Phyllis Z Isu

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Verified Reviewer
| map-marker Dekalb, Illinois

Updates

See previous input. I did not receive any calls, etc. from Silverthorne. I ended up having to fix the roof myself. Silverthorne installed incorrect Ridge Vents for the state of Illinois to protect against blowing snow.
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User's recommendation: Stay away from Siverthorne, or talk with homeowners who have used Silverthorne

Phyllis Z Isu

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Verified Reviewer

NO I would not recommend Silverthorne Builders in Sycamore, Illinois

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Review for Silverthorne BuildersWould I refer this builder to anyone? o NoReasons oResources Lack of Project Management experience. No principles, no plans, no deliverables, no processes and procedures, no regular updates.Found bottles of urine where the workers were too lazy to go to the outside bathroom. Reported same, I was told it was to be picked up, NEVER happened. I had to remove it.Same with excess pipes, wood, etc. in basement. Got it out the window and it sat beside my house until, I carted it down the street to an empty dumpsterFinished basement was very cold. Only two heat vents one per room and the rooms are not that small. Heating and Air Conditioning person, told me I should have installed carpet instead of vinyl? Painter only painted items that could be seen from top.I had to remove the Hand Railing, all the hardware in order to paint the bottom of the handrail and clean paint from the hardware supporting handrail.Tracked paint on my kitchen floor, when I asked him if he had paint on his shoes and I was cleaning up the mess, he copped an ATTITUDE. He made the mess, why the ATTITUDE! Resource completing siding told me I would have to live with the wavy siding before looking at the issue with siding. Once he saw the siding in question, he commented I guess I was having a bad day! o Warranty Group non-responsive, will not respond to emails after multiple requests, always stating homeowner need not be present? o Not transparent I would not say they lied, but the truth was not there oBlame game Every issue I reported it was always someone else at fault. I dont care, I just want it fixed. Below are the major issues I encountered: (There were many more)Issue #1 - ROOF LEAK Warranty Group oI found leaking inside my house and garage on December 6, 2019. o I called my insurance company thinking I had wind damage over Thanksgiving snow, wind and rainstorm. Insurance company provided pictures and explained the roofing was installed incorrectly. Brought this to Warranty teams attention, on December 19, 2019 and the blame game started, Silverthorne stated it was installed correctly, but never came to the house to inspect.I realize this is after the warranty period, but if the roof was installed improperly causing the leak, I would think the Builder would want to fix the issue. On January 24, 2020 received voice mail update from Warranty Group stating Roofing company would be out on Monday, January 27, 2020 to measure. Also stating I as the homeowner would not need to be present. Monday the 27th passed, I sent email to Warranty Group, asking what the Roofing company was measuring. I also informed Warranty group I had snow in the Attic. Requested what was next steps and requested a visual inspection by SilverthorneWarranty Group went silent, no responseISSUE #2 BACKYARD and TAXES Not Transparent and blame game Backyard oI was NEVER told this drainage would be in my backyard prior to signing contracts. I would have NEVER picked that location if I would have known. I would have picked a different site. I was also never told AFTER contract signing nor was it corrected at the walk-through. o I was informed verbally, the deep slope in my back yard would be filled in, and I understood it would need somewhat of a slope for water drainage. o I was then informed it was the responsibility of the City of Sycamore. I called the City and a representative came out and told me, NO, it is the responsibility of Silverthorne. I was informed verbally,[prior to the grass seed being spread], the slope in my back yard would be filled in somewhat, and I understood it would need somewhat of a slope for water drainage. o I went back to Silverthorne again when the slope was NOT filled in at all. I was told it was the responsibility of the City of Sycamore. I explained I had already called, and it was the responsibility of Silverthorne. I was then told Silverthorne is not allowed to speak to the people that would need to fill in the area. o Multiple times brought to the attention of Silverthorne, with Silverthorne going dark, no response, no communication. I ended up building a two [2] foot retaining wall and landscaping to make the area livable. I lost about 1/4 of my lawn space without the retaining wall and landscape. I paid for this piece of land; I would have liked to have the entire lawn livable. I did this action after falling 3 times with the lawnmower down the slope. Taxes oAsked the relator what the average Real estate taxes for a house was my size; in this subdivision. Was told about $3,800.00Not true! That amount would cover maybe one paymentI knew the answer to the question asked. I would never refer him as a Relator.I would venture to guess, he didnt want to lose the deal?ISSUE 3 - CONDITION OF HOUSE AT WALK-THROUGH oHouse was handed over to me very dirty. When I had walkthrough, I requested the house to be swept and mopped. I was assured it would be cleaned up.It was in the same state as the walk through. I asked for it to be cleaned before my move in date and that NEVER happened o I dont think anyone swept, as you could see the mop marks where the dust and dirt were moved around. o Took me 5 hours on my hands and knees scrubbing the floors and baseboards on March 23rd, prior to moving in the following day oThe floors [engineered hardwood] looked like the contractors were playing catch the hammer, as there were scratches and gouges all over. Requested the gouges and scratches to be fixedThe fix was to use a pencil with somewhat of the same color to fill in the scratches. May work for scratches, but not gouges.I am still fixing gouges and scratches that were present when I moved in. o I paid extra for the upgrade of the hardwood floors. Not worth the money I paidISSUE 4 WINDOW WELL INSTALLATION oRequested to move the Window well from the back of the house to the side and was clearly delineated on drawing. When foundation was poured, no attention to detail and the window well was placed in back of house. Window well was then moved to the side of the house and the foundation was filled in. o Unfortunately the foundation created a crack, which was covered by insulation and wallboard, but there was an active leak. This caused black mold/mildew in that one room I had to have wallboard removed from room, the resourc cutting out the wallboard, cut the electrical cable. Blamed the electrician. When I looked at the cut, it was clearly made by the saw he was using I had to cancel plans for company to come as they could not sleep in that room. Silverthorne, stated: they will get to it when they get to it!Lessons Learned Walk the neighborhood asking residents, what was their experience, prior to engaging Builder Engage a lawyer. I was told if I did get a lawyer, Silverthorne would not accept me as a client, as I was not the type of person they wanted in the neighborhood. I would not have engaged with Silverthorne, nor will I ever refer to anyone.
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Loss:
$5000
Pros:
  • I like my house

Preferred solution: Heads up to future home buyers

Phyllis Z Isu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dekalb, Illinois

I would not recommend

Would I refer this builder to anyone? oNoReasons oResources Lack of Project Management experience. No principles, no plans, no deliverables, no processes and procedures, no regular updates.Found bottles of urine where the workers were too lazy to go to the outside bathroom. Reported same, I was told it was to be picked up, NEVER happened. I had to remove it.Same with excess pipes, wood, etc. in basement. Got it out the window and it sat beside my house until, I carted it down the street to an empty dumpsterFinished basement was very cold. Only two heat vents one per room and the rooms are not that small. Heating and Air Conditioning person, told me I should have installed carpet instead of vinyl? Painter only painted items that could be seen from top.I had to remove the Hand Railing, all the hardware in order to paint the bottom of the handrail and clean paint from the hardware supporting handrail.Tracked paint on my kitchen floor, when I asked him if he had paint on his shoes and I was cleaning up the mess, he copped an ATTITUDE. He made the mess, why the ATTITUDE! Resource completing siding told me I would have to live with the wavy siding before looking at the issue with siding. Once he saw the siding in question, he commented I guess I was having a bad day! oWarranty Group non-responsive, will not respond to emails after multiple requests, always stating homeowner need not be present? oNot transparent I would not say they lied, but the truth was not there oBlame game Every issue I reported it was always someone else at fault. I dont care, I just want it fixed. Below are the major issues I encountered: (There were many more)Issue #1 - ROOF LEAK Warranty Group oI found leaking inside my house and garage on December 6, 2019. oI called my insurance company thinking I had wind damage over Thanksgiving snow, wind and rainstorm. Insurance company provided pictures and explained the roofing was installed incorrectly. Brought this to Warranty teams attention, on December 19, 2019 and the blame game started, Silverthorne stated it was installed correctly, but never came to the house to inspect.I realize this is after the warranty period, but if the roof was installed improperly causing the leak, I would think the Builder would want to fix the issue. On January 24, 2020 received voice mail update from Warranty Group stating Roofing company would be out on Monday, January 27, 2020 to measure. Also stating I as the homeowner would not need to be present. Monday the 27th passed, I sent email to Warranty Group, asking what the Roofing company was measuring. I also informed Warranty group I had snow in the Attic. Requested what was next steps and requested a visual inspection by SilverthorneWarranty Group went silent, no responseISSUE #2 BACKYARD and TAXES Not Transparent and blame game Backyard oI was NEVER told this drainage would be in my backyard prior to signing contracts. I would have NEVER picked that location if I would have known. I would have picked a different site. I was also never told AFTER contract signing nor was it corrected at the walk-through. oI was informed verbally, the deep slope in my back yard would be filled in, and I understood it would need somewhat of a slope for water drainage. oI was then informed it was the responsibility of the City of Sycamore. I called the City and a representative came out and told me, NO, it is the responsibility of Silverthorne. I was informed verbally,[prior to the grass seed being spread], the slope in my back yard would be filled in somewhat, and I understood it would need somewhat of a slope for water drainage. oI went back to Silverthorne again when the slope was NOT filled in at all. I was told it was the responsibility of the City of Sycamore. I explained I had already called, and it was the responsibility of Silverthorne. I was then told Silverthorne is not allowed to speak to the people that would need to fill in the area. oMultiple times brought to the attention of Silverthorne, with Silverthorne going dark, no response, no communication. I ended up building a two [2] foot retaining wall and landscaping to make the area livable. I lost about 1/4 of my lawn space without the retaining wall and landscape. I paid for this piece of land; I would have liked to have the entire lawn livable.I did this action after falling 3 times with the lawnmower down the slope. Taxes oAsked the relator what the average Real estate taxes for a house was my size; in this subdivision. Was told about $3,800.00Not true! That amount would cover maybe one paymentI knew the answer to the question asked. I would never refer him as a Relator.I would venture to guess, he didnt want to lose the deal?ISSUE 3 - CONDITION OF HOUSE AT WALK-THROUGH oHouse was handed over to me very dirty. When I had walkthrough, I requested the house to be swept and mopped. I was assured it would be cleaned up.It was in the same state as the walk through. I asked for it to be cleaned before my move in date and that NEVER happened o I dont think anyone swept, as you could see the mop marks where the dust and dirt were moved around. oTook me 5 hours on my hands and knees scrubbing the floors and baseboards on March 23rd, prior to moving in the following day oThe floors [engineered hardwood] looked like the contractors were playing catch the hammer, as there were scratches and gouges all over. Requested the gouges and scratches to be fixedThe fix was to use a pencil with somewhat of the same color to fill in the scratches. May work for scratches, but not gouges.I am still fixing gouges and scratches that were present when I moved in. oI paid extra for the upgrade of the hardwood floors. Not worth the money I paidISSUE 4 WINDOW WELL INSTALLATION oRequested to move the Window well from the back of the house to the side and was clearly delineated on drawing. When foundation was poured, no attention to detail and the window well was placed in back of house. Window well was then moved to the side of the house and the foundation was filled in. oUnfortunately the foundation created a crack, which was covered by insulation and wallboard, but there was an active leak. This caused black mold/mildew in that one room I had to have wallboard removed from room, the resourc cutting out the wallboard, cut the electrical cable. Blamed the electrician. When I looked at the cut, it was clearly made by the saw he was using I had to cancel plans for company to come as they could not sleep in that room. Silverthorne, stated: they will get to it when they get to it!Lessons Learned Walk the neighborhood asking residents, what was their experience, prior to engaging Builder Engage a lawyer. I was told if I did get a lawyer, Silverthorne would not accept me as a client, as I was not the type of person they wanted in the neighborhood. I would not have engaged with Silverthorne, nor will I ever refer to anyone.
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