Anonymous
map-marker Tampa, Florida

An order not delivered

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No contact from Customer Service about my missing order ! I placed an order a month ago.

Investing on my own, found I put in MY correct address as Ive ordered from Skinmedix before for the same product.

But when I checked the USPS tracking number it showed a different address. I am beyond frustrated !!

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User's recommendation: Follow up with the consumer who’s spending money on the products you sell

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Tampa, Florida

Order not delivered

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SkinMedix - Order not delivered

I placed an order for Obagi Vit C 20% 2 pk order #236**** on April 13th. When I filled out my address it auto filled my address because I have ordered this product from you before.

I reviewed my order details before I placed it and everything was accurate. I found in my junk mail it was supposedly sent to a CVS and have NO idea where they got that address from.

I would like my order as I have already been charged. Please assist.

Thank you !

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User's recommendation: Please make it easier to inquire about a product. Also I have sent several emails 3 days later, still no response !

Anonymous
map-marker Phoenix, Arizona

No Customer Support

My products never arrived, although the post office shows them delivered. I believe it's Skin Medix's job to make their customer happy.

And that includes researching the issue with the post office. In the meantime, it is also their job to send me a replacement the FIRST time I call or email through their website. Five phone calls have resulted in no one at any of their listed department extensions, including the order line. I've sent three emails as well.

So my next step is to call my bank and reverse my credit card charge to them. If they're really still IN business, their bad business mojo will soon force them OUT of business!

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Reason of review:
Order processing issue
2 comments
Guest

I placed a order with skin medix and got screwed I wish I had known more about this company before I ordered. The product I received was nothing but water because the serum is clear which I have purchased several times before with another company.

I just got on line to find out that I have been ripped off.

If the price is too good to be true well you know the saying now I'm out 70.00 dollars a high price to pay for water. BEWARE OF THIS COMPANY!!!!!!!!!

Guest
reply icon Replying to comment of Guest-1365985

Im not sedending this company, but as a medial esthetician I know that Vitamin c serums should be clear. Orange or brown serums are oxidized.

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Anonymous
map-marker Los Angeles, California

SkinMedix.com is a scam. Can never reach a live person for help!

I have been calling skinmedix.com to ask for pricing and can never reach a real person. The business hour listed is fake and no matter what time I call there is not even an option to leave a voice mail!

I just can't believe it. I called the manufacturer for Glytone products and they have confirmed skinmedix is selling so cheap because it is NOT an authorized reseller, which means they can be selling old, expired, or near expired products. Please do yourself a favor and stay away.

They are cheap for a reason! This kind of website cannot be trusted!

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6 comments
Guest

For 1 week I've been leaving messages..with no response..who wants to business with someone who won't return a "new" customers phone call..See BBB complaints...what can I expect if I have a problem with the order, no amount of money potentially saved can be worth that aggravation. Try to call them yourself at 888-888-****, maybe you'll have more success???? I go with the best deal on Ebay instead.

Guest

I have purchased from SkinMedix all the time with no problem at all. The are authorize they are not authorized to sell onlne and compete with Lovelskin.

Do you honestly think if they were not legit all those companies would allow them to sell their products. Go to lovelyskin and pay more end of story.

Guest
reply icon Replying to comment of Guest-622703

Not authorized to sell most products. You get what you pay for - good luck with that!

Guest

I have never received my 200$ order!

At the beginning they were answering my emails then they stopped and they even blacklisted me from facebook.

As they asked me to wait, I have waited and then when I asked Amex to deal with them as I never received my order, Amex told me it is too late...

Do not trust SkinMedix!!!

Guest

Wait, you are calling for pricing but the prices are listed? And they are less expensive and you are not happy about it?

Sounds like you work for the manufacturer and want to create fear to keep people paying full price from your web site. Shameless.

Guest

I have the same problem with Amazon and my cable provider: can't get a live person on the phone!!!

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