Sires Eyewear
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Sires Eyewear Overview
Sires Eyewear has 4.0 star rating based on 1 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Pros: Products, Quality of lenses.
Cons: Reliablity of method for frame fitting remotely.
Friendly and enthusiastic, but they need to work on processes, communication & customer service
- Quality of lenses
- Products
- Turnaround time
- Reliablity of method for frame fitting remotely
Tampa, Florida
Sires Crown Eyewear ordered glasses 6 months ago, still haven't received.
- Turnaround time
Preferred solution: Full refund
Similar poor customer experience. Ordered in December '15...due to various screw ups, still no glasses (as of April 5 '16).
Glasses actually arrived at the beginning of March, but frames didn't fit properly, so needed to be re-done (which they did willingly).
Some of the screw ups were not their fault but the initial one was - they failed to get the right photos to fit the frames properly, when all they needed to do was ask for another photo (rather than guessing the distance from my face to my ears :-( ). When I suggested that all they needed to do was ask, there was a pretty lame excuse for not doing so.
Poor communication.
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As a young company we have definitely grown. So far we are the only company that has developed an online fitting system and we're very happy with the results. Reach out to us any time and we'll resolve your issues.
-CJ
Creator of Sire's Crown qv