Anonymous
map-marker Schenectady, New York

Product information

I called to speak with an aesthetician so I could make a more informed decision about skin care products and I was told the only way to do this was through email. One cannot "discuss" through email and if I am going to spend close to $300 on a single skin care product, I would expect to be able to speak with a live person like I used to. Basically, Skincare RX has very little customer service and I will take my business elsewhere.

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Anonymous

Nobody pick up the phone

Hi how are you I was trying to call twice but nobody answered. I was ordered on last Tuesday my order number is 33823****, I still didnt receive my order yet.

Unfortunately I put the wrong email address I dont know the items has been ship yet or didnt process. Thanks

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Judith J Lcw

Order did not get here yet

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Customer service with this company is horrible. I have been directed to so many different places to type my grievance with my order.

THE PHONE NUMBERS DO NOT WORK!!!!!!!!

The neck cream that I ordered did not come with the order. I only received the bonus face wash that came with the skinmedica neck cream.

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Preferred solution: Deliver product or service ordered

User's recommendation: Do not order from this company. I will dispute any charges on my credit card.

norma s Drt

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Verified Reviewer
| map-marker Hollywood, Florida

On going non responsive

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This company is truly a front for simply stealing from uninformed people like myself. There is no one there to speak with or address any problems because they are not concerned with your problems.

PLEASE DO NOT SUBSIDIZE THESE THIEVES. AND IF YOU HAVE ANY IDEAS AS TO HOW WE CAN JOIN TOGETHER TO SUE THEM COUNT ME IN!!!!

475.00 stolen.

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User's recommendation: dont spend your time or a DIME with them. Report them if you have already made that mistake

1 comment
Guest

100% agree!!!!! my bank credited my charge acct. Dispute transaction with bank.

sheliah s Cnz

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Verified Reviewer

Because no one will answer either phone

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No one never answers the telephone, they are scammer, I filed

a BBB complaint.

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Loss:
$141
Cons:
  • Scamers

Preferred solution: Full refund

norma s Drt

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Verified Reviewer

Refund

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They miss charged me on my order by not including the 20% they advertised they wouldnt cancel my order when they sent it they wouldnt give me permission to send it back finally they gave me permission to send it back and I sent it back registered UPS and then they told me they lost it they couldnt find it I have never gotten my $449 back I feel like a total fool and angry beyond belief. Do not patronize this business

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Loss:
$449

Preferred solution: Full refund

User's recommendation: Do not patronize this business

Inna S Opl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation

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I would like to cancel monthly delivery product #145**** Dream Coat Supernatural spray.

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Pros:
  • Stop shipping
  • Please stop shipping

Preferred solution: Please cancel monthly delivery

Lisa C Bhb

Return

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I have been trying to speak with someone but it is impossible there's no answer or they're hang up.

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Loss:
$91

Preferred solution: Full refund

Beiwen Y

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Schofields, New South Wales

Bad customer service

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i don't receive my parcel more than one month and the customer service doesn't solve any problem!!!

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User's recommendation: never buy products at this store

Beiwen Y Wci

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Verified Reviewer
| map-marker Schofields, New South Wales

Strongly complain about the customer service!!!

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I sent lots of email and interact with customer service regarding my parcel was stopped and I cant receive.

But there always find reason to refuse solving issue!!!

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User's recommendation: Can not trust!!! Very bad customer service!!!

olivia g Grv

Missing package

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i didnt receive my package and besides you guys want to keep charging me and not refunding me back my money I need this situation resolved ive sent msjs alrady and I have not gotten any response I want my products or my money back

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Loss:
$240

Preferred solution: Full refund

User's recommendation: no i don’t recommend it at all becasuse they are not responsible for anything and dont refund yoy anything

Zainab a Nep

Customer service is bad.

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SkinCareRx - Customer service is bad.
SkinCareRx - Customer service is bad. - Image 2
SkinCareRx - Customer service is bad. - Image 3
SkinCareRx - Customer service is bad. - Image 4

I asked for money back

The reason a product they do not have

.

Requested solution. No reply

Then I asked for money back.

Why he received an incomplete request

.

Every time you send a message

I did not find it important

Cause the product do not have

.

The solution is required. No answer

Why he received an incomplete request

I asked for money.

.

Each time you send a message

I did not find it important.

Several times there is no reply

.

There is an employee named Sydney

He wants to close the subject

.

. The employee is not entitled to ask me to close

Theme

I did not find a solution to my problem.

I do not know if my order Complete or not

Or refund

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Reason of review:
Return, Exchange or Cancellation Policy
Juquan Jnl
map-marker Horseheads, New York

I need to give them my address so i can get my package

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they can answer my call or put the correct number online because i spent $50 on a perm and i need to contact someone

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Reason of review:
Order processing issue
Pressley Keg

Need to speak with someone in Customer Service ASAP

I was drafted overnight for an amount that I did not authorize. The phone numbers listed for your company are not in service. I want someone to call me ASAP at phone number 210-687-****

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Reason of review:
Problems with payment

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