BEWARE- Do not order from SkinMedix -Unsealed Bottles- NOT Authentic Product, NOT Authorized Dealer

Unfortunately I saw what appeared to be a good price on Dermalogica Special Cleansing Gel and purchased a 16.9 oz bottle from SkinMedix. Wish I knew then what I know now.

1- Bottles are unsealed and do not contain authentic product

2- Product is at best very watered down

3- They are listed as Non-Authorized Retailers on the official Dermalogic website

4- They have a no-refund policy and could care less about a legitimate consumer complaint

Their response to me is that "no one is authorized to sell Dermalogica at a discount"- this simple is untrue. I randomly selected 4 on-line dealers from the Authorized Retailer List and 3 of the 4 offered some type of discount including one that offered 15% off + free shipping.

I have been entirely ripped off and will take appropriate measures to inform other consumers but also achieve a refund, one way or another. Don't want to see anyone else get taken advantage of-

View full review
Reason of review:
Damaged or defective

Preferred solution: Full refund

nyangela C
map-marker Brooklyn, New York

ISkin Medix Internet Scam, Beware!

Updated by user Dec 15, 2011

What a surprise today! It has been FOUR MONTHS since I placed the order I actually received the product! (I still would not recommend anyone purchase from this company)

Updated by user Nov 25, 2011

It is now 3 1/2 months since I placed the order, still have not received the items ordered. I have not received any response to my emails either.

They have however updated their website to say my order will ship on 11/28. I\'ll believe it when I see it!

Original review Oct 25, 2011

iSkin Medix is partnering with various US deal sites to sell their merchandise (ex. pillows, mattress covers) at what appears to be a great deal.

When you place the order, you receive an order confirmation and that is it, no further communication, no products are ever sent. I personally placed my order on August 16, 2011 and as I type it is now 70 days later and I have not received my order.

I have sent them over a dozen emails and have yet to receive any response from them. The deal site that I purchased the voucher through is not getting any response from them either. They have just taken the money and ran!

When they say something looks too good to be true, it usually is! Beware!

View full review

I had placed an order on Oct 24, 2011, and also got the same status that the order was to be dispatched by Nov 28, 2011. That was almost 3 weeks ago!

I emailed them a couple of times and even called but no response. I agree.

A total scam! I expect to never receive the products I ordered.


This company is completely untrustworthy, do not buy from them. They will never ship your products or update you on the process.


same thing happened to me. waiting over 2 months now.

View more comments (2)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article