Silver Streak Aluminum Boats - Boat Review from Vancouver, British Columbia

I have been comparing 18' hard top aluminum fishing boats, looking at both American and Canadian made boats. Seeing as silver streak is located in Sooke, and I like the design of their product, I thought I would give them a call and ask a few questions about the boat I was looking for, as well, request a quote. Makes sense for a consumer to consider his/her options before making a major purchase. At least, so I thought... Silver streak has the worst customer service I have ever experienced over the phone. It's a wonder they sell anything... First off, theirs nothing worse then calling a "professional business" only to be greeted by a man who's tone makes you think he drank a bottle of jack and hacked 2 packs of darts the night before because he hates his life. Second, when a customer requests a quote for a hull and a trailer, no power, and your response in an aggressive manner is "what, you don't want to buy power from me? What are you going to do? Row an 18' boat?", that's no way to build a relationship with any potential consumer... Although in the end, he was right, I don't want to buy power from him. In fact I don't want to buy anything from him or his company. What a joke. Sincerely, Pissed of customer silver streak will never get business from.
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6 comments
#1464873

I met with the owner of Silver Streak and he was great showing us his boats and answering any questions I had.

#1358854

I had the opportunity to stop by the Silver Streak shop in Sooke a few weeks back considering on buying a new boat. They treated myself and the three others who was with me excellent.

Gave us all a tour of the manufacturing of the Silver Streak. Yes, I also shop around before making large purchases. No I did not leave with a Silver Streak boat not because I didn't want to but because I flew up and couldn't at the time. Very well built boat period!

Putting the right gauge metal where it is needed.

Will customize it to what the customer wants and give advice when the customer may not of thought of everything.

Sorry for your experience. If you truly want one of the best I would not take them of your list.

#1154500

I met the owner, hes a nice guy we talked about boats he helped me out they build the best product around period and yes he's grumpy with time wasters but every artist is...get over it and go buy a piece of aluminum somewhere else

#1066693

In response;

We are very sorry you to hear about your experience with Silver Streak Boats. We do everything we can to ensure we treat all customers with the up most respect and professionalism.

We have thousands of happy customers and have had many repeat customers over the years not only because of the product, but the service they are provided with.

We are a no-frills, down-to-earth group of people that love what we do.

Thank you for your comment and we wish you happy boating!

If you would like to check out our Facebook page or any other review page you may find that we're not all that bad. :) Kind regards, Jess -Silver Streak Boats team

#1205271
@PissedConsumer1066693

My name is Jerry,I bought a 18' Dropbox from this outfit in o9,unless it's under new ownership since then,I will stand firm advocating the excellent service and care from this man.my boat was made to order with outstanding service.come to Sitka Alaska and count how many silver streaks you see.disregard anything negative about this outfit,it must be the fault of the complaint ant.

#1718696
@PissedConsumer1066693

I am also a very happy SilverStreak owner. They worked with us on 2 custom boats and my Cousin and I couldn't be happier with the results. By far the best built boats we have owned.

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ID
#651180 Review #651180 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Reason of review
Poor customer service

A completely false complaint

I was alerted to the following, supposidly written by me. I want to assure everyone, this was not written by me. Silver Streak in Sooke, BC is a class operation. They build the cadilac of aluminum boats. Since I did not write this review but was obviously written by someone else using my particulars, I want this review removed immediately. I bought a used Silver streak boat that was almost new and I wanted to add some features to it - do a refit, add navigation, more comfortable seats, a canopy, and some changes to the electrical. I was given a price for what I wanted done - a hefty $30,000 plus. At the end of the day I ended up paying more than $50,000 and still had issues with the boat. Yes, they tried to do the fixes - but each time there was some dissatisfaction - not measuring up to expectations. There is more to complain about, but will not go into detail. Given my experience with Silver Streak and Andy Barry, I would not recommend this boat manufacturer to anyone and I am sorry I dealt with Mr. Barry and his business. Barringer A. Young427c21b Review #479331"
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1 comment
#879472

Looks like the black market Cadillac if you read boat reviews. B rate or C rate but very gorgeous. By the amount of dissatisfied customers it cannot be A rate

ID
#493277 Review #493277 is a subjective opinion of poster.
Location
Sooke, British Columbia
New Reviewer

Poor Service, broken promises, over priced, still not happy

I bought a used Silver streak boat that was almost new and I wanted to add some features to it - do a refit, add navigation, more comfortable seats, a canopy, and some changes to the electrical. I was given a price for what I wanted done - a hefty $30,000 plus. At the end of the day I ended up paying more than $50,000 and still had issues with the boat. Yes, they tried to do the fixes - but each time there was some dissatisfaction - not measuring up to expectations. There is more to complain about, but will not go into detail. Given my experience with Silver Streak and Andy Barry, I would not recommend this boat manufacturer to anyone and I am sorry I dealt with Mr. Barry and his business. Barringer A. Young
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4 comments
#1937946

I'm Barringer Young and this was not written by me. There is no truth to what is being said.

Bottom line is what was said was false and misleading.

They are a class A boat builder building one of the best boats made to withstand the salt water environment. Their boats are built to last.

#827546

Given I have not heard from you, on Monday June 16 I will place this matter in the hands of our police for follow up.

#826196

This is an absolutely false & malicious complaint and the complaintant should be charged. Simply.

This did not occur. How do I know? I am Barringer A. Young.

I did not write this and the "facts" are untrue.

I have repeatedly tried to get this false report taken down but they have not. Looks like it might say something about the quality of this site.

#824575

This report, supposidly written by me, is vexatious and a lie. i did not write it and am angry that someone wrote this under my name.

Since I supposidly wrote this I am demanding this be removed immediately. It has caused unnecessary harm to Andy Barry and Silver Streak. The Sooke RCMP have been informed and will be following up on Monday, June 9th, 2014 to see if it has been removed. I trust it will be.

And please remove my review, the last. I will write a positive review of this company when the fabricated report has been removed.

Thank you. Again, I can be reached at 250-213-****

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ID
#479331 Review #479331 is a subjective opinion of poster.
Location
Colwood, British Columbia
New Reviewer

Expensive boat and bad service, SOOKE B.C.

I purchased a Silver Streak Aluminum Boat manufactured by a small company in Sooke B.C. I have kept an eye on these boats for years because of the tough construction, look of the boats and because they are manufactured in Canada. In comparison to other aluminum boat builders the purchase cost was fair, the boat is nice and sturdy as predicted but not built to our agreed upon specifications. I paid almost $200,000 dollars for a custom boat, I chose the model and the options and the owner Andy Barry and I agreed upon a price and signed a contract. The boat should have been built exactly as it said it would be on the contract and include any mutually agreed upon additions at extra cost along the way. The boat I got was not built on time, was missing contract option items and did not work in full when I got it. When I called about the problems with the boat the owner Andy Barry brushes me off like he has not got the time of day, he did this through the whole build process once I had made a deposit. He changed some things on the without my consent. It was not constructed on time and he made it out to be my problem not his. When the final bill came the boat was more than it was supposed to be and he had changed the wording and layout form the original contract signed to make it harder to compare both contracts and find changes. The original contract should have been left the same and a contract amendment attached. He changed many little things as upgrades but they were on my original contract, now the prices were more. He did not install a few other small things that I had requested. He did not return my calls promptly or at all through the whole process, sometimes he did not been call back. Maybe he thought my concerns were to petty to be addressed but it was my boat and a very expensive one. I wanted to make sure it was right and trust the builder that it would be. When I asked him about specifics and options he would not help me. He has been in business for years and is still a small company, he will remain that way unless he improves his customer service. I am retired now but I ran a very successful successor company that my son now runs. If you want to be successful you have to serve your customers and employees and in return you will be rewarded. As a company owner or manger it i I ran into 6 of his past customers while I was moored at different marinas this year and all of them share the same opinion "great boat once all problems are worked out, *** of a man to deal with". Andy Barry needs to remember the old tried and true, "A Customer is the most important visitor on our premises. He is not dependent on us; we are Dependent on him. He is not an interruption on our work: He is the purpose of it. He is not an outsider on our business; He is the part of it. We are not doing him a favour by Serving him; He is doing a favour by giving us an opportunity to do so." Mahatma Ghandi"
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5 comments
#645577

Thanks for the info, I will not be calling SS for a quote.

#296043

WHOW!!!!!! I THOUGHT I WAS THE ONLY GUY THAT GOT SCREWED BY ANDY BARRY.

I HAVE NEVER MET A SINGLE PERSON TOO THE MAN THAT THOUGHT THEY RECEIVED A FAIR DEAL FROM ANDY BARRY. THE LETTER BY ALBBOY IS NOT AN EXAMPLE OF ANDY'S TREATMENT BUT AN EXACT COPY OF MY OWN!!! MY BOAT WAS APROX. THE SAME PRICE AS ALBBOY'S AND NOTHING WORKED AS AGREED (WHEN I SAY "AS AGREED" YOU WOULD ASSUME THAT THE GPS/DIESAL HEAT/HELM AND STEERING/HOT WATER HEATER/SEALED BULK HEADS WOULD BE PART OF THE "AS AGREED" UNDERSTANDING, IT IS NOT WITH ANDY!

NOT TOO MENTION NOT DELIVERED AS PROMISED. IN ALASKA WITH SUCH A SHORT FISHING OVER ONE MONTH DELAY WOULD BE A TOTAL LOSS OF SALMON SEASON. HIS REFUSAL TO TALK TO ME ON THE PHONE WAS JUST ONE OF MANY BROKEN PROMISIES. AS I LIVE IN ALASKA AN COULD NOT BE PRESENT HE PROMISED ME TOO SEND E-MAIL PRODUCTION PICS EVERY WEEK, NO SUCH LUCK.ANOTHER BROKEN PROMISE.

IF HE WOULD EVER AGREE TO DO WARRANTY WORK HE WOULD JUST SAY BRING IT BACK TOO HIM KNOWING THAT $4500 TOO SHIP TO HIM AND NOT BACK WAS ALL HE NEEDED TO STOP ME FROM GOING ANY FARTHER. I CANNOT AGREE THAT HE BUILDS A GOOD BOAT AS MY 29' FOOT CUDDY WAS PROMISED AS SELF BAILING, IT ALMOST SUNK AT THE DOCK AFTER TWO WEEKS OF HEAVY RAIN! IF I HAD NOT GONE TO THE HARBOR IT MIGHT HAVE GONE DOWN. NO BELOW DECK COMPARTMENT IN THE COCKPIT AREA WAS WAS SEALED AT ALL.

SILVER STREAK BOATS ARE O.K. BUT FAR FROM A QUALITY AND SAFE BOAT EVEN THOUGH YOU PAY TOP DOLLAR. AS WAS STATED EARLIER HAVE A LAWYER GO OVER EVERY THING CAREFULLY AND WITH AN ESCAPE CLAUSE/COMPLETETION PENALTY OUTLINED.

I COULD GO ON-ON-ON. IN CLOSING BE VARY WARY AN VIGIL WITH THIS MAN....

#215470

Contracts mean nothing to Andy Barry; if you are going into a contract with him have a lawyer carefully examine the wording and be prepared to enforce the contract.

#173603

Thanks for the warning. Apparently he hasn't changed any in the last couple years.

I had a similar experience and hadn't even bought the boat yet. I'll be looking elsewhere for my boat, too many other fine competitors to have to endure this treatment.

#650749
@PissedConsumer173603

Great information here. I won't be buying a Silver Streak.

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ID
#138588 Review #138588 is a subjective opinion of poster.
Location
Victoria, British Columbia

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