Lynette b Xyv

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Verified Reviewer
| map-marker Los Angeles, California

Because I've been waiting for a month and a half for my replacement phone and I still haven't received it.

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Original review Jul 29, 2023
My phone broke.a.week.after i.got.it the screen stopped working so I called them and first they said it would be five days then 2 weeks later I called.to.find out where my phone.was then they said in fifteen days so I waited then they Saud on the 15th it came and went needless to.say I still don't have my phone
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Preferred solution: I want my phone

User's recommendation: As of right now I'd say.go.so.ewhere.else

Cato O

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Senior citizens on Medicare phone plan

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I saw a link stating that your service company provides free phone plans for seniors/disabled on medicare get free phone plans. Is that even true at all?
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Cons:
  • Misleading

Preferred solution: A free plan for seniors

User's recommendation: Lied about having medicare plan

Darlene B Vbd
map-marker Chicago, Illinois

I want to pay my phone bill this is my account I was locked out of my phone!!!

I cant understand this my granddaughter locked by me outta my phone & I dont have ur phone number to pay my Bill! Im using my phone now but all my contacts were lost! Help me
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Maria R Uqz

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Verified Reviewer

I can not get any carrerer to activate my device

Can you activate my 2G device
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Preferred solution: I'm looking for a phone carrier

Maria R Uqz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

I have a question

I recently purchased a Yuntab (E706) and I can not get anyone to activate it because it operates on a 3G system. Can you activate it
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Kashaunna H
map-marker Washington, District Of Columbia

Unable to conect cancel phone

I've just became handicap my daughter bought me a phone from Wal-Mart under you all service and after about 2months the phone went out and will not cut back on
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Loss:
$149

Preferred solution: A working phone

Joann D Ddr

I need to switch my phone minutes from one phone to another my other one broke so I got another one

Switching my minutes from one simply mobile phone to another simply mobile phone
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Preferred solution: One phone broke so I bought another one

Anonymous
map-marker Oshkosh, Wisconsin

Unable to contact

Trying to get a replacement phone with the wireless4life program. Unable to get a hold of anyone all numbers busy and all emails rejected.
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Koji Sjm

Summerbreezesebastian

Screen was cracked when it was bought it has cracked more need new phone wrong number was given when try to call
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Shanai Gpg

This company sucks

My phone has not been working for more than a weekvan money was withdrawn from my account ecen if theres is no service on the phone.
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Reason of review:
Problems with payment
Rickia Mkl

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Verified Reviewer

False contract

I purchased a phone from HSN and it has a lease on it , I never signed a lease or gave my permission for one I need some one to tell me how you can do this, but everything is starting become clear now I'm seeing a lot of complaints and that means one thing simply wireless is a company that scams people out of money, I've called no one picks up the phone this has been going on since 9/23/2016. So I will let a company contact you that I know will get the job done and make you summit proof between HSN and simply wireless stop pointing fingers at each other and refund my money.
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Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Decatur, Alabama

Review in Telecommunications category from Decatur, Alabama

I purchased 2 tracfones from QVC with a lifetime warranty for wach phone. Both phones were damaged and I tried to use the lifetime warranty, paid another 9.95 per phone on Jan. 2016 and have only received the plastic backs and to this date have never received the replacement phones. No one ever answers the customer service and QVC now says they dont have anything to do with the phones or the warranty, so I am out of over 100.00, and have no phones. WORSE COMPANY EVER. WILL NEVER ORDER FEOM QVC AGAIN AND DEFINITELY NOT THIS COMPANY. PRAYING TAT EVERYONE THAT THEY HAVE CHEATED AND STOLE MONEY FROM THE THEY LOOSE TRIPLE THAT AMMOUNT!!
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Reason of review:
Poor customer service
Aryah Sxt
map-marker Broken Arrow, Oklahoma

HSN Rebate

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Updated by user Apr 25, 2016

Still waiting - 3 weeks now, for a replacement Rebate check since the first one sent, was incorrect. I am getting response but no resolution as of 4/24

Original review Mar 28, 2016
Having rebates before from various companies rebates take anywhere from 6 weeks to 4 months and I just got mine from Simply Wireless this week. So having to wait is NOT unusual. I did just receive a 20.00 check but sadly the check was made out to my brother who bought it for me and it was sent to my address. He endorsed it over to me but my bank NOR his will accept it since he is not on my bank account and his wont process it because it doesn't match his address. So I have to see about returning this one and getting one that is correct issued. I will assume by the comments in this area I am hoping for a miracle since it seems many have issue in getting in contact with the company. The phone is great and service has been good. No complaints over that. HSN however failed to pack the purple cover that was apart of the special deal and since I had no invoice- I had no idea I was supposed to get one and when I called, I was a couple days over the 30 days and they wouldn't send me one.
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Reason of review:
Good phone and so far- phone service.
5 comments
Guest

Issue resolved.

Guest

Why did your brother not cash the check and give you the cash. "simple solution">

Guest
reply icon Replying to comment of Guest-1165549

He lives 6 states away from me - my bank isnt in his state and his isnt in mine. banks can no longer ( according to fed regulations) accept checks made to one persons name- with a different address on the check. His bank could NOT take it nor mine, even if they wanted to.

Guest

Problem has been resolved already. Company contacted and provided a very good resolution.

Guest
reply icon Replying to comment of Guest-1135724

Well the original check was sent back and another replacement was supposed to be sent out- its now 3 weeks later and nothing returned to me.

View more comments (4)
Anonymous
map-marker Lanham, Maryland

Don't Miss The Window To Add Minutes

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So I misplaced my new phone and when I found it I had missed the date to add the minutes by 5 days. I found an email address and contacted them. They basically said they couldn't help me. That they couldn't do ANYTHING to get me the minutes which meant I would have to buy a card from Tracfone to add the minutes. The sad thing is they don't give you 60 days from the date you receive the items they give you 60 days from the time you PURCHASE the items. If you don't have all their information to activate the phone for 6 days then that's not fair. When I contacted them they asked for my order number as if they were going to actually help. Then emailed me back to say no because I missed the promotional window. I had to ask the person didn't you see that part in my initial email? Why did you act as if you were willing to help me when you knew you weren't going to. *smh* He told me he couldn't retrieve my PIN, but I know they should be able to give you a PIN if they saw that the initial one wasn't retrieved. Long story short I won't buy another I would seriously have an issue buying another phone that has them as the carrier to add minutes.
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Loss:
$99
Cons:
  • Website needs to include contact information
  • Lack of being flexible to customers
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Provide a new PIN so I can activate my phone. I don't want the additional minutes but it would be nice to have the 1 year service.

Anonymous
map-marker Gig Harbor, Washington

Lack of technical support /set-up?

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this phone may be an easy set-up for computer savvy people ,however for us older folks this "phone is a nightmare to set-up; there is no human set-up tech.support (only computer promts) if you follow the prompts over and over again you will find yourself throwing this "*** phone" in the nearest river; sometimes people need "human tech. support; kindly correct this deficiency,patrick surely you could have a troubleshooters page available for the people who just"might not get it" humility is a wonderful thing!!!
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Loss:
$59
Pros:
  • Supposed easy phone set-up
Cons:
  • Unresponsive customer service
  • Lack of being flexible to customers
  • Poor customer service
Reason of review:
lack of set-up support
Anonymous
map-marker Colton, New York

Where's my rebate

Bought tracfone from HSN, with a $20 rebate , 12/15 still waiting, have had issues with the Alcatel phone called hsn an tracfone with no help, rebate still waiting for number hsn gave me sucks ,can't talked to a person an when u give them order number recording says not processed ,so pissed off from bad services on both ends, guess I got took on both end tracfone says they can't garrenty I will get the same make of phone back, and I didn't pay for used phones , just not happy at all
View full review
Loss:
$130
Reason of review:
Rbate

Preferred solution: Let the company propose a solution

About

Summary

Simply Wireless is an American telecommunications company. The company was founded in 1997 by Robert and Steven Qureshi. At the present time Simply Wireless is one of the largest wireless services providers in the United State. Simply Wireless operates more than a hundred of retail locations in the country. The company offers wireless services and consulting, e-commerce sales, and wireless consumer services. Simply Wireless provides its services through a number of affiliate web sites and through Home Shopping Network.

Simply Wireless provides its services for consumers and businesses with services from the leading carriers such as T-Mobile, Blackberry, Motorola, and others.

Simply Wireless reviews and complaints

Simply Wireless is ranked 601 out of 2019 in Telecommunications category

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