Simmons Upholstery Alexander Froth Fabric Sofa Reviews

American Furniture Warehouse - Simmons Upholstery Alexander Froth Fabric Sofa Review from Aurora, Colorado
I ordered a couch and other items.The delivery guys couldn't get the couch up to my apartment and thus took it back for a refund. 4 days after still waiting for a refund and was charged a 15% restocking fee! I didn't even get the couch! I didn't sit on it nothing! As it came it went back. I can take a loss on the delivery charge but come on! I can agree with a restocking fee if I kept the couch a few days and used it and then decided to return...
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AFWonline Hi Dnvrdude81,
Thank you for your note and for sharing your experience with us. I apologize that you did not have a positive experience with our delivery service and would...


Dnvrdude81 Btw there's nowhere in visible view that warns of this fee anywhere on their website, check out process, any of of their employee don't even mention it at the time of scheduli...

I liked
  • Price
  • Scheduling delivery
  • Easy checkout
I didn't like
  • Customer service
  • Unable to reach a fair outcome for both parties
  • Not been disclosed hidden fees