Bad Service, Scammers, Over Charge, Hiding Fees!!!
Very bad practice! Complete nightmare! Charge us twice, over $1,000 more than the estimate! Moved us from a one bedroom, one block away and managed to cause over $2,000 in damage to our furniture! Guys that showed up late to do the move in a rented truck also wasted about an hour in the parking lot, and smoke in my home! They also damaged our hardwood floor & even managed to rip a baseboard heater off the hallway wall! After they finished the move, we realized we were missing one of our boxes. Well, all of this occurred over 2 month ago and since then, Silver Star Movers had lied about repairs and ignored numerous calls & emails. Protect yourself! DO NOT HIRE Silver Stars Movers! We would not even recommend them to our enemies!
Newark, New Jersey
Silver Star Movers - New Jersey
Silver Star Movers refuses to give my $50 deposit back even though I did not use their service. They was suppose to arrive Sat. 12/1/12 @ 8am but didn't show up or call. I called & tracked down the driver and he said he'd be here in 15 minutes. After numerous calls, he did not show up until 9.15am. No apologies. Then he looks around and says "oh you have alot of stuff". I have a binding/contracted price, he was looking to increase the price on me. I remind him that it is a binding price & someone already came out to look at all my "stuff". It wasn't alot (no couch, no mattress - only large items were 1 (40") tv, 2 three drawer dressers and ellipitical machine - the rest were boxes 1bedrm apt )smh). So then the movers (Luis) said he is going to charge me for tape when it states right in print that tape and wrapping was included - smh trying to get over. So at that point who knows how much he would try to charge with additional fees once I get my stuff on his truck and get to the other side. I refused his service and went with another company, who showed up on time and acted in a professional and efficient matter. I don't like when companies try to take advantage of people (especially this one). I called today (Monday 12/3) to get a refund of my $50 deposit since I didn't use their service and they refused. Tom said that since Luis & his two day laborers showed up (even though over an hour late) that they would've still did the move. I took the lost and decided to not refer them to anybody. Apparently my $50 was more important than the two referrals I was going to give them. Bad business.
New York, New York
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