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1.7 Based on 49 reviews
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  • Customers like
    • Service 2
    • Have background checks 2
    • Qualified caregiver 1
  • Customers don't like
    • Deceptive billing practices 7
    • Deceptive billing 4
    • Fraudulent billing 4

What a lousy and unprofessional first impression. I recently filled out the application to be a sitter. I work very part time from home and with my children in high-school, I had the desire to make supplemental income doing what I love the most. I hold two degrees and I have lived in the same city and at the same address for over 10 years. Upon "Verifying" my info., I received a message saying that they could not verify my name or address. This... Read more

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So I tried using sittercity many years ago and didn't have luck, but decided to stay home with my kids at that time. I was recently offered a position to work again and due to my husband being the sole provider we are not even living paycheck to paycheck. I guess you can call it a juggle, so $35 to me is literally gas money or food for my children. I make too much for help and not enough to survive. I was going back and forth between this site... Read more

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I went on sittercity to find a sitter for my kids. I had a job offer and I thought I would be able to find a sitter to fit our needs. I paid the $35 and was on it maybe a week. I found no one that fit the bill at all. I swore I wrote them to not renew and what happened, I get a charge again his month. I call furious to get my money back for both months. She said, "I am the manager and since you untilized our site I can not issue you a refund."... Read more

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Fraudulent billing almost 10 years after stopped using the service. Caught by Amex.

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I had a billing issue and ended up with 2 separate accounts, both charging me monthly. It took weeks of calling and emailing to get a response. When I finally got a call it was at 5:55 pm and I was walking into the daycare to pick up my son. The pickup deadline was 6 pm and I would be charged $10/minute for late pickups. The customer service person began by insisting that the error was all my fault. My point was "fine, perhaps it was ... please... Read more

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I signed up for a 1 month subscription in July 2016 (options are 1 month, 3 month or 1 yr). I found a sitter and used her in Sept. I found out in Dec they are still charging me. If I wanted an ongoing relationship, I would have signed up for a longer term. Totally deceptive billing practices. Because of their deceptive marketing and billing practices, that sitter has now cos me an extra 120 dollars. When I called they said I was told this would... Read more

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I was on sitter city working as a pet sitter for a couple of weeks.I had originally used other websites for work.When I went to get my background check, while I contacting a client I was locked out after putting all my correct information.It kept saying my information was incorrect which it wasn't.I then tried to E-mail my client directly but I got an email saying because my account was deactivated I could not send an email.I called the customer... Read more

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Buyer Beware. Know that you have joined a 'subscription' service. They do not care about your children or the service they provide. They only want to quietly continue to charge that card you used to join. Good luck getting a refund if you find out after months that you've paid approximately $200 for a babysitting service you never even used. We did hire one sitter from this service. It was a disaster even after I interviewed 25+ candidates. ... Read more

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I have hired a caregiver but I cannot leave a review because I need to upgrade my service. I think that this is just ridiculous to require people to pay for leaving a review that could benefit other parents whether they pay or not and also could benefit the company because it lets you know how well your listed caregivers are doing based on customer feedback. Very absurd to charge for this. I tried to problem solve this issue by myself and... Read more

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Horrible service. Looking for dog sitter. Never received a response from any of the contacts I reached out to. Never received email from Sittercity after signing up regarding services. Received bill on cc after a month and would not credit even tho nobody on their site responded to request. Customer service horrible. Apologizing but of no help.

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