Simple Energy Billing Department Review from Saint Clair Shores, Michigan
Horrible sales skills at the door. When I told him I did not pay the bills he asked me if I was the husband implying that I should be paying the bills he then asked me to show him one of our bills so he could confirm we were getting the discount. Seriously? I'm gonna show a complete stranger( who looked high) our personal info upon request??? I don't think they train their people. First impressions are a beast.
Saint Clair Shores, Michigan
Reason of review
Poor customer service
Simple Energy in Lebanon, NH is deceptive and sells poor quality fuel
It is always the customers fault. Simple Energy fuel oil won't ever admit a problem is theirs, has refused deliveries without cause, placed notes in their file like "customer will add kerosine" that were never stated, and uses deceptive practices to buy lower quality fuel that causes problems, then charge for home calls to fix (and charge for) problems caused by their lower quality fuel. They have a growing reputation for being very difficult to deal with. First, they save money by buying lower quality fuel with sludge in it. Then they sell this to their customers and when a problem happens, gladly charge for a "service visit". This is a company that delights in beating up their customers rather than solving problems. It is always the customers fault.
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