SimpleTexting
SimpleTexting Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SimpleTexting has a 2.4 star rating from 1 review and overall sentiment is negative with consumers mostly dissatisfied; recent recommendations note to be prepared for non-stop compliance requests.
Positive Feedback
Some users found the SMS marketing concept useful for collecting contacts and using short codes or local numbers for campaigns.
Negative Feedback / Risk Areas
- Recurring complaints about locked accounts and denied refunds echo in SimpleTexting customer complaints.
- Issues with billing, subscriptions, and inaccessible contact databases were reported.
- Poor customer service and costly pricing reduce value.
Key Takeaways for Future Customers
- Read SimpleTexting reviews and terms closely before subscribing to avoid surprises with compliance or membership requirements.
- Confirm refund and billing policies and plan for possible account access issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SimpleTexting has a 2.4 star rating from 1 review and overall sentiment is negative with consumers mostly dissatisfied; recent recommendations note to be prepared for non-stop compliance requests.
Positive Feedback
Some users found the SMS marketing concept useful for collecting contacts and using short codes or local numbers for campaigns.
Negative Feedback / Risk Areas
- Recurring complaints about locked accounts and denied refunds echo in SimpleTexting customer complaints.
- Issues with billing, subscriptions, and inaccessible contact databases were reported.
- Poor customer service and costly pricing reduce value.
Key Takeaways for Future Customers
- Read SimpleTexting reviews and terms closely before subscribing to avoid surprises with compliance or membership requirements.
- Confirm refund and billing policies and plan for possible account access issues.
Media from reviews
Turn one complaint into a collective action
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Verified Reviewer
Resolved: Locked out of account that I have paid for
- Years with the service provided little value; numbers changed multiple times.
- Refund denied and account locked unless an LLC and website are created.
Company fixed the issue and I have been provided with apology.
Instead of collecting the information manually, I could collect it digitally. After subscribing, I was issued a short code and put it on my marketing materials (business cards, flyers, post cards, magnets, banners). Shortly after that I was informed I could no longer use a short code and would get a local number. Yep, that was a BIG waste of money.
I literally had to throw away all my marketing materials. After getting the local number, there was another change, I would now have to get a toll free number. For at least 2 years, the toll free number hasn't worked for me, but it looks like they gave the same number to a limousine company in another state because my dashboard is filled with requests for cars. Despite this, Simple texting tells me they can't refund my money for the wasted year, but they will gladly charge me for another year and still lock me out of my account because I have not met their non-stop compliance requirements which include providing a website address to the website that I do NOT have and a provide business information for the business that I do NOT have.
Basically, in order to access the account that I am being charged for, I have to Crete an LLC and build a website. This is unbelievable. I have requested a refund for the coming year which they have denied and have still locked me out of my account so I cannot even access the database of followers that I have amassed.
This company sucks. See screenshot for what it looks like when they lock you out of the account you have paid for.
Preferred solution: Full refund
User's recommendation: Be prepared for non-stop compliance requests
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