Vignesh Mej

Call to my number

I want to order one bed to my house. I am staying in Navi Mumbai vashi . Soo how can I contact to your customer care
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Preferred solution: I want to order one bed

Ralph D Eab

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Verified Reviewer
| map-marker Valrico, Florida

Beautyrest Mattress - Mattress Firm - Terrible Mattress and Customer Service

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Simmons Bedding Company - Beautyrest Mattress - Mattress Firm - Terrible Mattress and Customer...
Don't buy a Beautyrest Mattress from Mattress Firm. They lie the warranty is all LIES. After 6 months my mattress sags and they won't replace it since it needs to be 1 1/2 inch dip. I sleep on a ditch. I can't get out of my mattress. Mattress Firm LIES and their customer service does not help. If you want a good mattress sleep on the Floor. Shame on YOU Mattress firm. $1,400 - 10 year warranty - ***
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Loss:
$1400

Preferred solution: Let the company propose a solution

User's recommendation: Mattress Firm-Beautyrest -BEWARE-LIES ABOUT WARRANTY; more of Night Mare Rest

Ralph D Eab

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Verified Reviewer
| map-marker Valrico, Florida

MATTRESS FIRM AND BEAUTYREST - WARRANTY IS TERRIBLE

Simmons Bedding Company - MATTRESS FIRM AND BEAUTYREST - WARRANTY IS TERRIBLE
I had purchased a mattress from Mattress Firm in LIC, NY, in 6 months the mattress sags and I sleep in a ditch. I have a hard time getting out of the mattress. I'd placed four claims with mattress firm, they will not replace mattress. They say the mattress needs to sag 1 1/2 inches, it's already 1 inch sag. They are terrible and so is your company - help people out.
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Loss:
$1400
Pros:
  • Would like to get a person to call me
Cons:
  • Policy to replace mattress

Preferred solution: Let the company propose a solution

User's recommendation: BEWARE - Beauty Rest Warranty not fair - terrible customer service from Mattress Firm

Joe I Kvh

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Verified Reviewer
| map-marker Monett, Missouri

The mattress is sagging after 6 months and Simmons won’t honor their warranty

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The mattress has 2 valleys which reflect the usual area where my wife and I sleep. For the record we are both around 180 lbs. we had the factory tech here onsite to review the issue and measure the sag. In both areas the sag without anyone on the bed was 3/4 inch lt side, 7/8 inch rt side. We were told Simmon will not honor their warranty because it is less than an inch. The stores suggestion was to report the issue a aim in a few months. My feeling is I purchased a new mattress and what I got was a mattress with inferior material and Simmons knows this and will not honor their warranty. The warranty is as useless as the mattress.
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Loss:
$1400
Cons:
  • Inferior bedding material

Preferred solution: Full refund

User's recommendation: Do not purchase Simmons mattresses, inferior materials and a worthless warranty

kimberly c Ycy

Defective mattress.

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Do not waste your money! 3k for a matress that fell apart in a couple months. Customer service is horrible and the company does stand by their product or honor the warranty.
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Loss:
$3000

Preferred solution: Full refund

User's recommendation: Do Not buy.

Janice B Ffh

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Verified Reviewer

Buy a leg for sofa bed

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During my move from Pennsylvania to Virginia, the moving company lost a leg off of my Simmons sofa bed. I called Simmons and was told to call United furniture as they handled all the warranties and parts. So I called them. After a long wait on the phone, Kayla at United told me they do not handle Simmons parts and to call Simmons. I have done this run around 4 times with no resolution in sight and have no clue where to get the missing leg. Their customer service is terrible.
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Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy any Simmons products

Janice B Ffh

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Verified Reviewer

Update

Contacted Simmons about a replacement leg for sofa. The leg was lost by moving company. It has been on week and I have no response from Simmons.
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Pros:
  • Would like to get a person to call me
Cons:
  • Would like for a person to call me

Preferred solution: Let the company propose a solution

idil g Afq

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Verified Reviewer

Customer service in Israel

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Hello A year and a half ago I purchased a double mattress and a massage chair from the Simmons company in Israel. I decided to buy from Simmons company knowing that it is a big and old company with a world name and that I will receive a quality product with good service. About a month ago the massage chair broke down, all my attempts to contact customer service and receive service failed! There is no telephone answering in customer service in Israel, they don't reply to emails, including CEO of Simmons Israel. I would appreciate your help in getting service Best regards Idil Golda 972-54-3****14
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Preferred solution: Deliver product or service ordered

User's recommendation: Unfortunately I have not yet received a response from simmons company

Delores M Dcq

Mattress problem

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When you go to set on the mattress you will slide off because it's carved on the sides this. had to come had to come from the manufacturer I never had such a bad mattress in my life so uncomfortable it is such a mess in my life I wasted money when I paid $800 for that mattress and I bought medium to farm this needs to be corrected because it's just not right and I feel Beautyrest is responsible for you may contact me add 704 642-****
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Loss:
$804

Preferred solution: Let the company propose a solution

Anonymous
map-marker Indianapolis, Indiana

I want to purchase a warranty

The recording on the phone while I was on hold told me that someone would call me back in 2 business days, it's been 5 days and no one has called me back
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Randolph D Eko

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Verified Reviewer
| map-marker Port Orange, Florida

Bad recliner

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It was delivered in bad shape
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User's recommendation: Go anywhere e;se to buy recliners

Sherri R Zzw

Questions in regards to Mattressfirm

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Mattress Firm sent me the incorrect mattress. They sent me a much lesser quality mattress and I called Beautyrest for clarification and they were absolutely wonderful on the phone to me. After 6 hours of fighting with Mattress Firm I did get the correct mattress finally.
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User's recommendation: Beautyrest was great to deal with

Michael M Lob
map-marker Westland, Michigan

I need a power supply replacement

7 week old pup chewed through the cord...02-29****
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Randolph D Eko

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Verified Reviewer

Hey would take it to the front door.

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Updated by user Dec 01, 2019

Why dont I hear from anyone I mean a 'PHONE CALL".

Updated by user Dec 01, 2019

The chair dos not work the way of any chair I have had in the past thirty years. I have had this type of chair for the past forty years.I will never pay a chair from this company again!!!!!

Updated by user Dec 01, 2019

I HAVE NOT HEARD FROM ANY AS OF THE DATE!!!!!!

Original review Nov 01, 2019
When the chair was delivered the box can in several parts. The chair was showing thru the box. I think was shipped to another customer before sending the chair to me.
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Loss:
$426
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

Your matteress sucks. this is the second return. my body is so sore . my back is hurts and sore. you should have massage therapy included with matteress purchase.

Simmons Bedding Company - Your matteress sucks. this is the second return. my body is so sore ....
Simmons Bedding Company - Your matteress sucks. this is the second return. my body is so... - Image 2
Simmons Bedding Company - Your matteress sucks. this is the second return. my body is so... - Image 3
Simmons Bedding Company - Your matteress sucks. this is the second return. my body is so... - Image 4
Simmons Bedding Company - Your matteress sucks. this is the second return. my body is so... - Image 5
the mattress bundle up, where as there is no flat surface on the mattress and I am so very, very ,sore. my body is crying for help. I slept on this matterss 1 year when I notice this mattress is taking a towed on my body.
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Anita S Aoi

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Verified Reviewer
| map-marker Charleston, South Carolina

Doesn't last

Purchased a 3 piece leather set by Simmons also thinking it ws good quality. November 2018 today is July 16,2019 sofa is peeling horribly .
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Loss:
$1100
Pros:
  • Bloody nightmae
  • Appearance and comfort
Cons:
  • Sub par products
Reason of review:
Bad quality

Preferred solution: Replace sofa or refund

About

Related Companies

Serta Simmons Bedding, Serta, Beautyrest, Serta Canada, Tuft And Needle

Summary

Simmons Bedding Company has been on the market for more than 135 years. Throughout this time, Simmons introduced technological innovations like the Beautyrest® Pocketed Coil® spring mattress, the Hide-A-Bed® product and HealthSmart bed. Simmons Bedding Company is the maker of Beautyrest®, Natural Care, ComforPedic® and Simmons Kids® mattresses, among others. In 2006, the company introduced the Beautyrest Black mattress - the new line features enhancements in opulent fabrics, foam layers and stronger, motion dampening coil spring technology. Zalmon G. Simmons built his first factory in Kenosha, Wisconsin. At the present time, Simmons Bedding Company has 18 manufacturing plants in the US and Puerto Rico, as well as 23 international licensees and sub-licensees.

Simmons Bedding Company reviews and complaints

Simmons Bedding Company is ranked 84 out of 382 in Bed and Bath category

Area Served

USA

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