Silver Mountain Ski Resort
Silver Mountain Ski Resort Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Silver Mountain Ski Resort has a 1.0 star rating from 1 review and overwhelmingly negative sentiment; consumers report being mostly dissatisfied.
Positive Feedback
The sole reviewer noted past enjoyment and long-term loyalty, saying the resort "was" valued by locals.
Negative Feedback / Risk Areas
- Terrible customer service with slow food and staff shortages reported.
- Poor food quality and dining issues, including wrong service and cold meals.
- Concerns about exchange, refund and cancellation policy and high price level.
- Guests report unresolved customer complaints and lack of management response.
Key Takeaways for Future Customers
- Check recent Silver Mountain Ski Resort reviews before booking and confirm policies on refunds.
- Expect possible service delays and consider alternatives if value and dining matter.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Silver Mountain Ski Resort has a 1.0 star rating from 1 review and overwhelmingly negative sentiment; consumers report being mostly dissatisfied.
Positive Feedback
The sole reviewer noted past enjoyment and long-term loyalty, saying the resort "was" valued by locals.
Negative Feedback / Risk Areas
- Terrible customer service with slow food and staff shortages reported.
- Poor food quality and dining issues, including wrong service and cold meals.
- Concerns about exchange, refund and cancellation policy and high price level.
- Guests report unresolved customer complaints and lack of management response.
Key Takeaways for Future Customers
- Check recent Silver Mountain Ski Resort reviews before booking and confirm policies on refunds.
- Expect possible service delays and consider alternatives if value and dining matter.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very Disappointed! 0% care about local people!
- - Dec 10: long waits and table moves.
- - Food removed and charged; beverage delays; Noah's with plastic cups.
- - Mountain not posted; skis damaged.
I don't understand how nobody received her complaint, but our visit there on the 10th was terrible! First, we had to move our table at Moguls because there was such a huge amount of families trying to get a table.
And due to your being short handed the GM was washing dishes we had our food removed by the server which we didn't even eat yet and had to pay for!! And had to order another chili fries because obviously we were hungry as everyone else was. That alone the cost of lunch was outrageous! It took at least 45 minutes just to get a beverage, and who knows how long the food took!
Second, the lack of anyone posting the conditions of the mountain or lack there of left my skis jacked up by rocks. Third, after the day we went for a nice dinner at Noah's, and ordered a couple beers which came in "plastic cups"? We were appalled. The chicken parmesan was so terribly dry, we asked for some marinara to beat the dryness and it was cold.
The server which said he microwaved it apparently didn't know how to operate a microwave. So sad that we have been coming to Silver Mountain for a minimum of 25yrs, and can understand if you are short handed. But we shouldn't have to pay for mistakes of management!! At this point, and being Locals do not know if we'll come back!?
It's sad because we absolutely love Silver, and don't want to blast it on Social Media but something needs to be done before our family comes back!!
The absolute worst service I have ever experienced on December 10th!! My sister in-law sent you an email about our visit about the terrible food and service at 2 of your restaurants, and no one even said anything?
I can't believe how much you don't care about your local customers!! It will be a miracle for us to come back!
- It was
- Customer service is terrible the food is horrendous
- Same thing
Preferred solution: Full refund
User's recommendation: Go somewhere else!!
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You most likely won't hear back. They know about scammers like you who claim the food was terrible to get a refund. The food was so terrible, that you had no issue eating it..
You are NOT entitled to a full refund. You cannot afford their prices anyway so you should NOT go back.
You ate the food, you pay for it. You are only entitled to a discount.