Silverline Security

Need I say more? -- lying shill.

I'll just bet you anything that the "happy" customers are SHILLS. I have been a "customer" (held hostage by a VERY one sided contract)for nearly a year.

My system DOES NOT WORK PROPERLY, IT GOES OFF IN THE MIDDLE OF THE NIGHT FOR NO REASON. I have been trying to deal with what they call "customer service" for nearly 5 months now - nobody returns my calls or emails - my system doesn't work and my bill instead of being 44.95 per month-- is some how nearly $400.00.

I took this thing to my attorney and he said he had never seen such a one-sided contract in his life. I WILL be taking this to the State Board of Consumer Affairs.

Sales rep tell you they will buy out your old alarm system contract them and then when you get the bill from your old company and send them a copy as they requested they continue to tell you the check is in the mail I've been waiting for a month now and many email with the rep that has stop answering.

They train to lie to customers, and do whatever it takes to get am alarm installed right now. No time to think about it not read what you're signing.

Most to all reps are told not to bring up it's a contact for 5 years. If a customer makes the first payment the rep gets paid any where to 300 to 700 per account. At least they promise that. If you decide you only want to work with them one summer they stop paying you.

TOTALLY DISHONEST.

IF YOU DO BUSINESS WITH THEM THEY WILL GET THE BETTER OF YOUR MONEY EVERY TIME! AVOID THEM LIKE THE PLAGUE.

connect2utah.com/news/features/gephardt/stories/vid_26.shtml

Company is horrible. See actual news story here. (replace "-dot-" with an actual period)

connect2utah-dot-com/news/features/gephardt/stories/vid_26-dot-shtml

:sigh

This nighttmare started in the summer of 2010. I live near Baton Rouge, Louisiana.

My 18 year old son was at home when the door to door salesman arrived and insisted on giving our household a free (yeah right) security system Mind you he isn't the homeowner I am. Once I arrived home and found this sytem installed I tried to cancel. Nevermind the fact that they did a horrible instll job and left holes all over our walls. Also the alarm would go off for no reason and we had to shut if off ourselves.

(I want compensation for that too). I was told by a manager named matt that I couldnt cancel even though it is 44.99 a month and ADT offers way cheaper. and that they cant fix our system because they are only there for the summer. We are still trying to cancel to this day but the contract is for 5 years.

If these guys come to your neighborhood, run, run!!!! :?

We just had silverline installed. The installer was wonderful but we "tested" it and NOTHING happens.

Called and found out that it takes several mins (ok most theives get what they want and hit the road we had our door open 15 mins.with no results) and if the police are sent to your home you are charged additional charges.

ummm I thought that was why we were paying 50 bucks for anyways..... thinking of getting rid of it and installing a rotweiler or something :eek :(

They use mobile phones. And I LOVE my system and their "team" is wonderful!

The salesman was super nice and we got along great. The tech that installed the system was very joyful as well.

He even sang along with me to my radio... :grin

I'm sorry skip you found out about my personal life. All of you will be happy though.

This is the last year we'll be in business. I'm also coming out of the closet to let everyone know yes I'm bi-sexual. Jason s. taught me I am.

:)

I've scammed too many people to count and I give up.

I'm sorry for all the families I've affected. Good luck everyone finding a new employer.

After selling for the past 3 years for Silverline I have to say they suck so badly. They lied to me over and over.

Matt the owner just got arrested for having sex with a 12 year old girl.

Unreal lies with this company. I also heard Jason summers and Matt sit in the office and watch kid *** 6 hours per day.

The worst company to work for. They take honest reps and make them work all summer "

(with promises of earning money to help pay for school)

And when it comes time to get a check they say you owe them money. Silverline needs to be shut down. Matt Smith, Jason Summers, and everyone involved needs to be locked in jail. Complete shady guys. The only person who has helped me over the years is Adam Schanz.

Don't work with this company.

Silverline is a *** joke. The worst company I have ever worked for.

maybe if you guys were all smart you would'nt have this problem. do your research and look into a company before you purchase.

your all talking *** about these guys coming and giving you a joke when really your the ones who got sold. maybe we should start a blog on *** consumers we run into.

I feel everybody pain when it comes to this company. I got tricked into a 2 yr contract and when I canceled after the first year, a tech came to removed the system, which I was told that I owed.

Then I was charged a $200 cancellation fee, that I paid. Now I'm still getting billed for a system I don't own or have in my house.

When I call, all I get is the run around and then a dial tone. Some body need to shut this company down and refund all its customers and former customers its money.

This company is a joke. Nothing good comes from these people.

It's only a scam. From my understanding the company isn't even run by the owner, it's run by his 2nd in command because the owner doesn't care. The 2nd in command is all about collecting as much money as he possibly can and thats the reason you'll get a bad system like I did.

Greed. Steer clear of this company at all costs.

I signed a security monitoring contract with this company. What a mistake!

The sales rep promised me that my first 2 months of monitoring would be free - LIE#1. He told me that my monitoring would only be $34.99/month - LIE#2. He told me that I could cancel whenever - LIE#3. He told me that when I move, the alarm system would be moved at NO charge to me - LIE#4.

And he NEVER told me that I was agreeing to a 3 YEAR CONTRACT!!! That is insane! Who in their sane mind would sign up for any service for 3 long years??? That is straight ***!

AND- that *** salesman ran the social security numbers of everyone in my house in order to find someone's credit to use for the sale! He ran my husbands, mothers, fathers, brothers, and even my daughter's social security numbers! He told me they would only be used as emergency contacts, when really he was running all of their credit reports and scores. COMPLETELY UNETHICAL!

I have called and called and called this company multiple times in order to clear up these discrepancies- all to no avail!

The people who work for this company are rude, ignorant, uncaring, and unprofessional! I have NEVER seen anything like this!

This company is a SHAM!!! DO NOT do business with this company - save yourself a horrific NIGHTMARE!!!!

I purchased an alarm from a Silverline Security representative in July. The salesmen said that I was getting an alarm for $45 a month.

The salesman’s name was Todd Whittington. He was about 6’2”, brown hair, and heavy set. He should be selling used cars at one of those anyone can qualify lots. I had never heard of Silverline Security and it doesn't sound like many people have because they are a tiny company out of Salt Lake City, UT.

After a week I noticed a few Vector signs just like mine in the neighborhood. I went and talked to them and we were all paying different amounts for the exact same system! One was paying $34 and another $38. We were very upset, so all three of us called Silverline Security (Vector) in Salt Lake City.

I would have canceled but I was out of my three days that the company gives you to cancel. Now I have a 60 month contract that I can't get out of. The comment above called the company a "mom and pop" company. I think a more appropriate term would be lemonade stand.

Their customer service is horrible. My system doesn't work half of the time and if I call for service it takes 3 weeks to have someone come to my house. Take my advice and all of my neighbor's advice and go with a good reputable company like ADT. They say they have been in business for 5 years.

Their lemonade stand “customer service” acted like they opened yesterday.

Don’t get an alarm or do business with Silverline Security (Vector). Trust my neighbors and I, this lemonade stand is a joke!