Question regarding warranty on window

They are supposed to send me forms to fill out to get the ball rolling! We shall see how that turns out!
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ID
#3915164 Review #3915164 is a subjective opinion of poster.
Location
Fayetteville, Georgia
New Reviewer

Need replacement lock for window

The latch that locks window broke off. It was only plastic. As you face the window it is the right hand side lock latch.
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ID
#3882183 Review #3882183 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Broken windows

No one has contacted me about my 2 broken windows. It has been over a week now and one of the windows is in my childrens bedroom.
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ID
#3676968 Review #3676968 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Broken windows

I put in a warranty request a week ago and have yet to receive a call or anything. We have 2 broken windows one of which is in my children bedroom.
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ID
#3676952 Review #3676952 is a subjective opinion of poster.
Location
Warsaw, Indiana
New Reviewer

Csae number pg-161****-mot3f9

top glass for the window case number pg-161****mot3f9 when will it be here i call a at least a mount ago
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ID
#3672945 Review #3672945 is a subjective opinion of poster.
Location
Rome, New York

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New Reviewer

Poor design, quality, and customer service

Update by user May 27, 2022

when talking to my neighbors they were shocked at the attitude and response of the company.

Original review posted by user May 26, 2022
I bought a new house that has Silverline windows, they are total garbage. I called their support line about the screens not fitting properly having large gaps around the frame...
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ID
#3611939 Review #3611939 is a subjective opinion of poster.
Cons
  • Poor quality
  • Screens do not block insects from entering
Preferred solution
Let the company propose a solution
New Reviewer

Not happy because I can’t let fresh air in my bedroom windows because the screens are wobbly and damaged and we’re always like that now the old screens won’t even fit into new windows please help

Silverline Windows - Not happy because I can’t let fresh air in my bedroom windows because the screens are wobbly and damaged and we’re always like that now the old screens won’t even fit into new windows please help
Silverline Windows - Not happy because I can’t let fresh air in my bedroom windows because the screens are wobbly and damaged and we’re always like that now the old screens won’t even fit into new windows please help
Silverline Windows - Not happy because I can’t let fresh air in my bedroom windows because the screens are wobbly and damaged and we’re always like that now the old screens won’t even fit into new windows please help
Silverline Windows - Not happy because I can’t let fresh air in my bedroom windows because the screens are wobbly and damaged and we’re always like that now the old screens won’t even fit into new windows please help
My windows had damage also I asked for new screens and they sent me windows and no screens I'm happy with my window replacements because of damage but original screens were very cheap and wobbly and won't fit into my new windows

User's recommendation: Don’t know yet still waiting for my screens that didn’t come with my new windows that were replaced.

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ID
#3428895 Review #3428895 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Install window balance?

On hold for 1/2 hour. Gave up. I'm shocked that there is no sensible way to change the balances on my windows! Really? Is it possible for me to talk to a knowledgeable human about how to service my Windows?

User's recommendation: Service your product and customers after the sale of you want to have future sales.

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ID
#3236970 Review #3236970 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Check on Warranty

Contracted with Lewis Builders of Atkinson NH in Oct 2013 to build a house. I moved into the house in Feb 2014. One of my windows is fogged up. The repair shop (Timber Line Glass Plastic NH) suggested I check with you to see if the Warranty was still good.Actual Size 21 3/ x 5 6 3/4 Silver Line 000234**** S.O.2115****.1 ccl#440-H-036.24 HWHS 15 PO 9693****-*.3 NFRC STL-N-33-01**-** IGCC#/IGMA# James Foley {{Redacted}} I appreciate your timely response
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ID
#2915530 Review #2915530 is a subjective opinion of poster.
Location
Atkinson, New Hampshire

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