Sires Eyewear Reviews
Sires Eyewear Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment: lenses and product quality are praised, but multiple reviews cite long turnaround and poor communication in Sires Eyewear reviews, leaving customers frustrated.
Positive Feedback
Customers note good product quality and reliable lens performance, with lenses working well when delivered.
Negative Feedback / Risk Areas
- Poor customer service and slow turnaround, including lost artwork and delayed shipments reflecting common Sires Eyewear customer complaints.
- Unreliable remote frame fitting from selfies leading to ill-fitting frames.
- Communication gaps around remakes, returns, and next steps.
Key Takeaways for Future Customers
- Expect good lenses but plan for long lead times and persistent follow-up on orders.
- If ordering remotely, confirm frame-fitting photo instructions and request retakes to avoid fit issues.
- Be prepared to escalate customer service for remakes or returns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment: lenses and product quality are praised, but multiple reviews cite long turnaround and poor communication in Sires Eyewear reviews, leaving customers frustrated.
Positive Feedback
Customers note good product quality and reliable lens performance, with lenses working well when delivered.
Negative Feedback / Risk Areas
- Poor customer service and slow turnaround, including lost artwork and delayed shipments reflecting common Sires Eyewear customer complaints.
- Unreliable remote frame fitting from selfies leading to ill-fitting frames.
- Communication gaps around remakes, returns, and next steps.
Key Takeaways for Future Customers
- Expect good lenses but plan for long lead times and persistent follow-up on orders.
- If ordering remotely, confirm frame-fitting photo instructions and request retakes to avoid fit issues.
- Be prepared to escalate customer service for remakes or returns.
Friendly and enthusiastic, but they need to work on processes, communication & customer service
- - Selfies were used to fit frames; no guidance.
- - Delivery took six weeks; lenses were fine, frames were off; remake delayed by postal issues.
I live outside of U.S., and ordered glasses after viewing at a show. As per standard process, since I was in a remote location, they used a set of selfies to fit the frames.
From order to delivery, took a long time (6 weeks). Lenses worked well, but the frame fit was off - why: because they didn't advise me on exactly how to take the selfie (that is - that I should move my hair so that they can easily view my ears). Rather than asking me to retake the selfies, they made frames that didn't fit properly. When I asked why they didn't teall me to retake the selfies, there wasn't an acceptable offer.
They quickly offered to remake the frames but through a series of postal system problems, I still don't have a pair of glasses that fit and now communication between us regarding next steps has been unsatisfactory.
Personally, I would never buy eyeglasses online again. Not happy and they were expensive.
- Products
- Quality of lenses
- Reliablity of method for frame fitting remotely
- Turnaround time
Tampa, Florida
Sires Crown Eyewear ordered glasses 6 months ago, still haven't received.
- - Poor customer service and long turnaround time.
- - Ordered in Aug 2015; still not received by Feb 2016.
- - Artwork was lost or wrong; had to resend.
Customer service is awful, turnaround time is absurd. I ordered my glasses back in August of 2015, it is now February 2016 and I still have not received my glasses.
I had to send them the artwork several times as they kept "Losing it". They finally sent me glasses back in November but had the wrong artwork. I immediately contacted them and they wanted me to send the glasses back, I said I couldn't as it takes too long for them to make them. Again I had to send my artwork twice.
They've emailed me a few times saying they were either almost finished or finished, yet I still don't have my glasses. This company is a joke!
- Turnaround time
Preferred solution: Full refund
Similar poor customer experience. Ordered in December '15...due to various screw ups, still no glasses (as of April 5 '16).
Glasses actually arrived at the beginning of March, but frames didn't fit properly, so needed to be re-done (which they did willingly).
Some of the screw ups were not their fault but the initial one was - they failed to get the right photos to fit the frames properly, when all they needed to do was ask for another photo (rather than guessing the distance from my face to my ears :-( ). When I suggested that all they needed to do was ask, there was a pretty lame excuse for not doing so.
Poor communication.
Replying to
Companies Similar to Sires Eyewear
Walmart Vision Center
“I purchased a pair of prescription glasses. I tried them for two days and experienced pressure from one...“
FuseLenses
“ive been dealing with this issue for months. they offer lenses for my glasses. i received the order to...“
Glasses Direct
“I'm very annoyed that I made a purchase on the 16th of November and had emails back and forth. Today, I...“
Meijer Optical
“Still waiting! Can't summarize my overall experience until the problem has been resolve.Will I receive...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
As a young company we have definitely grown. So far we are the only company that has developed an online fitting system and we're very happy with the results. Reach out to us any time and we'll resolve your issues.
-CJ
Creator of Sire's Crown qv