Skate City Colorado Reviews
Skate City Colorado Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skate City Colorado has a 1.1 star rating based on 3 customer reviews and consumers are mostly dissatisfied.
Positive Feedback
Visitors note the venue can be fun and one reviewer praised quick, efficient handling of a lost membership email; Skate City Colorado reviews show discounts and special offers are valued.
Negative Feedback / Risk Areas
- Repeated reports of abusive staff and harassment of a child reflect serious safety concerns and align with Skate City Colorado customer complaints.
- Complaints about unprofessional management, alleged racism, poor cleanliness, and food overcharging.
- Poor customer service and lack of on-floor staff to enforce rules were cited.
Key Takeaways for Future Customers
- Expect a low overall rating and read recent reviews before visiting.
- Confirm membership emails and ask about refunds or exchange policies in advance.
- Consider safety and staff conduct; contact corporate for unresolved issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skate City Colorado has a 1.1 star rating based on 3 customer reviews and consumers are mostly dissatisfied.
Positive Feedback
Visitors note the venue can be fun and one reviewer praised quick, efficient handling of a lost membership email; Skate City Colorado reviews show discounts and special offers are valued.
Negative Feedback / Risk Areas
- Repeated reports of abusive staff and harassment of a child reflect serious safety concerns and align with Skate City Colorado customer complaints.
- Complaints about unprofessional management, alleged racism, poor cleanliness, and food overcharging.
- Poor customer service and lack of on-floor staff to enforce rules were cited.
Key Takeaways for Future Customers
- Expect a low overall rating and read recent reviews before visiting.
- Confirm membership emails and ask about refunds or exchange policies in advance.
- Consider safety and staff conduct; contact corporate for unresolved issues.
Lexington, Missouri
Family membership
Somehow the email for my membership got lost. The customer service rep handled it without a problem, quickly and efficiently.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Littleton, Colorado
Harassment of a child
The reviewer tried to contact the company before posting this review.
- - The night manager, Phil, yelled at and lifted an 8-year-old.
- - He yelled at the boy and touched his shoulders.
- - I intervened and Phil yelled at me.
Our family went to the Littleton location last night for the public skate from 6 pm - 8 pm. While there, the night manager, Phil yelled at and lifted my 8-year-old son bodily over the wall.
He yelled at him loudly and PUT HIS HANDS ON A LITTLE BOY. (BOTH of his shoulders) When I intervened to stop my son, Phil yelled at me loudly. I do understand that my son should not have been on the rink edge without skates - but he was excited and I was in the process of correcting him, but was not able to since Phil had already yelled and screamed at my son for "almost tripping him" and lifted him by his shoulders.
I would encourage you to check the cameras at the location to see him harassing a small child and mother. This behavior is unacceptable at a place where children are dropped off and present -as it is abusive.
- Fun
- Abusive
Preferred solution: Apology
User's recommendation: No, just, NO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Service Unprofessional Management
- - Management and staff give poor service.
- - Food is overpriced; vaping occurs.
- - Hands are not washed and gloves are not worn.
- - No skate-floor staff to assist.
Very bad customer service from management and workers. Over charging for food.
Not washing hand nor changing/wearing gloves. Poor organization with team workers. No team workers on the skate floor to assist nor correct the skaters violating the rules.
Customers in the building vaping. Everyone should be paying attention of their surroundings and reporting any bad situation to management or corporate office.
Preferred solution: Management show concern for customers politly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnprofessional/Racism
- - Paid entry and skate fees; skates were the wrong size, wet.
- - Biracial kids kicked out; bias concerns; staff unprofessional.
When we (Two African American teenager) first walked in, we paid for entry fee and skates fee. We felt uncomfortable when we first walked in and when we went to get the skates we told the employee our size they continued to give us the wrong size the shoe laces were very long, and the skates were wet and sweaty before we even started skating the skates were too wide and to small.
Then five minutes into skating there was a white woman getting mad biracial kids for swearing and gets the manager to kick the biracial kids out. We still felt uncomfortable after witnessing. The estrangement of words. And then while we were skating we noticed that the air was making our throats close, and eyes water The air smelt like a mixture of bleach, lighter fluid, and other very strong cleaning products.
We got off the skating rink due to the smell, and went to order a beverage. The beverages tasted very off and gave stomach aches, nose burning, and heartburn, it also tasted like the soda machine has not been cleaned properly. The employee let a man who was not wearing a uniform go behind the food concessions area. While drinking our beverages there was an African American man expressing his concerns about how his biracial kids were kicked out for swearing while there was a white couple swearing also, but they got to stay.
The employee who was white was constantly looking at us the whole time we were there and was swearing at the customer right in front of us, and we did not feel safe because the employee kept staring at us. We decided to leave because everything was sticky and dirty. The employees did not do their job and was being very unprofessional. As the black man called them out for their racism, the white employee made a remark that did not sit right with us.
While looking through reviews it of this skate city past and present managers were Very disrespectful and complaints filed towards them.
(Entered the skating rink at 6:05 p.m.
Mountain Time Zone) Left the skating rink at 6:33 p.m. Mountain Time Zone) Crossing.
Preferred solution: Full refund
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