Simple Kneads
Simple Kneads Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Simple Kneads has a 3.4 star rating based on 5 customer reviews. Consumers are mostly neutral. Rating distribution about 60% positive and 40% unfavorable. Pros include great product and the best gluten free bread; common request is refund for issues.
Key Takeaways for Future Customers
- Simple Kneads reviews note high product quality for gluten free bread.
- Expect to contact support for order, billing, refunds, or auto-ship changes.
Negative Feedback / Risk Areas
- Frequent customer complaints about slow or missing responses and unavailable phone support.
- Issues with wrong shipping address, delayed deliveries, and payment method confusion.
Positive Feedback
Many customers praise the bread quality and occasional responsive customer service and refunds when problems occur.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Simple Kneads has a 3.4 star rating based on 5 customer reviews. Consumers are mostly neutral. Rating distribution about 60% positive and 40% unfavorable. Pros include great product and the best gluten free bread; common request is refund for issues.
Key Takeaways for Future Customers
- Simple Kneads reviews note high product quality for gluten free bread.
- Expect to contact support for order, billing, refunds, or auto-ship changes.
Negative Feedback / Risk Areas
- Frequent customer complaints about slow or missing responses and unavailable phone support.
- Issues with wrong shipping address, delayed deliveries, and payment method confusion.
Positive Feedback
Many customers praise the bread quality and occasional responsive customer service and refunds when problems occur.
Turn one complaint into a collective action
Jensen Beach, Florida
Order won’t go through
I called and knowone is available. I left message but no callback.
I have called a couple of times. I am having trouble with an order and need a live person to help me through it. I have ordered in the past with no issues, except when you sent the wrong bread.
You have to *** for the number for customer support. Not satisfied with support when you have a problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dunnellon, Florida
Is anyone there?
- - Website is easy to buy from but not responsive.
- - Order shipped to old address; no replies.
- - Refund needed; no phone number on site.
Not Impressed with the website. Its totally user friendly if you want to buy something, but if theres an issue, forget about it.
This is my first time ordering, and if I didnt need this type of bread I wouldve said screw it and never come back.
As soon as I pay for the bread I immediately notice its going to my old address for the house I just sold in Arizona and not to my new address in Florida. So naturally I hit the contact button and leave a message to have them update the address and ship to the new address, no response. So the next day I send a second email with the same info, again no response.
I look today and its been shipped to my old address. I hope the new owner likes the bread.
So I try and contact for a refund, it might have initially been my mistake, but it definitely wasnt my mistake they shipped it anyway to the wrong address.
Clearly they dont respond to the contact us way of getting a hold of someone, so naturally I try and find a phone number on their site and there isnt one.
From someone who has worked in many forms of customer service, I get not wanting to deal with the public, we all tend to be *** once in a while, but if you have a product your selling, there is bound to be issues and someone needs to be available to help, it is absolutely ridiculous that I had to search the web for the phone number, it should be available on your site, also, someone should be reading the emails and doing something about it when theres an issue.
Now I have to call and get a refund and then order new loafs, ugh
Well thats my two cents, buyer beware
- Product
- Customer service or lack there of
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Cruces, New Mexico
Need to change the payment method
- - User expected payment options but was automatically charged via Shop Pay.
- - Charge occurred on a card they own, not the one they wanted.
When I placed my order, I was expecting to be taken to an area where I would have payment options. I was prepared to pay with a certain credit card, but instead, it automatically charged me through Shop Pay, which I have no idea what that is.
But it charged me on a card I do own, but not the one I wanted to pay with. I was trying to see where I could stop the payment and change the card number. But I was not able to find it. Please help with this little issue.
Thank you. Jesus Garza
- Great product
Preferred solution: I need to change the payment method to a different credit card
User's recommendation: Their product is great
San Jose, California
Remove me from Auto-Ship status.
They have responded to my email and removed me from receiving Auto Ship orders. I am very very satisfied with their customer service!
User's recommendation: Order their delicious and wholesome bread
Collins, Mississippi
Need to change address of shipment
- - I emailed twice to change address to 236 SCR 37, Mize, MS 39116; the order is going to Panama City and I asked 2 days ago to change or cancel.
I sent 2 emails right after I ordered, saying I needed to change the shipping address to 236 SCR 37, Mize, MS 39116. But I just got notified that it is going to Panama City, where it will lie there and rot because, as I told them, I will not be there.
I asked them 2 days ago to change the address or cancel my order. Evidently, nobody reads the emails!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI placed an order, and it said I supposed to get delivered in 3 to 4 business days. So far my order is taking 11 days and i haven’t been able to get in touch with Simple Kneads where I place the order
Take good care of customers, making sure they get their orders on time and in good condition, by checking with them whether the order has been delivered on time or not.
Preferred solution: Full refund
User's recommendation: Not recommended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBest gluten-Free Bread and best customer service!
- - One loaf had mold; refund issued.
- - Other loaves had moisture in bags and freezing issues.
- - Latest order has no condensation; bread is perfect.
My last order had one loaf of bread with mold in it and an open bag. Simple Kneads refunded me for the one loaf of bread that had the mold.
All the other bread, while not moldy, had droplets of moisture inside all the bags and when I froze the loaves, the slices stuck together with ice between them.
I think this is because they were packed while still warm and that was the condensation inside the bag?
Today I got my latest order and there was no condensation inside the bags and the bread is perfect.
I am very happy with. Simple Kneads customer service and quality of the bread.
User's recommendation: This is the best gluten free Bread that I have found. If you haven’t tried it yet, you should!
Reseda, California
I just don’t like the flavors ..I am not pissed ..I just can’t get used to the bread
I thought I could get used to it but I cantI dont like the taste or texture.ok so I need to put one hundred symbols
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNormally a 10
- - Loved Simple Kneads; they shipped during vacations.
- - There is no auto-ship, no replies, and an account error with missing address/email.
I have loved Simple Kneads from the day I started. They've even shipped to locations when I'm on vacation.
I love their Sourdough bread as I have so many food sensitivities. As long as you toast it twice, it's worked really well for me. I'm not sure what's happening now. I've received no auto ship and no replies to 2 emails and one phone call.
My account indicated an error, but I'm not sure what it means. Also, my shipping address and email were not showing.
Something extraordinary. I hope this is fixed quickly.
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