Sirius Force Batteries

I Purchased 5 x 200Ah Batteries AGM but as has been the case with so many before me they tested much less (100AH).

I sent numerous emails prior to purchase requesting details ie. Dimensions and weight but they only responded to 1/2 the questions and when I sent another requesting the other half they did not respond.

In the end I made a purchase all went well they arrived promptly but then it started.

As I was not present at the time of delivery they were unloaded by others and had I been present the batteries would not have been unloaded as they were undoubtedly physically not what I had ordered. (too small in size and the biggest giveaway of all, way too light)

I got in touch with Siriusforce via the ebay system as to the problem, listing what 200AH AGM Battery specifications should have been and what I regarded was a solution to the problem. (Replace with the appropriate batteries or refund me in full.) Their response was to ask me to tell them if I could offer a possible solution that would be agreeable to us both...DUHH?

(Here is where I asked ebay to step in)

The end result was return for refund which Siriusforce said they would organise but then just as quickly couldn't.

Sirius force then asked me to get a quote and let them know before they would accept reimbursement of costs to me, when I did there was no response other than to tell me to return the batteries for refund.

I then figured they accepted this quote so I therefore arranged and paid for a courier company to take the batteries back to Siriusforce but on the day they were to pick them up Siriusforce sent connotes for me to attach to the packages as they now have organised transport.

Now I have paid for another company to do this so now I had to cancel them and try and get a refund from them as well.

I notified Siriusforce the packages were ready for pick up but then they tell me I have to get them to the depot of the company they had organised again more expense to me and time wasted.

I have just now notified Siriusforce I dropped the packages to the depot this morning their response make sure that the batteries are still in original packaging and I affixed the labels they supplied again DUHHHH! I have never dealt with such an inept company as Siriusforce.

They definitely need to improve their public relation and communication skills.

This company uses several pseudonym: Siriusforce, Combined Solutions eoverstocked @***.com or Geo Sek

The company sell Maverick Batteries as well as luggage and other items but this is about batteries. The batteries are sold as AGM Deep Cycle 135 Ah batteries and weigh in at about 27 kg.

A real 135Ah battery weighs at least 34 kg. I sadly bought three of them and had them in parallel. Combined after two days they could not run a caravan fridge and an LED strip light overnight. As a physicist, I selected the batteries based on calculations to run a 240V Inverter for a period of 5-15 minutes a day, plus a 12 Volt fridge and up to 2 x 150 mm LED strip lights for 3 days without recharging.

I designed in a 3 x safety factor, that is one 135 Ah battery should have been able to handle the load. The system had 2 x 250W Solar panels and the car alternator also charging the batteries and was usually electrically trickle charged every day or two. The lies this company told to avoid paying a warranty claim beggars belief. Email contact via their eBay site told me to contact Norton and gave me a phone number.

I became convinced "Norton" was a code word to avoid this customer and string them along until they give up. I hate being cheated so I did not give up and spent well over 30 hours pursuing these bastards until they finally refunded my money 6-months after the initial contact once facing a trip to the NSW small claims tribunal.

Should you have the misfortune of buying from this company here is helpful information:

Real phone numbers General 02 8488**** The Manager/owner is George 02 8488 ****

Real business address is Unit 6 / 2 Eden Park Drive Macquarie Park 2113

When I escalated the matter to NSW Fair Trading the company reps lied to them saying they were dealing with the matter and would replace or refund the batteries after they were returned for testing and they had been in contact with me to say that. It was a total bare-faced lie and were caught out as Fair Trading contacted me saying my .. “concerns were brought to the attention of a Representative from Combined Solutions Pty.

Ltd. The Representative advised that they have been in contact with you and they will be happy to assist in repairing replacing the item and if they cannot repair or replace they will issue a refund”.

I told Robyn that this was not true and they never contacted me.

I rang Siriusforce/Combined Solutions on Thursday and received a hostile reception whereupon the person who did not identify themselves but I believe to be George (the Manager and owner) hung up on me, and when I eventually got through again, he made it clear that he had no intention of reading any emails or honouring any assurances given in them. He required the batteries back for a week to have them tested and the Warranty would not be honoured if there was sulphur build-up or the batteries had not been charged every 2 weeks with electricity. When I protested that was not disclosed upon purchase or until this phone despite the company knowing my van was in storage in NSW with all internal electricals turned off he was quite rude.

I asked if I could have a copy of the company’s correspondence with Fair Trading but was informed that could not be given for privacy reasons.

The details of what Fair Trading was told in relation to my problem were disclosed to me by Fair Trading in an email. The contents of that email are below:

"Dear Mr Hennessy

I refer to your correspondence dated 25 June 2019 regarding Combined Solutions Pty. Ltd.

Your concerns were brought to the attention of a Representative from Combined Solutions Pty. Ltd.

The Representative advised that they have been in contact with you and they will be happy to assist in repairing replacing the item and if they cannot repair or replace they will issue a refund

If you wish to pursue the matter further, you have the option of lodging a claim with the NSW Civil and Administrative Tribunal (Tribunal). The Tribunal can hear matters where the contract was entered into for goods supplied or services provided in NSW. If you live outside NSW or the place of contract is unclear, you may wish to seek independent legal advice about the options available within your state or territory. If you decide to lodge a claim, you should note it is your responsibility to provide the necessary proof to support your matter.

In this regard, you can contact LawAccess NSW on 1300 88* 529 to obtain legal information. Alternatively, you may wish to obtain your own private legal advice about other avenues that may be pursued.

Further details about the Tribunal, including an application form and fee schedule, can be obtained from the Tribunal website at http://www.ncat.nsw.gov.au/Pages/cc/consumer_commercial.aspx.

Applications can be lodged at any Tribunal registry office, Service NSW Centre or online at

http://www.ncat.nsw.gov.au/Pages/apply_to_ncat/apply_online.aspx

The information you provided will be retained on the Fair Trading complaints management database, which is used to monitor marketplace trends and practices and assist with the development of consumer protection strategies.

Thank you for bringing this matter to our attention.

Yours sincerely

Robyn Milne NSW Fair Trading | Department of Customer Service Phone: 13 3* ** (*.30am to 5pm, Mon - Fri) www.fairtrading.nsw.gov.au Like us on Facebook: www.facebook.com/FairTradingNSW Follow us on twitter: https://twitter.com/NSW_FairTrading

Following this, I rang the company again and said I would be taking the matter to the NSW Civil and Administrative Tribunal upon which I was contacted and given an address I could return the batteries to for assessment.

I left the batteries with them for 3-months while I went to Canada. The company did not contact me with the result of their assessment and failed to respond to my email requesting the finding of their battery assessment. After returning from overseas the final insult was they tried to pretend they refunded the money via Paypal on August 21st, another lie quickly verified by a phone call to PayPal, who requested they provide a transaction ID, which obviously they didn't have.

After two more useless timewasting phone calls to the general number, where they said they would request Transaction number etc fro accounts, who could not be phoned and only contacted via email.

More BS. I rang George the manager the next day after accounts did not respond to my email and spoke to a lady who put me on hold for 5-minutes before putting me back to yet another unpleasant employee who put me on hold for 15-minutes after which I got a real credit to my PayPal account.

If you have to deal with these bastards then contact me via email kerry.w.hennessy@***.com and I will happily share more details about how to force these guys to refund your money.

Please note the 1-star ratings are only that high because zero stars is not an option!

Bought 2 x Maverick 135amp batts What i got was 2 x agm power batts that are stuffed and from what i have learnt they weigh 22kilos 135amp batts weigh a lot more

The company is a nightmare to deal with i have contacted for help the Accc,pay-pal,e-bay and consumer protection we are now coming up to a month and i haven got my money back

Siriusforce try there hardest not to get back in contact with you and when they finally do you go around in circles

There web site states superior shelf life for long term storage and 100% customer satisfaction CLEARLY NOT THE CASE NOT EVEN CLOSE

HOW OR WHY THIS COMPANY IS GETTING AWAY WITH THIS IS BEYOND ME SO FAR ALL THE HELP I HAVE ASKED FOR HAS GOT ME NOWHERE MEANING IM STILL OUT OF POCKET $523.22

THIS COMPANY HAS MANY OTHER NAMES

AND LOTS I MEAN LOTS OF COMPLAINTS YET THERE STILL RIPPING INNOCENT CONSUMERS OFF EVERYDAY

SIMPLY TYPE IN SIRIUSFORCE AND LOOK AT ALL THE COMPLAINTS ITS A JOKE

Ordered 2 x 200ah "AGM POWER" Deep Cycle batteries (they were cheap $299.00 ea) when they promptly arrived (they had no specs markings on them ).

They were 28kg each not the 40kg as advertised. Further research divulged that it was patently obvious, at that weight, they were not 200ah batteries. (They were also 1/3 the price of 200ah batteries). They were consigned by "geo sek" - sounds chinese right ? - but actually an alias of George S********.

Unfortunately AFTER I ordered, I found reputable internet references to many hundreds of official high level complaints against George..

I sent a very strongly worded "without prejudice" letter of demand via email; that I would issue proceedings and claim considerable Exemplary damages on the basis of a course of appalling deceptive arrogant conduct, in addition to my outlay.

My purchase price, return freight and kilometrage to freight depot and back were all repaid very quickly.

I then spend 3x the amount to get "Full River" batteries which were slightly discounted.