Silver Streak Aluminum Boats
Vancouver, British Columbia
Silver Streak Aluminum Boats - Boat Review from Vancouver, British Columbia
I have been comparing 18' hard top aluminum fishing boats, looking at both American and Canadian made boats. Seeing as silver streak is located in Sooke, and I like the design of their product, I thought I would give them a call and ask a few questions about the boat I was looking for, as well, request a quote. Makes sense for a consumer to consider his/her options before making a major purchase. At least, so I thought... Silver streak has the worst customer service I have ever experienced over the phone. It's a wonder they sell anything... First off, theirs nothing worse then calling a "professional business" only to be greeted by a man who's tone makes you think he drank a bottle of jack and hacked 2 packs of darts the night before because he hates his life. Second, when a customer requests a quote for a hull and a trailer, no power, and your response in an aggressive manner is "what, you don't want to buy power from me? What are you going to do? Row an 18' boat?", that's no way to build a relationship with any potential consumer... Although in the end, he was right, I don't want to buy power from him. In fact I don't want to buy anything from him or his company. What a joke. Sincerely, Pissed of customer silver streak will never get business from.
Reason of review:
Poor customer service
Sooke, British Columbia
A completely false complaint
I was alerted to the following, supposidly written by me. I want to assure everyone, this was not written by me. Silver Streak in Sooke, BC is a class operation. They build the cadilac of aluminum boats. Since I did not write this review but was obviously written by someone else using my particulars, I want this review removed immediately. I bought a used Silver streak boat that was almost new and I wanted to add some features to it - do a refit, add navigation, more comfortable seats, a canopy, and some changes to the electrical. I was given a price for what I wanted done - a hefty $30,000 plus. At the end of the day I ended up paying more than $50,000 and still had issues with the boat. Yes, they tried to do the fixes - but each time there was some dissatisfaction - not measuring up to expectations. There is more to complain about, but will not go into detail. Given my experience with Silver Streak and Andy Barry, I would not recommend this boat manufacturer to anyone and I am sorry I dealt with Mr. Barry and his business. Barringer A. Young427c21b Review #479331"
Colwood, British Columbia
Poor Service, broken promises, over priced, still not happy
I bought a used Silver streak boat that was almost new and I wanted to add some features to it - do a refit, add navigation, more comfortable seats, a canopy, and some changes to the electrical. I was given a price for what I wanted done - a hefty $30,000 plus. At the end of the day I ended up paying more than $50,000 and still had issues with the boat. Yes, they tried to do the fixes - but each time there was some dissatisfaction - not measuring up to expectations. There is more to complain about, but will not go into detail. Given my experience with Silver Streak and Andy Barry, I would not recommend this boat manufacturer to anyone and I am sorry I dealt with Mr. Barry and his business. Barringer A. Young
Victoria, British Columbia
Expensive boat and bad service, SOOKE B.C.
I purchased a Silver Streak Aluminum Boat manufactured by a small company in Sooke B.C. I have kept an eye on these boats for years because of the tough construction, look of the boats and because they are manufactured in Canada. In comparison to other aluminum boat builders the purchase cost was fair, the boat is nice and sturdy as predicted but not built to our agreed upon specifications. I paid almost $200,000 dollars for a custom boat, I chose the model and the options and the owner Andy Barry and I agreed upon a price and signed a contract. The boat should have been built exactly as it said it would be on the contract and include any mutually agreed upon additions at extra cost along the way. The boat I got was not built on time, was missing contract option items and did not work in full when I got it. When I called about the problems with the boat the owner Andy Barry brushes me off like he has not got the time of day, he did this through the whole build process once I had made a deposit. He changed some things on the without my consent. It was not constructed on time and he made it out to be my problem not his. When the final bill came the boat was more than it was supposed to be and he had changed the wording and layout form the original contract signed to make it harder to compare both contracts and find changes. The original contract should have been left the same and a contract amendment attached. He changed many little things as upgrades but they were on my original contract, now the prices were more. He did not install a few other small things that I had requested. He did not return my calls promptly or at all through the whole process, sometimes he did not been call back. Maybe he thought my concerns were to petty to be addressed but it was my boat and a very expensive one. I wanted to make sure it was right and trust the builder that it would be. When I asked him about specifics and options he would not help me. He has been in business for years and is still a small company, he will remain that way unless he improves his customer service. I am retired now but I ran a very successful successor company that my son now runs. If you want to be successful you have to serve your customers and employees and in return you will be rewarded. As a company owner or manger it i I ran into 6 of his past customers while I was moored at different marinas this year and all of them share the same opinion "great boat once all problems are worked out, *** of a man to deal with". Andy Barry needs to remember the old tried and true, "A Customer is the most important visitor on our premises. He is not dependent on us; we are Dependent on him. He is not an interruption on our work: He is the purpose of it. He is not an outsider on our business; He is the part of it. We are not doing him a favour by Serving him; He is doing a favour by giving us an opportunity to do so." Mahatma Ghandi"
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Silver Streak Aluminum Boats