Beverly M Ouw

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SkinCeuticals - Products Labels

I am a 67-year-old African American woman and I have used your products for a couple of years. I fell prey to the advertising that this product was for all skin types.

My dilemma is that I have spent $4,320.98 and the product does not work on dark skin.

I want a label put on the products that the product descriptions are not effective on dark skin. I am so adamant about this that I will reach out to my state's consumer complaint division to complain about this product.

Over the last couple of years, I have called Skinceuticals Customer Service several times and have been given a hackneyed response on how to use the products. They do not work on dark skin.

I would also like a refund of $4,320.98

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  • Does not work on dark skin

Preferred solution: Full refund

User's recommendation: If you are dark skinned do not purchase this product

1 comment
Beverly M Ouw

I received a short email from company and I need this escalated since they are not taking my complaint serious. Do you have a contact I can send an escalated email to?

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