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SilverBack Towing

SilverBack Towing

www.silverbacktowing.com
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SilverBack Towing Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI

Predominantly negative sentiment across SilverBack Towing reviews with mixed praise for occasional courteous service; consumers cite a high price level and repeated customer service issues.

Positive Feedback

Some customers report courteous, understanding staff and satisfactory roadside assistance, with a few saying they would recommend the company.

Negative Feedback / Risk Areas

  • Repeated SilverBack Towing customer complaints about poor customer service and staff interactions.
  • Allegations of overcharging and disputed billing, including long storage fees and unexpected tow charges.
  • Reports of withholding personal property until invoices are paid and limited service diversity.

Key Takeaways for Future Customers

  • Request clear estimates and written invoices before work begins and confirm towing/repair locations.
  • Document interactions and keep receipts to support any refund or dispute claims.
  • Compare alternatives given the company’s high price level and mixed customer service records.

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Anonymous
map-marker Phoenix, Arizona

No Customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

There is people that work there that shouldn't be allowed to talk to customers. We will never go back. NEVER

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christopher w Cai

FRAUDULENT CHARGES, DISHONEST

AI Highlights
  • - Silverback said the tractor-trailer had to be towed to their shop.
  • - They billed for two tows and 16 days of storage, totaling over $3,200.

MY TRACTOR TRAILER WAS IN AN INCIDENT. I CALLED SILVERBACK FOR ROAD SERVICE AND THEY INFORMED ME THAT MY VEHICLE HAD TO BE TOWED TO BE REPAIRED AT THEIR SHOP.

AFTER DROPPING THE DRIVER OFF AT A CLOSED TRAIN STATION AT 2AM, THEY DROVE THE TRACTOR AND TRAILER BACK TO THEIR SHOP BUT CHARGED ME FOR 2 TOWS CLAIMING PENNSYLVANIA STATE LAW REQUIRES COMBINATION VEHICLES TO BE TOWED SEPARATELY.

THEY KEPT MY VEHICLE 16 DAYS TELLING ME THEY WAS WAITING ON PARTS AND AT THE SAME TIME CHARGING ME STORAGE.

FOR THE AMOUNT OF WORK THEY ACTUALLY PERFORMED I WOULD HAVE PAID ABOUT 500 DOLLARS. THEIR TOTAL BILL WAS OVER 3200 DOLLARS.

Loss:
$3281
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1
1 comment
Guest

Yea, We got our truck towed in the State of PA too... DOT red flagged us..

The tow company came out and had 2 wreckers which we didn't understand, we asked the towing company about it and they told us that they can not tow the truck and trailer as one unit, I thought they were trying to get more money out of me, so I to talked to the DOT officer and he said they CANNOT tow the truck as one unit.

So I got stuck for paying for two tow trucks.. :eek

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1
Shanicka Yjz

To a respectful company

AI Highlights
  • - Silverback Towing was courteous and understanding.
  • - They ensured I was ok with everything and I would recommend them to everyone I know.

I am writing to inform all who reads this that Silverback Towing was one of the best companies I have ever used. Not only were they courteous, and understanding of my situation, but they took care to make sure that I was ok with everything that was going on.

That type of care is hard to find, and I have yet to see it in any other companies. They were nice, and I never once regretted calling them.

People can say what they want, but I will, and have recommended them to anyone, and everyone I know.

Sincerely,

One Happy Customer

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Comment
5
John S Kdh

Towing Company refuses to release my personal property.

AI Highlights
  • - Not at fault; the other driver was drunk and fled.
  • - Car was towed 16 miles away by Silver Back Towing; personal effects held until I paid $240.

I was involved in an auto accident and I was not at fault,the person that hit my car was drunk and left the scene.

The police officer that handled the accident had a towing service, Silver Back Towing is located 16 miles from the accident scene,when I went to get my personal effects out of my car I was told that unless I paid the towing bill of $240.00 my personal property would be held until I paid up.

I am not sure who I am pissed off at more,the city police who had it towed so far away when other towing services were closer,or silverback towing for keeping my things.

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8
7 comments
Guest

snoopy towing charged me 420 for 2 mile tow im sure all towing companysd are crooked weasels

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Helpful
Guest

Got screwed by gt tow service in raymore mo same way an wont let me get my stuff for work!

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Guest

Nick Rhoads, owner of Silverback is a lowlife weasel. He is a liar and a cheat. Do not do business with him!!!

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Helpful
Guest

I wouldnt say that it is a towing company rip off. But there are alot of times people get their belongings then never come back.

Then we are stuck with a car that we cant get rid of. SOMETIMES i will take the title for the total bill, I am not that greedy. But I always let people get their stuff. I know other companies do not, and I understand why.

As a matter of fact i have 1 now in lot that has been there for 6 months. Wish I had his stuff as collateral.

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Helpful
Guest
reply icon Replying to comment of Guest-112088

You may be stuck with a car but what about the person who just lost their car and maybe job over it and can't afford to pay the bills and tickets. Yeah let's take his stuff to.

You already have the car worth all of what it cost to tow. Even if it's scrap

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Helpful
Guest

Hello, now i know you all are reading this and think what a rip off company- well were should we start? I will start with yes John was in a wreck by a drunk driver and he did run, the city police found the the car that hit him, silverback towing was called by the city police, there is a list of the towers that they use and it was silverback towing turn- Now John went to the E.R.

to get checked out, No one was with the car- city police had to have the car removed from the middle of the steet. Silverback towing had to clean up half of his car on the street. So 6 days later John shows up at silverback towing wanting to know what the charges are and we told him 240.00 dollars now wait! Let me break this down for you since john did not, this inculds Towing, Clean up, Dispoal, Storage, Aimssion fee.

Now when the police call a towing service they MUST be there in 20min that is like paying for next day air- it cost alot more!!! So i told john this. and he gets loud with us saying "that is worng", I said ok i will do this then gave us the Title and 100 dollars and we have a deal you can get all your stuff out of your car !

NO he saids and walk out and slams the door and say to us "MY LAWYER WILL TALK TO YOU" Now john here writes this stuff cuz his mad and makes my towing service look bad! All i can say is Sorry we could not help you any more If you would like to talk about this story you can call us 717-799-****Thanks for Reading

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Helpful
Guest

This practice is a famous towing company rip off. First, check with your insurance to see whether or not they have already paid for the tow.

If they haven't and they should have, go directly ( do NOT call) to one of their offices and get it straightened out.

Unfortunately, they can keep your personal property with the exception of legal documents like divorce or custody papers.

They also cannot withhold any necessary medications you have to take. Some states do have different ordinances about these situations, local county or state, so you may want to check them out as well.

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