No Customer service

There is people that work there that shouldn't be allowed to talk to customers. We will never go back. NEVER
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ID
#3915299 Review #3915299 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

FRAUDULENT CHARGES, DISHONEST

MY TRACTOR TRAILER WAS IN AN INCIDENT. I CALLED SILVERBACK FOR ROAD SERVICE AND THEY INFORMED ME THAT MY VEHICLE HAD TO BE TOWED TO BE REPAIRED AT THEIR SHOP. AFTER DROPPING THE DRIVER OFF AT A CLOSED TRAIN STATION AT 2AM, THEY DROVE THE TRACTOR AND TRAILER BACK TO THEIR SHOP BUT CHARGED ME FOR 2 TOWS CLAIMING PENNSYLVANIA STATE LAW REQUIRES COMBINATION VEHICLES TO BE TOWED SEPARATELY. THEY KEPT MY VEHICLE 16 DAYS TELLING ME THEY WAS WAITING ON PARTS AND AT THE SAME TIME CHARGING ME STORAGE. FOR THE AMOUNT OF WORK THEY ACTUALLY PERFORMED I WOULD HAVE PAID ABOUT 500 DOLLARS. THEIR TOTAL BILL WAS OVER 3200 DOLLARS.
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1 comment
#589721

Yea, We got our truck towed in the State of PA too... DOT red flagged us..

The tow company came out and had 2 wreckers which we didn't understand, we asked the towing company about it and they told us that they can not tow the truck and trailer as one unit, I thought they were trying to get more money out of me, so I to talked to the DOT officer and he said they CANNOT tow the truck as one unit.

So I got stuck for paying for two tow trucks.. :eek

ID
#358030 Review #358030 is a subjective opinion of poster.
Location
Florence, South Carolina
Loss
$3281
New Reviewer

To a respectful company

I am writing to inform all who reads this that Silverback Towing was one of the best companies I have ever used. Not only were they courteous, and understanding of my situation, but they took care to make sure that I was ok with everything that was going on. That type of care is hard to find, and I have yet to see it in any other companies. They were nice, and I never once regretted calling them. People can say what they want, but I will, and have recommended them to anyone, and everyone I know. Sincerely, One Happy Customer
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ID
#239635 Review #239635 is a subjective opinion of poster.
Location
Lancaster, Pennsylvania
New Reviewer

Towing Company refuses to release my personal property.

I was involved in an auto accident and I was not at fault,the person that hit my car was drunk and left the scene. The police officer that handled the accident had a towing service, Silver Back Towing is located 16 miles from the accident scene,when I went to get my personal effects out of my car I was told that unless I paid the towing bill of $240.00 my personal property would be held until I paid up. I am not sure who I am pissed off at more,the city police who had it towed so far away when other towing services were closer,or silverback towing for keeping my things.
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7 comments
#972000

snoopy towing charged me 420 for 2 mile tow im sure all towing companysd are crooked weasels

#566012

Got screwed by gt tow service in raymore mo same way an wont let me get my stuff for work!

#236412

Nick Rhoads, owner of Silverback is a lowlife weasel. He is a liar and a cheat. Do not do business with him!!!

#112088

I wouldnt say that it is a towing company rip off. But there are alot of times people get their belongings then never come back.

Then we are stuck with a car that we cant get rid of. SOMETIMES i will take the title for the total bill, I am not that greedy. But I always let people get their stuff. I know other companies do not, and I understand why.

As a matter of fact i have 1 now in lot that has been there for 6 months. Wish I had his stuff as collateral.

#1111661
@PissedConsumer112088

You may be stuck with a car but what about the person who just lost their car and maybe job over it and can't afford to pay the bills and tickets. Yeah let's take his stuff to.

You already have the car worth all of what it cost to tow. Even if it's scrap

#25632

Hello, now i know you all are reading this and think what a rip off company- well were should we start? I will start with yes John was in a wreck by a drunk driver and he did run, the city police found the the car that hit him, silverback towing was called by the city police, there is a list of the towers that they use and it was silverback towing turn- Now John went to the E.R.

to get checked out, No one was with the car- city police had to have the car removed from the middle of the steet. Silverback towing had to clean up half of his car on the street. So 6 days later John shows up at silverback towing wanting to know what the charges are and we told him 240.00 dollars now wait! Let me break this down for you since john did not, this inculds Towing, Clean up, Dispoal, Storage, Aimssion fee.

Now when the police call a towing service they MUST be there in 20min that is like paying for next day air- it cost alot more!!! So i told john this. and he gets loud with us saying "that is worng", I said ok i will do this then gave us the Title and 100 dollars and we have a deal you can get all your stuff out of your car !

NO he saids and walk out and slams the door and say to us "MY LAWYER WILL TALK TO YOU" Now john here writes this stuff cuz his mad and makes my towing service look bad! All i can say is Sorry we could not help you any more If you would like to talk about this story you can call us 717-799-****Thanks for Reading

#25212

This practice is a famous towing company rip off. First, check with your insurance to see whether or not they have already paid for the tow.

If they haven't and they should have, go directly ( do NOT call) to one of their offices and get it straightened out.

Unfortunately, they can keep your personal property with the exception of legal documents like divorce or custody papers.

They also cannot withhold any necessary medications you have to take. Some states do have different ordinances about these situations, local county or state, so you may want to check them out as well.

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ID
#129327 Review #129327 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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