Sires Eyewear Reviews
350 CLAIMED LOSSES
2 TOTAL REVIEWS
Friendly and enthusiastic, but they need to work on processes, communication & customer service
I live outside of U.S., and ordered glasses after viewing at a show. As per standard process, since I was in a remote location, they used a set of selfies to fit the frames. From order to delivery, took a long time (6 weeks). Lenses worked well, but the frame fit was off - why: because they didn't advise me on exactly how to take the selfie (that is - that I should move my hair so that they can easily view my ears). Rather than asking me to retake the selfies, they made frames that didn't fit properly. When I asked why they didn't teall me to retake the selfies, there wasn't an acceptable offer. They quickly offered to remake the frames but through a series of postal system problems, I still don't have a pair of glasses that fit and now communication between us regarding next steps has been unsatisfactory. Personally, I would never buy eyeglasses online again. Not happy and they were expensive.
Sires Eyewear Eyeframes
- Quality of lenses
- Reliablity of method for frame fitting remotely
- Turnaround time
Sires Crown Eyewear ordered glasses 6 months ago, still haven't received.
Customer service is awful, turnaround time is absurd. I ordered my glasses back in August of 2015, it is now February 2016 and I still have not received my glasses. I had to send them the artwork several times as they kept "Losing it". They finally sent me glasses back in November but had the wrong artwork. I immediately contacted them and they wanted me to send the glasses back, I said I couldn't as it takes too long for them to make them. Again I had to send my artwork twice. They've emailed me a few times saying they were either almost finished or finished, yet I still don't have my glasses. This company is a joke!
- Turnaround time
Reason of review
Poor customer service
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