sent three emails as well. So my next step is to call my bank and reverse my credit card charge to them. If they're really still IN business, their bad business mojo will soon force them OUT of business!
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2 comments
#1365985

I placed a order with skin medix and got screwed I wish I had known more about this company before I ordered. The product I received was nothing but water because the serum is clear which I have purchased several times before with another company.

I just got on line to find out that I have been ripped off.

If the price is too good to be true well you know the saying now I'm out 70.00 dollars a high price to pay for water. BEWARE OF THIS COMPANY!!!!!!!!!

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#1403495
@PissedConsumer1365985

Im not sedending this company, but as a medial esthetician I know that Vitamin c serums should be clear. Orange or brown serums are oxidized.

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ID
#853718 Review #853718 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Skinmedix Shipping Service
Reason of review
Order processing issue

SkinMedix.com is a scam. Can never reach a live person for help!

I have been calling skinmedix.com to ask for pricing and can never reach a real person. The business hour listed is fake and no matter what time I call there is not even an option to leave a voice mail! I just can't believe it. I called the manufacturer for Glytone products and they have confirmed skinmedix is selling so cheap because it is NOT an authorized reseller, which means they can be selling old, expired, or near expired products. Please do yourself a favor and stay away. They are cheap for a reason! This kind of website cannot be trusted!
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6 comments
#738124

For 1 week I've been leaving messages..with no response..who wants to business with someone who won't return a "new" customers phone call..See BBB complaints...what can I expect if I have a problem with the order, no amount of money potentially saved can be worth that aggravation. Try to call them yourself at 888-888-****, maybe you'll have more success???? I go with the best deal on Ebay instead.

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#622703

I have purchased from SkinMedix all the time with no problem at all. The are authorize they are not authorized to sell onlne and compete with Lovelskin.

Do you honestly think if they were not legit all those companies would allow them to sell their products. Go to lovelyskin and pay more end of story.

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#824067
@PissedConsumer622703

Not authorized to sell most products. You get what you pay for - good luck with that!

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#484424

I have never received my 200$ order!

At the beginning they were answering my emails then they stopped and they even blacklisted me from facebook.

As they asked me to wait, I have waited and then when I asked Amex to deal with them as I never received my order, Amex told me it is too late...

Do not trust SkinMedix!!!

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#474995

Wait, you are calling for pricing but the prices are listed? And they are less expensive and you are not happy about it?

Sounds like you work for the manufacturer and want to create fear to keep people paying full price from your web site. Shameless.

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#472684

I have the same problem with Amazon and my cable provider: can't get a live person on the phone!!!

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ID
#314910 Review #314910 is a subjective opinion of poster.
Location
Los Angeles, California

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